Reviews: TryNow: Try Before You Buy

Customer reviews: TryNow: Try Before You Buy

Reviews (43)

Overall rating

4.5

5

22
4

1
3
2
1

2

What Merchants Think

The overall merchant feedback for "TryNow: Try Before You Buy" is overwhelmingly positive. Merchants appreciate the app's impact on enhancing customer experience and driving sales conversions. The support team, led by individuals like Ben, Alicia, and Ali, consistently receives praise for their responsiveness and willingness to help, making the setup and integration process smoother and more effective. While a few merchants experienced challenges with theme compatibility, the app's ability to offer valuable try-before-you-buy experiences is highly regarded and effectively fills a gap in traditional e-commerce solutions.

Key Strengths

Exceptional customer support team with prompt responses and effective solutions.
User-friendly interface that simplifies setup and onboarding.
Effective customization options for seamless integration with various store themes.
Positive impact on customer experience and increased conversion rates.
Reliability in providing a unique try-before-you-buy shopping option.
Effective handling of potential implementation challenges by the team.

Common Concerns

Compatibility issues with custom store themes requiring additional work.
Some merchants experienced delays in receiving adequate support.
Additional coding and customization needed in certain instances.

Final Thoughts

"TryNow: Try Before You Buy" is a highly beneficial application for merchants looking to enhance their e-commerce offerings with try-before-you-buy capabilities. Despite some challenges predominantly related to theme compatibility, the app is an effective tool known for its excellent support and positive impact on sales and customer trust. It is highly recommended for retailers seeking to stand out in a competitive market.

DURADERO

Dec 09, 2023 on Shopify

My overall impression is TryNow increases your competitive advantage. For Duradero, the premise of Try Before You Buy works incredibly well competing against established giants. We are battling brands that have been around for over 100 years in the industrial work boot space. We are wining through service, value, and unique fit technology. TryNow gives us another tool to better engage with customers and give them a level of confidence to try something new that currently none of our competitors are utilizing. In our initial TryNow outreaches we have had higher than average engagement and conversion. We have just begun to scratch the surface on points of entry and looking forward to expanding. TryNow has easy accessible education and use cases that we are excited to roll out. The team at TryNow has been great to work with. The integration, communication, and response to questions has been top notch. We discovered a glitch between Shopify and LOOP that was quickly communicated and resolved by the TryNow team and all we had to do was point them in the right direction. The implementation was not without challenges but I judge them based on their ability and speed to respond to those challenges and it was exceptional. We have worked very hard developing our product and messaging. TryNow helps us meet the customer where they are and offer an incremental level of service while elevating our customer experience. Highly recommend TryNow!

The Hustle Wig

Nov 14, 2023 on Shopify

We had a great experience with TryNow. They have been incredibly helpful during setup and onboarding. Any questions we had during the process, Luisa quickly answered and resolved. They truly care about the brands they work with and want to see you succeed. Our customers have been loving having this option to try on two of our wigs before committing to either of them.

Wickle

Oct 17, 2023 on Shopify

Luisa, our customer support agent, has been great! We had some issues setting TryNow up but she was super quick to respond to all our questions and resolve any issues we had. We just launched TryNow and are really looking forward to offering this as a option to our customers. The TryNow platform so far seems to work great and delivers exactly what we were hoping for.