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WhatsApp

Develop by Meta
Free plan available

Integrate WhatsApp with Shopify for real-time order updates and trust.

243 Reviews
7
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About WhatsApp

Launched Jul 10, 2025

Categories

Order tracking

Built by Meta

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Introduction Video

Description

An official app from Meta: Keep customers informed with timely order updates on WhatsApp

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey.

Seamlessly integrate WhatsApp with your Shopify store in a few clicks, freeing up more time for you to focus on your business. At checkout, your customers will see an option to get order updates on WhatsApp. Build trust by automatically updating customers about their order at every step of the post-purchase journey. more
  • Connect your WhatsApp Business account to integrate
  • Choose from a list of pre-written templates that contain dynamic variables
  • Improve customer satisfaction and reduce support cases
  • Leverage WhatsApp’s interactive features to strengthen customer relationships

Top Helpful Reviews

Brico Bello

Jan 08, 2026  on Shopify

L'app ha del potenziale ma al momento presenta diversi problemi. Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese... Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna. Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito. Spero presto in un aggiornamento, per poter aggiornare la mia recensione. Aspetto una risposta, grazie

Zuper Mercado Online

Dec 26, 2025  on Shopify

Foi fácil configurar, e funciona bem. Porém, não é possível editar os textos das mensagens e estão todos em português de Portugal, o que gera algumas diferenças para os brasileiros. Seria bom se tivesse uma maior gama de personalizações para cada loja.

Green Zone

Dec 22, 2025  on Shopify

Works smoothly and is far more cost-effective than other third-party apps. However, it’s missing a critical feature: the ability to edit templates. While you can create new templates in the WhatsApp Manager within Meta Business Suite, there’s currently no way to access or use those templates inside the Shopify WhatsApp app, which is quite disappointing. Hopefully the developers address this soon, as this limitation is a common concern mentioned across many other reviews.

Brico Bello

Dec 13, 2025  on Shopify

L'app ha del potenziale ma al momento presenta diversi problemi. Il primo problema che ho riscontrato è che nonostante il negozio abbia la lingua italiana impostata i messaggi che vengono inviati al cliente hanno il titolo in italiano e il pulsante in italiano, ma il corpo del messaggio in inglese... Dal WhatsApp Manager non è possibile modificare il messaggio perché creato da un'app esterna. Inoltre sarebbe utile avere altri messaggi automatici che partono quando l'ordine su Shopify viene evaso e non solo quando viene spedito. Spero presto in un aggiornamento, per poter aggiornare la mia recensione.

Navraee By Jaipur Jewels Shop

Dec 02, 2025  on Shopify

the option to edit templates must be added, also one issue that we are facing is with order shipped message being sent to the customer the moment order is manifested, which should not be the case, instead it should go when order has been picked up by courier.

Entangle

Nov 25, 2025  on Shopify

22-Nov-25 : Give easy customise message facility 26-Nov-25 : Suddenly integration with Shopify stopped sending message via whatsapp. Business is already verified on meta.

Shoplifts

Nov 20, 2025  on Shopify

App davvero pessima, ho contattato l'assistenza senza ricevere alcuna risposta, ho contatto anche WhatsApp direttamente dall'app e mi hanno detto che non è di loro competenza, ho contattato Meta e mi hanno detto la stessa cosa, questo è ridicolo visto che i messaggi vengono creati all'interno di business.facebook.com. Non c'e alcuna possibilita di modificare i messaggi, in piu ho selezionato il messaggio da inviare "ordine spedito" ma il messaggio viene inviato immediatamente anche prima di essere spedito.

Brickmania

Nov 13, 2025  on Shopify

Good but missing some features, most importantly is to be able to customize messages and use custom message templates

YouthIconz

Nov 07, 2025  on Shopify

Excellant , Easy to set up, to add the payment method for whatsapp for shopify, you need to visit the billing and payment section , select accounts, then select whatsapp business account, then add the payment method. At present , order confirmation, order shipped and order delivered is set up, we can use our own whatsapp business number and a copy of the message is shown in our whatsapp business account chat log. We noticed there are option to add new templates from the pre approved templates, however we could not find how to activate the approved template in whatsapp for shopify. for example, we added a review request template from the template library and it's approved by system but that is not visible in Whatsapp app in shopify to enable. It will be good if we can add abandoned cart messages also. please guide us if any one has already set up review request and abandoned cart messages.

HKTasty

Nov 06, 2025  on Shopify

You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.

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