WeTech‑Dispute Resolution

Develop by Shopify

Free plan available

Real-time dispute resolution, lower chargeback rate, enhance user satisfaction.

Real-time alerts

Fraud prevention

Auto-refund resolution

About WeTech‑Dispute Resolution

Launched Jun 15, 2025

Built by Shopify

Address

151 O’Connor St, Ottawa, ON, ON, CA

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

resolve disputes with auto-refund and real-time dispute alerts to merchant,lower chargeback rate

Cooperate with Mastercard/Ethoca to provide real-time dispute alerts to merchant, merchants can stop fraud by refunding to cardholder, avoid to go through the long and frustrating chargeback process, and then enhance user satisfaction, and lower chargeback rate. Cooperate with Visa to resolve disputes with auto-refund for a real-time resolution, and lower chargeback rate, and do not count against Visa's dispute ratio.

RDR service to resolve disputes with auto-refund for a real-time resolution.
Ethoca service to provide real-time dispute alerts to merchant,.
merchants can stop fraud by refunding to cardholder, avoid to go through the lon

Pros

Real-time dispute resolution minimizes the need for lengthy chargeback processes.
Cooperation with Mastercard/Ethoca and Visa enhances credibility and reliability.
Provides merchants with real-time alerts to stop fraud quickly.
Auto-refund feature supports a seamless resolution process.
Helps merchants maintain a lower chargeback rate.
Potential to enhance user satisfaction by offering prompt resolution.

Cons

Dependence on third-party networks like Mastercard/Ethoca and Visa for dispute resolution.
Potential initial setup complexity as merchants need to integrate the system with existing platforms.
Costs associated with refunds might impact the merchants' finances.
Auto-refund can be seen as a hasty decision without fully investigating disputes.
Users might be concerned with sharing data with third-party services for alert triggers.