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Customer reviews: UPS Shipping (Official)

Develop by Shopify

Reviews (112)

Overall rating
4.6

What Merchants Think

The "UPS Shipping (Official)" app has received mixed feedback from merchants, with a significant number of users praising its integration capabilities and efficient customer support, particularly spotlighting individuals like Ruben for their exemplary service. However, a portion of users have also expressed dissatisfaction with certain functionalities and limitations, especially concerning cost discrepancies and technical issues. Despite this, the app is generally regarded as user-friendly and valuable for managing shipping logistics.

Key Strengths

  • Seamless integration with Shopify, making order management more efficient.
  • Outstanding customer support, noted for quick and helpful responses.
  • User-friendly dashboard and setup process.
  • Customizable settings to accommodate various packaging needs and shipping methods.
  • Implementation of user-requested features and enhancements.
  • Automated notifications providing tracking updates to merchants and customers.

Common Concerns

  • Higher perceived cost for shipping labels compared to alternatives.
  • Issues with synchronization and connectivity with Shopify.
  • Occasional difficulties with label printing and order fulfillment process.
  • Concerns about the app not supporting certain UPS services.
  • Problems reported by businesses involved in international shipping or using IOSS.
  • Confusion about the app being an official UPS app due to some limitations.

Final Thoughts

The "UPS Shipping (Official)" app is highly regarded for its strong customer support and ability to integrate well with Shopify. While it excels in providing a streamlined user experience and is beneficial for efficient shipping management, some users face challenges related to costs and technical aspects. Nevertheless, it remains a valuable tool for many businesses, especially those that prioritize reliable customer service and integration features.

SKINLIST

Dec 08, 2025  on Shopify

UPS Support really works, Ruben helped me with connecting two stores to one account, so I am completely satisfied with this app and can recommend it for sure.

Mistral Coffee SL

Nov 25, 2025  on Shopify

Rápidos, atentos y con seguimiento. Como todo lo que hace UPS. Ruben Miller fue el técnico que me ayudo, impecable. La aplicación claramente sigue en desarrollo pero incluso en esta etapa es muchísimo mas fácil que usar la pagina web y mas con el servicio técnico que poseen.

Canoe Centre

Nov 17, 2025  on Shopify

Great support from Ruben who helped us solve an issue after UPS migrated to OAuth 2.0

Unsolved

Nov 12, 2025  on Shopify

Great application and fantastic technical support!

MacQueen Pipes

Nov 04, 2025  on Shopify

Quick responses and help me resolve an issue I was having with the app.

The Muff Liquor Company

Oct 22, 2025  on Shopify

Had a great experience with the IT team, always on hand and very prompt with support during our initial set up/plug in stages. Shout out to Ruben for putting up with me :)

Colourtrend Paints

Oct 13, 2025  on Shopify

UPS customer support, especially Ruben, has been absolutely incredible and extremely helpful. The support team has been very responsive, providing feedback quickly and consistently going the extra mile. Honestly, it’s some of the best and most helpful support I’ve received! This level of support makes it easy to remain confident in the app’s functionality and to continue using the UPS dashboard. We are very grateful for all the assistance.

Camille La Vie

Oct 09, 2025  on Shopify

The support I received was above and beyond my expectations, especially with Rueben. I needed to update web pages with UPS and effected my UPS app in Shopify and my customers were unable to place orders. Reaching out for support and he (Rueben) was there to offer assistance and most instances, corrected the issues. I would highly recommend!!!!

Guineapet

Oct 03, 2025  on Shopify

Highly recommend. Excellent customer service.

AShop Store

Sep 28, 2025  on Shopify

Fonne Donne

Sep 25, 2025  on Shopify

Realmente son 4 estrellas pero la llamada de soporte que puedes pedir la verdad que fue de lujo. Son muy rápidos con cualquier duda tb por email Diría que es una aplicación con una pequeña barrera de entrada pero definitivamente es 1000% mejor que usar UPS.com Las reglas que puedes poner son la clave y le voy a dar más caña a eso para sistematizarlo todo aun más. Faltan cosillas como que te seleccione por defecto el envío más barato pero al parecer los van a ir metiendo. Muy recomendable.

Luisa Paixao | USA

Sep 24, 2025  on Shopify

This app is fully linked to Shopify and save us a lot of time + This app is very easy to set up and use + The support by Ruben is first class : Very fast reply + Accurate solution + always an email to check the solution

TICKERWORKS

Aug 06, 2025  on Shopify

We have been using the UPS Shipping Dashboard for a little over 2 years now and have had ZERO issues when it comes to managing and creating labels for our shipments. The automatic shipping details make every order quick and concise, alongside the automatic fulfillment. Any questions we did have for customer service were answered promptly, and with clear, easy-to-follow directions. I would highly suggest to use the app for any and all UPS shipments through Shopify!

Rviita Wholesale

Aug 01, 2025  on Shopify

Fantastic customer support! I have never gotten responses so fast from customer service and they resolve issues just as quickly. No complaints - keep up the great work UPS Shipping Team!

NearyNógs Stoneground Chocolate

Jul 07, 2025  on Shopify

The support I received has been good - we had many questions when changing from another Courier service as the setup is different. Every question I asked got answered. The app is quite good, it does have some limitations, but does what we currently need it to do.

Aiya Beauty Care

Apr 22, 2025  on Shopify

Works reliably and saves us tons of time daily. Thank you!

Empress of Heels

Feb 05, 2025  on Shopify

Easy to use and easy to install. The customer support is very quick and helpful.

Suniela Beach

Feb 03, 2025  on Shopify

Great support, app works well!

Florali

Jan 29, 2025  on Shopify

great app!

Bobbi Beck

Jan 27, 2025  on Shopify

Easy to use and very quick support when we needed some help with setup.

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