Reviews: TryNow: Try Before You Buy

Customer reviews: TryNow: Try Before You Buy

Reviews (48)

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4.8

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What Merchants Think

The overall merchant feedback for "TryNow: Try Before You Buy" is overwhelmingly positive. Merchants appreciate the app's impact on enhancing customer experience and driving sales conversions. The support team, led by individuals like Ben, Alicia, and Ali, consistently receives praise for their responsiveness and willingness to help, making the setup and integration process smoother and more effective. While a few merchants experienced challenges with theme compatibility, the app's ability to offer valuable try-before-you-buy experiences is highly regarded and effectively fills a gap in traditional e-commerce solutions.

Key Strengths

Exceptional customer support team with prompt responses and effective solutions.
User-friendly interface that simplifies setup and onboarding.
Effective customization options for seamless integration with various store themes.
Positive impact on customer experience and increased conversion rates.
Reliability in providing a unique try-before-you-buy shopping option.
Effective handling of potential implementation challenges by the team.

Common Concerns

Compatibility issues with custom store themes requiring additional work.
Some merchants experienced delays in receiving adequate support.
Additional coding and customization needed in certain instances.

Final Thoughts

"TryNow: Try Before You Buy" is a highly beneficial application for merchants looking to enhance their e-commerce offerings with try-before-you-buy capabilities. Despite some challenges predominantly related to theme compatibility, the app is an effective tool known for its excellent support and positive impact on sales and customer trust. It is highly recommended for retailers seeking to stand out in a competitive market.

Richer Poorer

Aug 25, 2024 on Shopify

I had extensive experience with implementing this app as I went through the steps of enabling it on two Shopify storefronts. We ultimately postponed launching our Try Now program due to internal strategy reasons, so I'm sharing my thoughts only on the setup and onboarding: The concept and out-of-the-box solution is simple to implement and easy to customize on the TryNow portal - a basic array of options for including/excluding products and segmenting what part of your store should be (in)ineligible for TryNow, creating TryNow collections that can be plugged into your store navigation, PDP widgets that help both inform the customers about the program and easily differentiate between charged vs authorized payments, etc. On the flip side, if you have a custom store theme, the out-of-the-box solutions might not be compatible with your store layout. In this regard I found it challenging to constantly backtrack and troubleshoot what went wrong. The onboarding team was quick to reply to my inquiries and even offered their Web Dev services to implement a custom solution to make the app work. Still, I think that the customization and extra coding neccessary should've been part of the pre-analysis and onboarding package, not an afterthought.