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Customer reviews: UPS Shipping (Official)

Reviews (109)

Overall rating
4.7

What Merchants Think

The "UPS Shipping (Official)" app has received mixed feedback from merchants, with a significant number of users praising its integration capabilities and efficient customer support, particularly spotlighting individuals like Ruben for their exemplary service. However, a portion of users have also expressed dissatisfaction with certain functionalities and limitations, especially concerning cost discrepancies and technical issues. Despite this, the app is generally regarded as user-friendly and valuable for managing shipping logistics.

Key Strengths

  • Seamless integration with Shopify, making order management more efficient.
  • Outstanding customer support, noted for quick and helpful responses.
  • User-friendly dashboard and setup process.
  • Customizable settings to accommodate various packaging needs and shipping methods.
  • Implementation of user-requested features and enhancements.
  • Automated notifications providing tracking updates to merchants and customers.

Common Concerns

  • Higher perceived cost for shipping labels compared to alternatives.
  • Issues with synchronization and connectivity with Shopify.
  • Occasional difficulties with label printing and order fulfillment process.
  • Concerns about the app not supporting certain UPS services.
  • Problems reported by businesses involved in international shipping or using IOSS.
  • Confusion about the app being an official UPS app due to some limitations.

Final Thoughts

The "UPS Shipping (Official)" app is highly regarded for its strong customer support and ability to integrate well with Shopify. While it excels in providing a streamlined user experience and is beneficial for efficient shipping management, some users face challenges related to costs and technical aspects. Nevertheless, it remains a valuable tool for many businesses, especially those that prioritize reliable customer service and integration features.

Empress of Heels

Feb 05, 2025  on Shopify

Easy to use and easy to install. The customer support is very quick and helpful.

Suniela Beach

Feb 03, 2025  on Shopify

Great support, app works well!

Florali

Jan 29, 2025  on Shopify

great app!

Bobbi Beck

Jan 27, 2025  on Shopify

Easy to use and very quick support when we needed some help with setup.

Pepe Studio

Jan 06, 2025  on Shopify

The UPS Shipping Dashboard plugin has been a reliable tool for managing my shipping needs. The dashboard is intuitive and provides all the essential features to streamline order fulfillment. The customer support team, particularly Ruben, has been exceptional. They resolved my issue quickly and ensured everything was running smoothly within a short timeframe. Their professionalism and efficiency truly stand out. Highly recommend this plugin for anyone looking for a seamless integration with Shopify and top-notch customer service!

Schouten Select Cameras & Accessories

Jan 05, 2025  on Shopify

Great support. Had some questions/issues with the app but the support was great and very fast. Haven't used the app yet as the site in stil in developing but for sure will use it soon. For now 5 Star!

DMP Kickz

Dec 22, 2024  on Shopify

Great app, works like a charm. Customer Service is outstanding, I reached out in during the weekend and they responded right away, even during the late hours. Def recommend!

Luisa Paixao

Dec 17, 2024  on Shopify

For the past five years, we had been using the ShippyPro application for generating our shipping labels. We decided to try UPS's native application, and we couldn't be more satisfied. The app is user-friendly, seamlessly integrated with Shopify, and easily customizable to fit our needs. We requested an additional feature (package weight transfer), and it was implemented within 48 hours. Whenever we needed assistance, Ruben responded immediately, guiding us step by step and ensuring our issue was resolved before letting go. Congratulations to the team!

Black Moon Botanica

Dec 05, 2024  on Shopify

Great support to set up the app, and easy to use. We had set up the app integration ourselves and wanted to check if we'd done everything correctly. This was easily organised with UPS and helped us avoid making some rookie mistakes in future. What we really appreciate is that this app has been developed by UPS and not by a third party. We have a lot of different products with different weights and sizes and therefore use a range of different packaging boxes. This is easily set up in the settings, on top of the standard UPS Express boxes. These settings make processing a lot quicker than what we were used to. Collection of parcels is easily organised through the Pick-Up function and commercial invoices for international shipping are printed 3-fold by default, as required by US and non-EU European countries. Automated notifications keep our customers and ourselves informed regarding track and trace and delivery, which is a great service. All in all, very happy with this app. And support is readily available for troubleshooting.

Ayushakti EU

Dec 04, 2024  on Shopify

I had issue printing the ZPL format labels, I setup a call with the support team, they gave a solution and within 15 minutes I was able to print labels. Thank you.

GameOn.eu

Dec 03, 2024  on Shopify

The app works great and is pretty easy to use! Also the 2 times i needed help, i got my issues resolved quick! No joke here, they really care about their users!

Volta Mobiles

Dec 02, 2024  on Shopify

We are just starting to use the UPS Dashboard app with Shopify. The customer support is fast and efficient, and also very kind - we have been assisted by Ruben. All our initial doubts have been resolved. The system is very practical and it saves us a lot of time in creating shipping labels and also following up on incidences with the delivery.

Teddy and Wool

Nov 25, 2024  on Shopify

App works great! Support is fast. I had a few suggestions for improvement, and they've added it to roadmap. Keep up the good work! :)

Chesapeake Crab Connection

Nov 21, 2024  on Shopify

fantastic support

Cycling Sina Shop

Nov 11, 2024  on Shopify

Had an issue with importing orders from Shopify, got a quick help from the UPS team and everything was running smoothly shortly after.

DAWL Diet Co.

Oct 12, 2024  on Shopify

WE HAD AN ISSUE WITH NOT BEING ABLE TO CONNECT WITH OUR UPS DASHBORAD THROUGH OUR SHOPIFY APP. BUT WITH A LITTLE HELP FROM THE SUPPORT TEAM WE GOT IT FIXED AND ALL BACK RUNNING SMOOTHLY. THANKS FOR YOUR GREAT SUPPORT

Hadean Press

Sep 19, 2024  on Shopify

I've not been using the app very long, but so far I've had a good experience with it and customer support was extremely helpful in resolving the one issue I had.

Fishem

Sep 03, 2024  on Shopify

Great support, helped me responsively with an account issue

Cocorrina

Aug 24, 2024  on Shopify

Edge Only

Jul 18, 2024  on Shopify

Its been really easy to install and operate. The customer service are very responsive. Very happy so far

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