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Customer reviews: Videowise Shoppable Videos UGC

Reviews (241)

Overall rating
5

What Merchants Think

Merchants are overwhelmingly positive about "Videowise Shoppable Videos UGC," praising its ease of use, seamless integration, and significant impact on engagement and conversion rates. The support team, especially individual representatives like Tijana, Luiz, and Katarina, receives immense commendation for their responsiveness and helpfulness.

Key Strengths

  • Seamless integration with Shopify and easy onboarding process.
  • Comprehensive customization options for aligning videos with brand aesthetics.
  • Exceptional customer support and proactive account management.
  • Significant improvement in conversion rates and customer engagement.
  • Advanced analytics providing valuable insights to optimize strategy.
  • Effective platform for showcasing user-generated content (UGC) and social media videos.

Common Concerns

  • A learning curve for newcomers, despite the availability of tutorials and support.
  • Potential overwhelm from the extensive customization options available.

Final Thoughts

Overall, "Videowise Shoppable Videos UGC" is highly regarded by users for its user-friendly interface, robust features, and outstanding customer service. It proves to be a powerful tool for enhancing video engagement and driving sales on e-commerce platforms, especially Shopify. Most merchants find it indispensable for integrating video content and boosting their online store's performance.

Pink Lily

Oct 30, 2024  on Shopify

Videowise has been a great addition to our site and has allowed us to really leverage our UGC content. The platform is easy to use, and the team is very helpful with design and installation. We've worked with Leonardo, Stela, and Zayra, all of whom are quick to respond and assist with any questions we've had.

Andar

Oct 28, 2024  on Shopify

Videowise has been a great addition to our site! Not only does it help showcase our products through videos, but helps us influence potential customers. The platform is easy to navigate once you get the hang of it and if you have any questions--their team is ON TOP OF IT!! Luiz has been super helpful with suggesting features and answering any questions I may have.

Dermatologist's Choice Skincare

Oct 24, 2024  on Shopify

Johanna has been great as we are new to the app and she made everything so easy. She has taken so much time to help us to ensure we get the best results with the app. Thank you!

Derm Dude

Oct 24, 2024  on Shopify

Great app. Luiz is amazing customer care dude who is responsive and hands on so makes entire process on our end simple and effective! Very happy w Video Wise so far and excited to see results come in!

Sneak

Oct 14, 2024  on Shopify

Videowise has been a great addition to our website, enabling us to smoothly integrate our social content on site and upload content from our community. I particularly like the product-tagging feature which allows shoppers to click on products in an image and add them to basket or view the product page. The platform is very easy to use and Anastasia has been fantastic: very responsive, always helpful and she gives great recommendations.

SushiSushi

Oct 08, 2024  on Shopify

Excellent app and fantastic support if you go for the upgraded package. You deal with real [people who know the product inside out and help at all points.

Truffles-shop-WP

Oct 07, 2024  on Shopify

The platform is very intuitive and easy to use, and the team has been great to work with. They're quick to respond and very flexible. It's been a great experience working with Videowise.

Mauvella Lash Academy

Oct 07, 2024  on Shopify

I encountered a few challenges while using the app, particularly as a newcomer. I had some confusion about its features, and I also had suggestions for updates that could enhance the user experience. To my surprise, the CEO of Videowise reached out to me right away and scheduled a call to address my concerns. He patiently explained the aspects I found confusing, which helped me navigate the app more effectively. Additionally, he welcomed my suggestions for new features, acknowledging their potential value. The level of customer support I received was impressive; it truly showed how much they care about user experience. After our conversation, I felt much clearer and excited to dive back into the app. Thank you so much for your support!

Chloes Creative Cards

Oct 01, 2024  on Shopify

Videowise has been a fantastic addition to our website, and has really helped us to extend the use of the content we create for socials. Set up of the app was very easy, and content is easy to add and update. Our customer success manager Katarina has been really helpful and proactive, offering excellent suggestions as to how we can better utilise the Videowise app on our website and within our email marketing.

Ezmio Beauty

Sep 25, 2024  on Shopify

Absolutely loving Videowise as an app for our website and have already recommended it to many Shopify business owners that I know. Shoutout to Eugen for being totally awesome at installing and designing everything for us! This is by far one of the best Shopify apps we have installed and I can tell it is only getting better.

Totter + Tumble

Sep 19, 2024  on Shopify

This app is amazing! So easy to use, looks slick on the website and the team couldn't be more responsive and helpful

Faherty Brand

Sep 15, 2024  on Shopify

Great customer experience-- the team is really there to handle questions and provide support, and the platform is consistent, easy-to-use and scalable. Luiz Rodrigues has been an excellent CSM and a great extension of our team!

usejoymode

Sep 12, 2024  on Shopify

Luiz and the team are awesome. Great app and great support - always super responsive and helpful in troubleshooting any issues and helping to walk through the right implementation and usage.

Cover FX

Sep 10, 2024  on Shopify

Videowise has been a great partner/app to work with! Katarina our CSM has been amazing- very responsive and able to help with set up, questions or issues. The videowise team has also been very open to suggested improvements to their backend to make the app more user friendly. Since using Videowise we have seen a 10% increase in revenue and plan to expand to our other websites.

Always Fit Suplementos

Aug 27, 2024  on Shopify

We're having a great experience with Videowise! The support team is fantastic, and Luiz assisted us promptly and efficiently.

Pure Market

Aug 25, 2024  on Shopify

We've been using Videowise since June and it has changed the way we interact with our customers! We are able to communicate our product offering much easier, while also allowing our platform to be educational. The support team has been great- very quick to respond and solve all small problems that we encounter along the way!

Aeyla UK

Aug 21, 2024  on Shopify

Anastasia was a pleasure to work with setting it up and answered all my questions in a timely manner - setup was easy and has given new life to our pdps :)

LacTeck

Aug 18, 2024  on Shopify

Great customer support! Luiz helped me install the widgets and gave tips on display. Highly recommend!

Thatsotan

Aug 18, 2024  on Shopify

Katarina has been amazing in helping us get Videowise up and running on a second store we now have. Can definitely recommend the support that's received and the Videowise product is brilliant for bringing the website alive with video content.

Prime EVA

Aug 16, 2024  on Shopify

I've had a fantastic experience working with Videowise. Katarina and the team are incredibly proactive, always ready to help, and consistently find the right solutions. Their support across all our stores has been outstanding. Highly recommended.

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