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Customer reviews: TryNow: Try Before You Buy

Reviews (48)

Overall rating
4.8

What Merchants Think

The overall merchant feedback for "TryNow: Try Before You Buy" is overwhelmingly positive. Merchants appreciate the app's impact on enhancing customer experience and driving sales conversions. The support team, led by individuals like Ben, Alicia, and Ali, consistently receives praise for their responsiveness and willingness to help, making the setup and integration process smoother and more effective. While a few merchants experienced challenges with theme compatibility, the app's ability to offer valuable try-before-you-buy experiences is highly regarded and effectively fills a gap in traditional e-commerce solutions.

Key Strengths

  • Exceptional customer support team with prompt responses and effective solutions.
  • User-friendly interface that simplifies setup and onboarding.
  • Effective customization options for seamless integration with various store themes.
  • Positive impact on customer experience and increased conversion rates.
  • Reliability in providing a unique try-before-you-buy shopping option.
  • Effective handling of potential implementation challenges by the team.

Common Concerns

  • Compatibility issues with custom store themes requiring additional work.
  • Some merchants experienced delays in receiving adequate support.
  • Additional coding and customization needed in certain instances.

Final Thoughts

"TryNow: Try Before You Buy" is a highly beneficial application for merchants looking to enhance their e-commerce offerings with try-before-you-buy capabilities. Despite some challenges predominantly related to theme compatibility, the app is an effective tool known for its excellent support and positive impact on sales and customer trust. It is highly recommended for retailers seeking to stand out in a competitive market.

SquidHaus

Jan 09, 2025  on Shopify

Working well for my brand and have generated us solid additional monthly sales - SquidHaus

DENIM TEARS

Dec 19, 2024  on Shopify

The TryNow team has been wonderful to work with! They are very attentive and clearly worked so hard to make sure we were taken care of. We had some hiccups along the way and Jen and Alicia were extremely helpful in making sure we had solutions and alternative options to get us on track. I am grateful for their patience and communication during the set up. Would highly recommend this team and service!

DOLAN

Dec 18, 2024  on Shopify

TryNow has been an absolute game-changer for our business. The app is incredibly user-friendly, and the customer support team is exceptional! Ben and Alicia provided very prompt and productive support, guiding us through the process and addressing all our questions. TryNow Team has customized the collections page for us, and did the incredible coding work in a day! We highly recommend TryNow to any retailer looking to enhance their online shopping experience.

Hammer Made

Oct 16, 2024  on Shopify

Super responsive team and great app to increase AOV and CVR!

Sash Bag

Oct 08, 2024  on Shopify

This has been a great app for our company! We are very pleased so far. The representatives are responsive and friendly. The interface is easy to use and informative. We would recommend this to others!

Lookomorie

Sep 14, 2024  on Shopify

Working with TryNow has been great – their support (we spoke to Luisa) is easy to reach and always responds with helpful information. The setup was super simple; we currently use TryNow for a renting functionality and had multiple customizations we had to do to get TryNow working exactly the way we wanted it to – the team was there with us at every step. I can't stress enough how helpful the support is at TryNow. We're very happy we chose TryNow, and are looking forward to working with them for a long time yet!

Otte New York

Aug 19, 2024  on Shopify

Such a delight to work with! The TryNow team cares about their craft, and it shows. Since we started working together, the communication has been quick and clear. Very reliable and approachable team. The user experience/app is equally brilliant, the TryNow entry points on the website are simple and visually integrates with the overall site branding. Our customers have been loving the easy integration. Lastly, it has helped us build that trust with our customers and reach them when they can't reach us in-store.

YENSA

Jul 16, 2024  on Shopify

TryNow's team is exceedingly helpful and informative. They are super responsive and incredibly knowledgable. The software is easy to integrate and has been an excellent addition to our website.

Create Amor

Jul 09, 2024  on Shopify

TryNow has been an excellent addition to our customer experience arsenal. Their support team has been excellent pre and post implementation. Conversions have gone up since partnering. Highly recommend.

KOIO

Apr 04, 2024  on Shopify

I want to shoutout the TryNow team for their fantastic support with the integration. They were super helpful with owning QA, identifying issues with the setup, and coming up with quick solutions. Thank you to Ali and the rest of the team for getting us up and running.

Mara Hoffman

Apr 03, 2024  on Shopify

Working with the TryNow team over these last few years has been really amazing. Every single touch point has been great. You can feel they're invested in your business as much as you are, and onboarding was great. Our shoppers really love TryNow. The feedback has been nothing but positive. Over the last few years, being a sustainable company, we've had to increase some of our pricing, and TryNow has significantly reduced price sensitivity.

Peter Manning New York

Mar 22, 2024  on Shopify

It's a great product as it helps us get customers who are on the fence about shopping with us. The set-up is seamless and the team behind TryNow is amazing, very responsive and knowledgeable. You have nothing to lose with Try Now as they only charge you on net sales.

The MAGFAST® Store

Mar 20, 2024  on Shopify

Founder Ben Davis and team have put together a terrific product that just keeps getting better. The folks we've been working with - Sam, Jennifer, Ali & co have gone above and beyond to help us get set up - working tirelessly through our unusual funnel setup. Highly recommended.

Jumbo Time Wines

Mar 05, 2024  on Shopify

Couldn't be happier with our experience working with Try Now! On-boarding was effortless, they truly did all the heavy lifting. We are a predominately wholesale business and implementing Try Now has been a really awesome, low cost way to capture new ecom customers!

MoxieLash

Feb 22, 2024  on Shopify

TryNow has been amazing! Benjamin, Jennifer, and the whole team are super supportive, from setup to going live. They quickly tackle any issues and are always one step ahead, making everything run smoothly. Their top-notch service has made us loyal fans; we can’t imagine going anywhere else. Our customers love this option, and we’re excited about continuing to grow with TryNow!

Neems

Feb 01, 2024  on Shopify

I cannot give enough praise to the TryNow team (and especially Ali, who we've been working most closely with). Even though the TryNow integration proved to be a bit more challenging for our brand given the complexity of our product, the TryNow team was up for the challenge and was able to seamlessly integrate / setup the functionality (shoutout to the developers for their amazing work). Throughout the whole setup process, they were extremely responsive and would provide helpful updates. Thank you, TryNow team!!!

Franne Golde

Jan 08, 2024  on Shopify

The TryNow team (with Ali as our main point of contact) have been a delight to work with in developing our Home Try-On program. The app is easy to use and the integrations make it simple for us to manage try-ons within our existing tech stack. Thank you, Ali and team!

DURADERO

Dec 09, 2023  on Shopify

My overall impression is TryNow increases your competitive advantage. For Duradero, the premise of Try Before You Buy works incredibly well competing against established giants. We are battling brands that have been around for over 100 years in the industrial work boot space. We are wining through service, value, and unique fit technology. TryNow gives us another tool to better engage with customers and give them a level of confidence to try something new that currently none of our competitors are utilizing. In our initial TryNow outreaches we have had higher than average engagement and conversion. We have just begun to scratch the surface on points of entry and looking forward to expanding. TryNow has easy accessible education and use cases that we are excited to roll out. The team at TryNow has been great to work with. The integration, communication, and response to questions has been top notch. We discovered a glitch between Shopify and LOOP that was quickly communicated and resolved by the TryNow team and all we had to do was point them in the right direction. The implementation was not without challenges but I judge them based on their ability and speed to respond to those challenges and it was exceptional. We have worked very hard developing our product and messaging. TryNow helps us meet the customer where they are and offer an incremental level of service while elevating our customer experience. Highly recommend TryNow!

The Hustle Wig

Nov 14, 2023  on Shopify

We had a great experience with TryNow. They have been incredibly helpful during setup and onboarding. Any questions we had during the process, Luisa quickly answered and resolved. They truly care about the brands they work with and want to see you succeed. Our customers have been loving having this option to try on two of our wigs before committing to either of them.

Wickle

Oct 17, 2023  on Shopify

Luisa, our customer support agent, has been great! We had some issues setting TryNow up but she was super quick to respond to all our questions and resolve any issues we had. We just launched TryNow and are really looking forward to offering this as a option to our customers. The TryNow platform so far seems to work great and delivers exactly what we were hoping for.

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