What Merchants Think

The "UPS Shipping (Official)" app has received mixed feedback from merchants, with a significant number of users praising its integration capabilities and efficient customer support, particularly spotlighting individuals like Ruben for their exemplary service. However, a portion of users have also expressed dissatisfaction with certain functionalities and limitations, especially concerning cost discrepancies and technical issues. Despite this, the app is generally regarded as user-friendly and valuable for managing shipping logistics.

Key Strengths

• Seamless integration with Shopify, making order management more efficient.
• Outstanding customer support, noted for quick and helpful responses.
• User-friendly dashboard and setup process.
• Customizable settings to accommodate various packaging needs and shipping methods.
• Implementation of user-requested features and enhancements.
• Automated notifications providing tracking updates to merchants and customers.

Common Concerns

• Higher perceived cost for shipping labels compared to alternatives.
• Issues with synchronization and connectivity with Shopify.
• Occasional difficulties with label printing and order fulfillment process.
• Concerns about the app not supporting certain UPS services.
• Problems reported by businesses involved in international shipping or using IOSS.
• Confusion about the app being an official UPS app due to some limitations.

Final Thoughts

The "UPS Shipping (Official)" app is highly regarded for its strong customer support and ability to integrate well with Shopify. While it excels in providing a streamlined user experience and is beneficial for efficient shipping management, some users face challenges related to costs and technical aspects. Nevertheless, it remains a valuable tool for many businesses, especially those that prioritize reliable customer service and integration features.