The Intreakt team works very efficiently. They helped me resolve many of my doubts and explained everything clearly. Their support was timely and very helpful. Overall, it was a great experience. Highly recommended

Overall good experience using the platform, does have some pitfalls but Nishant Arora from the support team has helped lot!

Very disappointing experience with Interakt. Our paid subscription was suddenly ended, despite being active on Shopify. As a result, all WhatsApp campaigns stopped, causing direct business and revenue loss. We have been continuously following up for the last 3 days, but there has been no proper support, no resolution, and no accountability from their team. Only generic responses, no action. For a business that depends on WhatsApp automation, this kind of downtime and lack of support is unacceptable. Paying customers should not be left stranded like this. Would not recommend Interakt to serious D2C businesses unless they improve support response time, escalation handling, and reliability. We are shifting to BotPenguine.

I would like to appreciate the Interakt team for their exceptional support and reliable WhatsApp API services. Their prompt assistance and smooth integration have truly helped streamline my business communication. The platform is user-friendly, efficient, and has contributed greatly to improving our customer engagement. Thank you, Interakt, for your consistent support and for helping us grow our business.

Great experience using Interakt with Shopify. We faced a major issue, but the CSM team (Shubham Keni) stepped in quickly and resolved it efficiently. Really appreciate the support!

Interakt has been an amazing tool for managing our WhatsApp customer communication! The platform is super easy to use, and the automation features have helped us save so much time. I especially love the quick replies, broadcast options, and their customer support team is also very responsive and helpful whenever we need guidance. Overall, Interakt has really improved the way we connect with our customers. Highly recommended!

Interakt WhatsApp Sell has completely streamlined our D2C communication. As a founder, I’ve tested multiple tools, but Interakt stands out for its fast setup, clean UI, reliable delivery rates, and deep Shopify integration. Automated flows, abandoned cart recovery, and broadcast campaigns have directly improved our conversion rate and repeat orders. Strongly recommended for any brand that wants to scale on WhatsApp without hiring a big team.

This is third-class support; whenever an issue comes up, it doesn’t get resolved for an entire week.

very very sleepy customer service, and not user friendly at all, also poor documentation. refund please !

They do work but according their own time. The support is so delay and not that on time. But as I say they work and help the merchants but not on time.