I used Webkul Helpdesk Support—UVdesk and was impressed by its user-friendly interface and intuitive design. The standout aspect was the exceptional support from the Webkul team—they were responsive and knowledgeable, always going above and beyond to help. This platform has significantly improved my customer service workflow, making it a fantastic tool for any business looking to enhance its support capabilities. I’m excited to explore more features in the future!

It's almost one month since I installed the app. There are so many things/features I liked about this app. 1. It's easy to use and very powerful the Ticket Dashboard System. 2. Live Chat Support for the customer (the good part is, it does not affect the page loading speed that I was very concerned about) 3. Automated Replies to the customer queries 4. You can even write and manage the tasks from UV Desk 5. UVDesk even generates tickets if someone comments/messages on any social media handle. 6. Form Builder 7. It even lets your customer raise tickets from your website itself, can see the status of the ticket, and even can reply for the same. All from the website. What more we should be expecting as a merchant. Customer support is very cooperative. Just a flawless experience. Must use it.

Among some of the apps that we considered this one integrates various functionalities like a Knowledge Base, FAQ Section, and Customer Support Messaging that made it a great package. The support is very kind and helpful, we worked with Himani who help us get set up. I give it four stars because it lacks some Branding flexibility that should be a standard in some functions, like the ability to add an image in the knowledge base banner or customize the bubble icon which is always present on the front end. Hopefully, they can add these as functionalities.

This app is quite easy to use and the live support very helpful. Looking for the Live chat function add into this app.

WOW! From day 1 we've been using a suite of WebKul apps. The Apps are great but the customer support is even better. This UVdesk app is super simple to use, in no time I was able to install and configure it. I ran into 1 issue, messaged WebKul support through the UVDesk app and they fixed it. We are not tech savvy at all so having WebKul help us and stand behind us is really a game changer. Any issues you may have or think you have WebKul will fix, they really stand behind their products. I can't think of any other development team so committed to their craft. Thank you very much WebKul for helping us out =D

These Guys are just the best. I am currently using their app and I can say the app is excellent. The App is giving our Customers the best experience right now. Their support is great. Vidu is a darling. She took us through the configuration and every other necessary detail. Thanks, Guys. Keep up the good work.

I highly recommend UVdesk. The features are great and the ticket system keeps me organized with customer inquiries, exchange requests, etc. The customer service team is great and if I ever need help or there is a glitch in the system, they attend to it right away. This is a great Helpdesk for a great price!

This app works well with Shopify website. Easy to use for the backend. UVdesk app developers are very helpful and responsive towards our support inquiries as well. Would recommend anyone who require a ticketing system for their website!

Usually we do not try new apps, But none of the other suits our requirements. This was exactly what we were looking for and works extremely well. Pros: Can convert all mails to Tickets. Highly customizable. Can have multiple forms with multiple fields Can have a knowledgebase Can connect with multiple apps Easy to use UI for the Backend Saved Replies and templates to tickets and custom HTML Workflows Their support is excellent. They connected us through skype and solved all our issues and helped us in installation and customization. Cons. Not any we can think of. The app has too many options and will require sometime to integrate and get used to it. However it still works immediately after you install. Conclusion: Must have app for customer support and provide professional ticket system and knowledge-base for customers. Give it a try you will not regret.