Reviews: WhatsApp

Customer reviews: WhatsApp

Reviews (41)

Overall rating

3.8

5

3
4

1
3
2

3
1

3

What Merchants Think

Merchants have mixed reviews about WhatsApp. While many appreciate its ease of setup and integration, there are significant concerns about missing features and customization capabilities. Overall, it is considered efficient but requires enhancements to fully meet business needs.

Key Strengths

Easy to set up
Efficient in facilitating communication
Integration with existing business accounts
Affordable pricing compared to other providers

Common Concerns

Lack of message customization options
Difficulty in finding and activating approved templates
Limitations in feature set, such as message initiation and management
Additional costs associated with each message sent

Final Thoughts

WhatsApp is a useful tool for merchants seeking a straightforward communication solution, but its current limitations can be frustrating for businesses that require more flexibility and functionality. To improve user satisfaction, addressing customization options and feature enhancements will be crucial.

Shoplifts

Nov 20, 2025 on Shopify

App davvero pessima, ho contattato l'assistenza senza ricevere alcuna risposta, ho contatto anche WhatsApp direttamente dall'app e mi hanno detto che non è di loro competenza, ho contattato Meta e mi hanno detto la stessa cosa, questo è ridicolo visto che i messaggi vengono creati all'interno di business.facebook.com. Non c'e alcuna possibilita di modificare i messaggi, in piu ho selezionato il messaggio da inviare "ordine spedito" ma il messaggio viene inviato immediatamente anche prima di essere spedito.

Brickmania

Nov 13, 2025 on Shopify

Good but missing some features, most importantly is to be able to customize messages and use custom message templates

YouthIconz

Nov 07, 2025 on Shopify

Excellant , Easy to set up, to add the payment method for whatsapp for shopify, you need to visit the billing and payment section , select accounts, then select whatsapp business account, then add the payment method. At present , order confirmation, order shipped and order delivered is set up, we can use our own whatsapp business number and a copy of the message is shown in our whatsapp business account chat log. We noticed there are option to add new templates from the pre approved templates, however we could not find how to activate the approved template in whatsapp for shopify. for example, we added a review request template from the template library and it's approved by system but that is not visible in Whatsapp app in shopify to enable. It will be good if we can add abandoned cart messages also. please guide us if any one has already set up review request and abandoned cart messages.

HKTasty

Nov 06, 2025 on Shopify

You cannot customize any message content, but I believe most users think this is necessary. I hope the edit message function will be added soon. Without this function, this app is basically unusable.

Hillmalaya

Oct 29, 2025 on Shopify

Easy to set up. Given that this a new app, the initial functions are pretty neat. Features requests: - Merchants should be allowed to customise message templates - Broadcast function and message consent management - New message initiation via shopify admin, so CS life can be easier. Pricing seems to be cheaper than intergrating via other providers.