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Customer reviews: Videowise Shoppable Videos UGC

Develop by Shopify

Reviews (245)

Overall rating
4.7

What Merchants Think

Merchants are overwhelmingly positive about "Videowise Shoppable Videos UGC," praising its ease of use, seamless integration, and significant impact on engagement and conversion rates. The support team, especially individual representatives like Tijana, Luiz, and Katarina, receives immense commendation for their responsiveness and helpfulness.

Key Strengths

  • Seamless integration with Shopify and easy onboarding process.
  • Comprehensive customization options for aligning videos with brand aesthetics.
  • Exceptional customer support and proactive account management.
  • Significant improvement in conversion rates and customer engagement.
  • Advanced analytics providing valuable insights to optimize strategy.
  • Effective platform for showcasing user-generated content (UGC) and social media videos.

Common Concerns

  • A learning curve for newcomers, despite the availability of tutorials and support.
  • Potential overwhelm from the extensive customization options available.

Final Thoughts

Overall, "Videowise Shoppable Videos UGC" is highly regarded by users for its user-friendly interface, robust features, and outstanding customer service. It proves to be a powerful tool for enhancing video engagement and driving sales on e-commerce platforms, especially Shopify. Most merchants find it indispensable for integrating video content and boosting their online store's performance.

NOMATIC

Dec 19, 2025  on Shopify

We work with a lot of partners across our ecommerce stack, and Videowise has been one of the most impactful for us. The team is incredibly easy to work with, responsive, and genuinely invested in helping us get the most out of the platform. From PDP video placements to collection and homepage storytelling, Videowise has helped us elevate how we showcase our products without sacrificing site performance. The tools are intuitive, the implementation is smooth, and the insights we get back make it easy to iterate and improve over time. Most importantly, the video experiences we’ve built with Videowise have driven meaningful lifts in engagement, conversion and revenue. It’s become a core part of how we merchandise and tell our product story on-site. Great product, great team, and a partner we’d absolutely recommend to any brand looking to level up their on-site video strategy.

Branch Basics

Dec 12, 2025  on Shopify

Videowise has been a great addition to our website! It is easy to use and offers customizations with design of the widgets. Johanna has been extremely helpful in getting us up and running with Videowise. She’s always checking on our performance and making recommendations for new ideas and changes to tests we’re running.

Lumie

Dec 11, 2025  on Shopify

We have had a great experience of using the Videowise app and our Account Manager, Tijana, is incredibly helpful – responding quickly to assist with any queries and frequently offering suggestions on how we can optimise our pages.

Petite Studio

Dec 11, 2025  on Shopify

VideoWise has been such a great addition to our site. The live shopping funcation is super easy to use. Our account manager Johanna has been amazing: responsive, proactive, and always going the extra mile to help!

Stelle

Nov 28, 2025  on Shopify

I truly appreciate how Videowise allows me to input videos onto my website without affecting the loading speed, which demonstrates its efficient performance and enhances my site’s user experience. The customer service is commendable, as the support team is always available to assist with any queries, offering a smooth and supportive user journey. Collaborating with Videowise's tech team is a pleasure; they are extremely helpful, especially during the setup process, ensuring everything works efficiently and effectively. The initial setup of Videowise was super easy, which added to the overall satisfaction and seamless experience with the product. I am highly satisfied with Videowise and would rate it a perfect 10 out of 10 in terms of recommending it to others.

Vitasei Col

Nov 28, 2025  on Shopify

Videowise ha sido de gran ayuda para nosotros en Vitasei. Su equipo es amable, paciente y explica todo de una manera clara, lo que facilita muchísimo entender la plataforma y sacarle el mejor provecho. Siempre responden rápido, resuelven cada duda y acompañan todo el proceso con una actitud impecable. Ha sido una experiencia muy positiva y realmente valiosa para nuestro trabajo en Vitasei. ¡Los recomiendo totalmente!

MAXPRO Fitness

Nov 21, 2025  on Shopify

Did you read their terms of service? No thanks. Love the idea of it but can't comfortably install on our website.

Built for Athletes™

Oct 30, 2025  on Shopify

Our account manager Andrej is fantastic—he's always available to assist us, offering new suggestions and optimisations. We've also noticed a clear improvement in our conversion rates since working with him.

ALPAKA

Oct 24, 2025  on Shopify

We’ve had an excellent experience with Videowise so far. The setup was quick and intuitive, the platform has made it incredibly easy to integrate video content throughout our store, and the service from Anastasia has been top notch. From product demos to UGC and testimonials, everything looks clean and interactive. The shoppable video tools are a huge plus and have noticeably elevated the browsing experience for our customers. 5/5

The Kinetic Arm

Oct 09, 2025  on Shopify

Love this app and the Videowise team! We’ve been using Videowise on our Shopify store and it’s been such a great addition. It’s extremely user-friendly and was super easy to set up and start using right away. It makes it simple to showcase our products, testimonials, and UGC videos in a clean, engaging way - and we love the shoppable video features that really help boost overall user experience on our site. Their support team has been incredible! Johanna has been amazing to work with - super friendly, quick to respond, and always willing to jump in to help us optimize, and make recommendations so we can make the most of all the features. Highly recommend Videowise if you want to level up your website with engaging, high-performing videos!

Kind Patches

Oct 03, 2025  on Shopify

We’re very happy with Videowise. The videos look great on our store and we can already see a positive impact on sales. The support team is always fast to help, and Tijana has been amazing. Definitely planning to keep using it

Salad Code

Oct 01, 2025  on Shopify

Estoy encantada con el trabajo de Johana como account manager en Videowise. Desde el primer día ha demostrado una actitud proactiva, resolutiva y muy cercana. Siempre está disponible para ayudar, resolver dudas y aportar ideas concretas para optimizar nuestro uso de la plataforma. Es un verdadero placer trabajar con alguien tan profesional, comprometida y con una visión tan clara de cómo acompañar al cliente. Su seguimiento y capacidad de adaptación a nuestras necesidades ha marcado la diferencia. ¡Gracias, Johana, por tu implicación y por hacerlo todo tan fácil!

Charming & Main

Sep 24, 2025  on Shopify

So easy to use! Videowise is user-friendly and couldn't be more simple to understand. Adding UGC video has been extremely helpful for our customers and it takes no time at all to upload and tag it. If I ever do have a question, Carlos is there whenever I need him. Couldn't ask for a better program or customer service rep!

Cosyly

Sep 23, 2025  on Shopify

I am dissatisfied after trying it today. It should be a free app actually for it does the same as free apps built for Shopify. Don't install

Glowssip

Sep 18, 2025  on Shopify

Was with Tolstoy before , they kept over charging me for services I didnt even need, they really abused their customers. Switched to Videowise, its been 2 weeks, Anastasia was a great help setting up the app and making sure the onboarding is as smooth as possible. thank you !

On Móveis

Sep 09, 2025  on Shopify

Fantastico! App bom demais! O app é muito facil de usar, tem muitas funcionalidades, é muito pratico de subir videos, trazer os videos das redes sociais, realmente incrivel a experiencia. Mas realmente preciso dar destaque para o atendimento: (destaque para o consultor Carlos) Suporte sem igual! Oferece um atendimento que acolhe, fazendo o cliente estar muito bem amparado para qualquer situação que precisar. Foi necessário traduzir algumas coisas no app devido a nossa loja ser no Brasil e eles ofereceram todo suporte, modificaram exatamente como precisamos. O Carlos nos acompanhou nas lives, deu sugestões, colocou a mão na massa e implantou e configurou o app, sem precisarmos nos preocupar. Enfim, sem palavras. Excelente!

Ava Lane Boutique

Aug 20, 2025  on Shopify

Videowise has been incredibly easy to use, and the onboarding experience along with the ongoing strategy and support from Carlos has been top notch. The platform has made it simple to integrate video into the customer experience and drive engagement. The only improvement I’d suggest is adding the ability for comments to flow directly into the Videowise dashboard so live hosts can see them in real time.

Little Ranch Family

Aug 12, 2025  on Shopify

Working with Katarina at VideoWise has been an absolute game changer for my store. She is not only incredibly knowledgeable, but also patient, proactive, and genuinely invested in helping me succeed. From the very first conversation, she made everything feel easy and achievable, walking me through each step and offering expert advice that has had a massive impact on my results. Thanks to her hard work and guidance, my store is performing better than ever. She goes above and beyond every single time, and I truly couldn’t recommend both her and videowise more. If you have the chance to work with Katarina, take it – she’s amazing!

Play Pits

Jul 28, 2025  on Shopify

I worked closely with Johanna during my time with videowise, and she was incredible. Very present, supportive and patient. I truly love this app and all of the support it gives. 10/10!

WOODSANDWAVES

Jun 24, 2025  on Shopify

Very intransparent pricing, we paid around 700 USD for testing the app around a month... Take a close look into pricing before installing it...

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