I encountered a few challenges while using the app, particularly as a newcomer. I had some confusion about its features, and I also had suggestions for updates that could enhance the user experience. To my surprise, the CEO of Videowise reached out to me right away and scheduled a call to address my concerns. He patiently explained the aspects I found confusing, which helped me navigate the app more effectively. Additionally, he welcomed my suggestions for new features, acknowledging their potential value. The level of customer support I received was impressive; it truly showed how much they care about user experience. After our conversation, I felt much clearer and excited to dive back into the app. Thank you so much for your support!

Videowise has been a fantastic addition to our website, and has really helped us to extend the use of the content we create for socials. Set up of the app was very easy, and content is easy to add and update. Our customer success manager Katarina has been really helpful and proactive, offering excellent suggestions as to how we can better utilise the Videowise app on our website and within our email marketing.

Absolutely loving Videowise as an app for our website and have already recommended it to many Shopify business owners that I know. Shoutout to Eugen for being totally awesome at installing and designing everything for us! This is by far one of the best Shopify apps we have installed and I can tell it is only getting better.

This app is amazing! So easy to use, looks slick on the website and the team couldn't be more responsive and helpful

Great customer experience-- the team is really there to handle questions and provide support, and the platform is consistent, easy-to-use and scalable. Luiz Rodrigues has been an excellent CSM and a great extension of our team!

Luiz and the team are awesome. Great app and great support - always super responsive and helpful in troubleshooting any issues and helping to walk through the right implementation and usage.

Videowise has been a great partner/app to work with! Katarina our CSM has been amazing- very responsive and able to help with set up, questions or issues. The videowise team has also been very open to suggested improvements to their backend to make the app more user friendly. Since using Videowise we have seen a 10% increase in revenue and plan to expand to our other websites.

We're having a great experience with Videowise! The support team is fantastic, and Luiz assisted us promptly and efficiently.

We've been using Videowise since June and it has changed the way we interact with our customers! We are able to communicate our product offering much easier, while also allowing our platform to be educational. The support team has been great- very quick to respond and solve all small problems that we encounter along the way!

Anastasia was a pleasure to work with setting it up and answered all my questions in a timely manner - setup was easy and has given new life to our pdps :)

Great customer support! Luiz helped me install the widgets and gave tips on display. Highly recommend!

Katarina has been amazing in helping us get Videowise up and running on a second store we now have. Can definitely recommend the support that's received and the Videowise product is brilliant for bringing the website alive with video content.

I've had a fantastic experience working with Videowise. Katarina and the team are incredibly proactive, always ready to help, and consistently find the right solutions. Their support across all our stores has been outstanding. Highly recommended.

We've been properly using Videowise for a few months now and it's been a great addition to our website. We have strong video content on socials which we've now been able to bring over to our website and integrate easily. The platform is extremely easy to use and any time we've had any issues/questions Anastasia has been amazing with responding quickly and helping us out whilst also providing valuable recommendations to optimise our widgets.

We always have great experiences with Luiz, he always helps us when we are stuck on something and does a great job whilst doing it.

VIDEOWISE has been GREAT for CROSSNET. We've used it for 2+ years now and wouldn't switch. High speed loads, shopping through vids and more. Customer service A+ as well.

Tijana has been such a great help and so supportive on every part of this journey, the website looks great with all her recommendations :)

Really helpful, incredibly engaging - Katarina is so efficient and quick to spot opportunities as well as simple ways to execute them!

Awesome app for adding any type of video to our website. The flexibility and options are endless! Very easy to use and it looks great on the site as well. To top it all of, the support has been the best for any app we have tried before (all kinds of apps that is). Bella was very quick, easy and clear with explanations via loom :) 10/10 experiance

Videowise has significantly enhanced our key metrics, including engagement, session duration, and sales. The platform is straightforward to use and brings a lively and dynamic element to our site. The support team, particularly Louiz, has been incredibly responsive, helpful, and a pleasure to work with. We highly recommend this app for anyone looking to boost their website's performance.