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Trustpilot Reviews logo

Trustpilot Reviews

Develop by Shopify

$3108

/ Month
Free plan available

Turn real customer reviews into traffic, sales, and loyalty.

Google seller ratings
Automated review invitations
Drag-and-drop widgets

About Trustpilot Reviews

Launched Jul 13, 2021

Categories

Built by Shopify

Address

222 S 9th St, Ste 1600, Minneapolis, MN, 55402, US

Website Support Portal Privacy policy Tutorial FAQ Document
Zotabox Contact Form Builder logo
(134 Reviews)
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Introduction Video

Description

Turn real customer reviews into traffic, sales, and loyalty.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value.

Expand your brand's reach by building a stellar online presence right where shoppers are researching their next purchase. Attract new customers by showcasing your reviews across your site and marketing materials and make it easy for shoppers to “add to cart.” Build a customer-centric business by discovering trends in your customer reviews on what’s working, and what’s not, to increase customer retention and maximise lifetime value. more
  • Collect service and product reviews with automated review invitations
  • Drag-and-drop review widgets onsite to add social proof at key conversion points
  • Increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Pros

  • Helps expand brand's reach by building an online presence where shoppers research purchases
  • Attracts new customers by showcasing reviews across site and marketing materials
  • Increases customer retention and maximizes lifetime value by discovering trends in customer reviews
  • Automates collection of service and product reviews with review invitations
  • Features drag-and-drop review widgets to add social proof at key conversion points
  • Can potentially increase CTR on Google Ads with reviews that count towards Google Seller Ratings

Cons

  • Customers have reported issues with legitimate reviews being removed
  • Significantly high pricing ($259/month) is prohibitive for small businesses
  • Removal of the free widget that displayed review scores
  • Many users find the additional features not useful or worth the cost
  • Reports of fake/non-genuine reviews not being thoroughly investigated
  • Technical issues with app functionality and lack of responsive customer support
  • Unauthorized addition of badges to websites and poor customer service

Top Helpful Reviews

MO ART MAKEUP

Oct 21, 2025  on Shopify

Siero ciglia hairplus è il siero che uso dal 2010. La texture leggera che si assorbe subito e non mi irrita gli occhi. Le ciglia sono più folte e lunghe.

Starfire Direct

Sep 29, 2025  on Shopify

Installed this app again just to review them. Glad we got away from Trustpilot. For the last week I've been dealing with Trustpilot, I can attest to the reviews I'm seeing of a massive amount of 1-star reviews due to review extortion. Never going with Trustpilot again. Zero communication except "do what we want or we'll sue you for breaking our 'brand guidelines'". No one even said what those guidelines were or even how we broke them. Just take them down or else. Their app didn't even work very well. Basic for the price we were paying.

airlinkcompressors.com

Sep 24, 2025  on Shopify

Used Trustpilot since 2019, had threats emailed to us although we are weel withing our agreement. Switching review companies, Trustpiolot have lost a good customer and by the looks of many other good customers. Very heavy handed emails with not even a care. Will never use again.

Art Art . Store

Sep 23, 2025  on Shopify

I have a connection issue for my website which is connected to a previous trustpilot account. I have sent 3 emails across almost longer than 2 weeks waiting to get some support from trustpilot support team. Have not heard a thing back from them whatsoever. It is very hard to get in contact with them after browsing all the pages on their website and social media. This brands makes me feels it is just another brand building their own brand rather than caring much about customer experience. as a store owner I dont like Trustpilot. Hope this is the spot to review them as they dont list themselves to be reviewed on their platform.

ecopuf-dev

Sep 20, 2025  on Shopify

Absolutely one of the worst login processes I've ever stumbled upon. The app itself is also working terribly. Very expensive. Please fix it.

TJÅKKO

Sep 12, 2025  on Shopify

the login that opens in a separate window that then sends an email where i should enter my email into a new browser session usually doesnt work. so the login often fails. making everything rather useless

Oh La Bra

Sep 08, 2025  on Shopify

Integrazione di trustpilot per shopify impossibile! Non si riesce, ogni volta c'è un bug diverso e l'assistenza cliente è assente

Spee24, LLC

Sep 08, 2025  on Shopify

Don't use it, it should be called Thugs pilot. Their fake free service is a disguise. They lock you in with expensive monthly subscriptions. All our customers' 5-star reviews were kept hidden from the public to force us to buy their subscription plans. When we try to delete our account, they won't delete the public profile. It's a major violation of the law.

K & L Wines Online

Aug 27, 2025  on Shopify

We worked with Trustpilot for years, but the experience turned into a nightmare. Out of nowhere, our account was locked without a clear reason or explanation, being threatened the if we did not remove any Trustpilot branding, we could expect bad reviews to be added to our company profile. (We have NO Trustpilot references nor images of any sort on our website). Instead of support, we received threats. No company should treat long-term paying customers this way. Their tactics feel less like a service provider and more like intimidation. We are relieved to finally cut ties and will never deal with Trustpilot again. If you value transparency, respect, and professionalism, I’d strongly suggest looking elsewhere.

Metabolist Ltd

Aug 19, 2025  on Shopify

Not integrating with Shopify Store. requested call back, to be told they can't help and to submit a 'ticket' then provided a link to wrong page. Finally found the correct form and still waiting for a reply 3 days later!!!!!!

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