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Customer reviews: Videowise Shoppable Videos UGC

Reviews (250)

Overall rating
4.9

What Merchants Think

Merchants are overwhelmingly positive about "Videowise Shoppable Videos UGC," praising its ease of use, seamless integration, and significant impact on engagement and conversion rates. The support team, especially individual representatives like Tijana, Luiz, and Katarina, receives immense commendation for their responsiveness and helpfulness.

Key Strengths

  • Seamless integration with Shopify and easy onboarding process.
  • Comprehensive customization options for aligning videos with brand aesthetics.
  • Exceptional customer support and proactive account management.
  • Significant improvement in conversion rates and customer engagement.
  • Advanced analytics providing valuable insights to optimize strategy.
  • Effective platform for showcasing user-generated content (UGC) and social media videos.

Common Concerns

  • A learning curve for newcomers, despite the availability of tutorials and support.
  • Potential overwhelm from the extensive customization options available.

Final Thoughts

Overall, "Videowise Shoppable Videos UGC" is highly regarded by users for its user-friendly interface, robust features, and outstanding customer service. It proves to be a powerful tool for enhancing video engagement and driving sales on e-commerce platforms, especially Shopify. Most merchants find it indispensable for integrating video content and boosting their online store's performance.

caliray

Apr 22, 2025  on Shopify

Absolutely love Videowise! The tech is amazing and the set up is very easy. Our account rep Johanna went above and beyond to make the best recommendations for our store. Stela was also a great help. Customers LOVE the shoppable videos.

TESBROS

Apr 22, 2025  on Shopify

Videowise has elevated the way we present products to our customers. Instead of just static images and descriptions, we can now showcase short, impactful videos that give customers a better sense of how everything works in real life. The backend is user-friendly and intuitive, with a variety of widget options that fit seamlessly into any part of our site. Best of all, the platform is optimized so it doesn’t drag down our site speed—a huge win. And the customer support? Top-notch. Johanna has been amazing—always responsive and helpful whenever we need anything.

Unicorn Snot

Apr 17, 2025  on Shopify

Just never saw what justified the cost here. We were going to delete it a month or two ago and only kept it because they'd made our legacy plan free. But then we got our next Shopify bill and they'd charged us $100 again. So now we're deleting and feeling a little salty over the breach of trust... • It's really unpleasant to work with on the backend - just unintuitive in every possible way. • For us at least it doesn't deliver value to justify the price tag. Maybe we're missing some use case but there are lots of apps for embedding social content on your shop for cheaper if that's all your looking for. • Trying to reach their customer service is a non-starter. It's an AI chatbot that doesn't give substantive answers. • The UGC detect feature just wasn't that reliable or robust. It misses a lot of content that other ones pick up - not sure why.

SewHungryhippie

Mar 14, 2025  on Shopify

I have experience with other video apps in the past and we were on the market to find an alternative platform that, would not only be reliable but fully featured as well. Pricing is very competitive when compared to other platforms and leads in number of features overall. I decided to give it a try and was really surprised with the helpful and amazing team, especially Stela, Chase, and Johanna. They're really the amazing trio! They were able to answer all of my questions and more than accommodated my specific use-case. On top of that, they have a "success implementation" process of sorts that ensures you hit the ground running whether you're staring new with a video platform or moving from another one like in my case. There are so many features that, I'm still processing and trying to implement for my website. It's not really a dislike so if you're really short on bandwidth, the only bad outcome is not being able to fully utilize all of the features it offers right away. Thankfully, Videowise got you covered with personalized implementation that DOES follow through in getting you to implement most of its features.

Pull Patch - Removable Patches That Stick To Your Gear

Mar 04, 2025  on Shopify

We've had a great experience using Videowise! The app has been a game-changer in showcasing how our product works, helping customers engage with our brand in a new way. The team is incredibly responsive and always willing to come up with unique solutions to fit our needs. If you're looking for a seamless way to integrate video into your store, this is the app to use! Highly recommend.

Seventy Eight and Sunny

Feb 26, 2025  on Shopify

We’ve been using Videowise for our Seventy Eight and Sunny live styling events, and it’s been a learning experience. Super easy to use, and their support/dev team is incredibly responsive, always quick to fix or add features when we need them. We’re excited to integrate more of their widgets as we build out our content, but so far, it’s been a smooth ride.

London Nootropics

Feb 20, 2025  on Shopify

Great app and awesome team - Tijana guides us through best practices and helps get custom widgets set up, really appreciate the help and guidance.

Cécred

Feb 18, 2025  on Shopify

The Videowise team helped us optimize load time on site with their video compression tech. The team was so helpful in implementing optimizations and getting our account up to speed. Highly recommend!

Livie & Luca

Feb 10, 2025  on Shopify

Videowise has been a great experience so far for our company. We are just over a month or two in the relationship but so far & the team checks in with us frequently and guides us on additional opportunities to leverage their tool. Luciana, our main point of contact has been amazing! She sends short video clips explaining how different features work, provides regular opportunities for check in, and came to the table with a great list of ideas & suggestions before we even got started. We are a small team so additional work she has put in has been so helpful! I also love how I can ask for a suggestion on how to accomplish something with video and she provides her expertise & I love how she encourages us to bring examples of other video we've seen to see how we can incorporate the idea into our tone of voice. Since this is a new relationship for us, we don't have much in the way of reporting yet as we don't really have many products tagged however, I am already so excited to see how robust the Videowise reporting capabilities are! There is so much interesting data that they monitor and share and I cannot wait to gain some new insights as we gather some history. It's much more in-depth that the previous tool we used.

Source Beauty

Feb 04, 2025  on Shopify

For Source Beauty, Videowise has been such a great implementation for both our business and user experience. It offers a very easy interface, where we can customize video content to fit our brand’s style, maintaining a consistent look and feel with the rest of our store. The Customer Success team also makes very insightful and strategic recommendations on how we can leverage our social media content and has a very smooth onboarding process as well as a helpful team. Their support is always super fast & responsive. Thank you Videowise!

Willow Pump

Feb 03, 2025  on Shopify

We have been exploring ways to better incorporate UGC and video content into our ecommerce website to help drive conversion and Videowise has been a great platform to use to do just that. We've only been live for a few weeks and have seen significant results already. Integration and onboarding was also super easy and we have loved working with our customer success manager, Luiz, who has been so helpful and brought so many great ideas to the table. Highly recommend!

LABFRESH

Jan 27, 2025  on Shopify

Easy to use, loads of customisation and effective tool. Perfect for getting your site visually on par with your marketing efforts! Additional likeable input; open for feedback and merchant-facing improvements too, dedicated account team. Thanks VW!

Nip + Fab UK

Jan 22, 2025  on Shopify

Really allows our customers to see how to use our products and which to pair together. Tijana is amazing and helps with any questions we have extremely quickly. The set up is seamless.

Institute of Dermatologists

Jan 21, 2025  on Shopify

Fantastic tool that really offers added value for customers and easily improves conversion rate. Our CS Manager, Tijana has been a super star in helping us make the most of the different widgets and is always happy to help when we get stuck too. Highly recommend!

SIMIHAZE BEAUTY

Jan 19, 2025  on Shopify

the videowise platform has been an incredible asset to showcasing content on our DTC, especially as a socially-driven brand. Tijana is absolutely incredible in her support and ideas - she is truly passionate about the brands she works for and gives 100%. I have really valued all her support as we've worked to launch and grow this part of our tech stack.

VIRAGE London

Jan 09, 2025  on Shopify

A great app and support is second to none in regards to help around implementing the widgets onto the site.

MilGenial Uruguay

Jan 07, 2025  on Shopify

Aplicación muy util y gran soporte de Joha que nos asesora en todo el proceso y la implementación Recomiendo!

360 Cookware

Dec 26, 2024  on Shopify

Great platform! Love working with Kate- she did a great job with implementation and continued support.

Mool France

Dec 22, 2024  on Shopify

An essential app for managing videos on Shopify! Easy to use, it seamlessly integrates our product videos and user-generated content (UGC), significantly boosting customer engagement, time spent on our site, and conversions. The advanced analytics provide valuable insights to optimize our content strategy. Additionally, their responsive and skilled customer support guides us every step of the way to maximize results. A true game changer!

Miamily US

Dec 04, 2024  on Shopify

The platform is user-friendly, innovative, and has significantly improved our video engagement and conversion rates. The customization options and analytics tools are top-notch, making it easy to optimize our strategy. I love that we have a dedicated account manager. Tijana, who has been incredibly supportive throughout the entire process. She’s always available to answer questions, provide insights, and ensure we’re getting the most out of the platform. If you’re looking for a reliable video commerce platform with outstanding customer service, Videowise is the way to go!

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