Reviews: UPS Shipping (Official)

Customer reviews: UPS Shipping (Official)

Reviews (109)

Overall rating

4.7

5

36
4
3

2
2

2
1

3

What Merchants Think

The "UPS Shipping (Official)" app has received mixed feedback from merchants, with a significant number of users praising its integration capabilities and efficient customer support, particularly spotlighting individuals like Ruben for their exemplary service. However, a portion of users have also expressed dissatisfaction with certain functionalities and limitations, especially concerning cost discrepancies and technical issues. Despite this, the app is generally regarded as user-friendly and valuable for managing shipping logistics.

Key Strengths

Seamless integration with Shopify, making order management more efficient.
Outstanding customer support, noted for quick and helpful responses.
User-friendly dashboard and setup process.
Customizable settings to accommodate various packaging needs and shipping methods.
Implementation of user-requested features and enhancements.
Automated notifications providing tracking updates to merchants and customers.

Common Concerns

Higher perceived cost for shipping labels compared to alternatives.
Issues with synchronization and connectivity with Shopify.
Occasional difficulties with label printing and order fulfillment process.
Concerns about the app not supporting certain UPS services.
Problems reported by businesses involved in international shipping or using IOSS.
Confusion about the app being an official UPS app due to some limitations.

Final Thoughts

The "UPS Shipping (Official)" app is highly regarded for its strong customer support and ability to integrate well with Shopify. While it excels in providing a streamlined user experience and is beneficial for efficient shipping management, some users face challenges related to costs and technical aspects. Nevertheless, it remains a valuable tool for many businesses, especially those that prioritize reliable customer service and integration features.

RetroStuff Canada

Nov 15, 2024 on Shopify

Doesn't support checkout rates, so there was no way to expose UPS to customers, and it tried charge me literally 3-4x as much for UPS shipping labels as Shopify's built-in UPS labels. This app was charging more for the slowest UPS service than Shopify charged for the fastest UPS service! Completely absurd.

Japan Food Grocer

Aug 29, 2024 on Shopify

DO NOT DOWNLOAD. This app is absolutely horrible and the customer service is no better. We have created an account then the next day we are not able to login and when you try to create an account it says email already used but when try to reset password you never receive the link to reset the password. I recommend just going through UPS website and doing what you need to do because this app does not do anything and the support is terrible two thumbs down zero stars. DO NOT DOWNLOAD

Eden Ashram

Jun 26, 2024 on Shopify

If you are an IOSS-registered business, this app is currently unworkable, useless and you should avoid it. The software mis-declares commercial invoice details and values to customs/ups brokerage for international shipments (and this is meant to be an official app?) and then customs subsequently incorrectly charge our customers import tax and fees we have already paid via our IOSS intermediary! This Issue with the data they are providing UPS has been highlighted to the developers of the app on multiple occasions, with clear evidence of issues, even specifically detailing where we can see why issues are happening, and yet no resolution nor constructive feedback has been provided to date. It is totally unacceptable. If you are not IOSS registered or don't send any packages to the E.U then perhaps this issue won't affect you or your customers. But if you are like us, this app and the data it sends to UPS is completely useless and will cost you and lose you customers. This is a fact. We can provide the evidence of failure after failure. Overcharging after overcharging and no one could care less. Avoid at all costs.