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Customer reviews: WhatsApp

Develop by Shopify

Reviews (41)

Overall rating
3.8

What Merchants Think

Merchants have mixed reviews about WhatsApp. While many appreciate its ease of setup and integration, there are significant concerns about missing features and customization capabilities. Overall, it is considered efficient but requires enhancements to fully meet business needs.

Key Strengths

  • Easy to set up
  • Efficient in facilitating communication
  • Integration with existing business accounts
  • Affordable pricing compared to other providers

Common Concerns

  • Lack of message customization options
  • Difficulty in finding and activating approved templates
  • Limitations in feature set, such as message initiation and management
  • Additional costs associated with each message sent

Final Thoughts

WhatsApp is a useful tool for merchants seeking a straightforward communication solution, but its current limitations can be frustrating for businesses that require more flexibility and functionality. To improve user satisfaction, addressing customization options and feature enhancements will be crucial.

YouthIconz

Nov 07, 2025  on Shopify

Excellant , Easy to set up, to add the payment method for whatsapp for shopify, you need to visit the billing and payment section , select accounts, then select whatsapp business account, then add the payment method. At present , order confirmation, order shipped and order delivered is set up, we can use our own whatsapp business number and a copy of the message is shown in our whatsapp business account chat log. We noticed there are option to add new templates from the pre approved templates, however we could not find how to activate the approved template in whatsapp for shopify. for example, we added a review request template from the template library and it's approved by system but that is not visible in Whatsapp app in shopify to enable. It will be good if we can add abandoned cart messages also. please guide us if any one has already set up review request and abandoned cart messages.

Hillmalaya

Oct 29, 2025  on Shopify

Easy to set up. Given that this a new app, the initial functions are pretty neat. Features requests: - Merchants should be allowed to customise message templates - Broadcast function and message consent management - New message initiation via shopify admin, so CS life can be easier. Pricing seems to be cheaper than intergrating via other providers.

Masif Market

Oct 24, 2025  on Shopify

A simple and efficient app that really makes work easier.

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