I have been using this app for about 2 months now and it works great. The Shopify integration is stable and review invitation emails are sent reliably without issues. Once set up, it runs automatically in the background and does its job well. In the dashboard its clearly stated if service or/and product email are sent. The dashboard its just one page and very easy to see what s happening and what are your settings. No complaints. Also, i would like to say something about the paid plan complaints i see in many reviews. So, new merchants please read this carefully. This app is just the connector between Shopify and Trustpilot. Pricing, widgets, branding options and paid features are determined by Trustpilot’s own paid plan policy, not by this app. Blaming the app for Trustpilot’s pricing model is misleading. Everything is shown on the Trustpilot's paid plan details stating that if you pay, you pay for an annual plan. Now, feedback time: 1) While the app works perfectly by performance standards, a feature i need as international eshop is the ability to schedule email sending times per region. While for some markets its enough, different markets have different optimal delivery windows and regional timing control would significantly improve an otherwise solid integration. As a new company, every change to gain a review, its a chance for me to scale faster. And that matters, a lot. 2) Having an option for email to be sent after some days (which i can set up) after the carrier scan = delivered? 3) Option for regional quiet hours like “Don' t send emails between 22:00–08:00 local time? 4) If you add different sceduled email times (please add this feature) it would also be good to have auto translation or let me choose for each region. Customers are far more likely to leave a review when the invitation is sent in their native language.

I should give it a 0 out of 10. Even after I uninstalled the plugin, it continues to send review emails to my customers, and I can't turn it off or remove the user from the navigation. There's no customer service.

I cant turn off the option to not send emails to my customers... The toggle option is just blocked and they keep sending review mails to my customers. Please fix this i do not consent to send emails to my customers.

J’utilise cette application pour ma boutique spécialisée dans les produits pour bébé et maman. L’intégration des avis est simple et aide beaucoup à rassurer mes clients. L’interface est facile à utiliser et me permet de gérer les avis rapidement. Je recommande cette application aux autres marchands qui veulent renforcer la confiance de leurs visiteurs.

Man kann leider nicht mal mit der Installation fortfahren weil Shopify sich nicht mit Trustpilot verbindet.

Met een gratis plan kun je niets met de reviews die je hebt. Maar de stap erboven is meteen 160 per maand. Echt vreselijk product heb je dan gebouwd en eerlijk: Shopify laat dat lekker toe - ook een beetje jammer.

Same experience as previous reviewers, it seems to have stolen information and continued sending review requests without permission.

I removed the app, but it’s still sending emails to my customers. I’ve reached out to support several times, but no one has gotten back to me. This is really frustrating and needs to be resolved as soon as possible.

Absolutely useless. It keeps asking me to create an account even though I already did. I log in and the app just refuses to load inside Shopify. Tried reinstalling multiple times — same issue. Waste of time and not worth the frustration.

Way too expensive and not user friendly. You would think a review company would actually care about its own reviews no? Over $3000 upfront payment? This should be $50 a month max.

Siero ciglia hairplus è il siero che uso dal 2010. La texture leggera che si assorbe subito e non mi irrita gli occhi. Le ciglia sono più folte e lunghe.

Installed this app again just to review them. Glad we got away from Trustpilot. For the last week I've been dealing with Trustpilot, I can attest to the reviews I'm seeing of a massive amount of 1-star reviews due to review extortion. Never going with Trustpilot again. Zero communication except "do what we want or we'll sue you for breaking our 'brand guidelines'". No one even said what those guidelines were or even how we broke them. Just take them down or else. Their app didn't even work very well. Basic for the price we were paying.

Used Trustpilot since 2019, had threats emailed to us although we are weel withing our agreement. Switching review companies, Trustpiolot have lost a good customer and by the looks of many other good customers. Very heavy handed emails with not even a care. Will never use again.

I have a connection issue for my website which is connected to a previous trustpilot account. I have sent 3 emails across almost longer than 2 weeks waiting to get some support from trustpilot support team. Have not heard a thing back from them whatsoever. It is very hard to get in contact with them after browsing all the pages on their website and social media. This brands makes me feels it is just another brand building their own brand rather than caring much about customer experience. as a store owner I dont like Trustpilot. Hope this is the spot to review them as they dont list themselves to be reviewed on their platform.

Absolutely one of the worst login processes I've ever stumbled upon. The app itself is also working terribly. Very expensive. Please fix it.

the login that opens in a separate window that then sends an email where i should enter my email into a new browser session usually doesnt work. so the login often fails. making everything rather useless

Integrazione di trustpilot per shopify impossibile! Non si riesce, ogni volta c'è un bug diverso e l'assistenza cliente è assente

Don't use it, it should be called Thugs pilot. Their fake free service is a disguise. They lock you in with expensive monthly subscriptions. All our customers' 5-star reviews were kept hidden from the public to force us to buy their subscription plans. When we try to delete our account, they won't delete the public profile. It's a major violation of the law.

We worked with Trustpilot for years, but the experience turned into a nightmare. Out of nowhere, our account was locked without a clear reason or explanation, being threatened the if we did not remove any Trustpilot branding, we could expect bad reviews to be added to our company profile. (We have NO Trustpilot references nor images of any sort on our website). Instead of support, we received threats. No company should treat long-term paying customers this way. Their tactics feel less like a service provider and more like intimidation. We are relieved to finally cut ties and will never deal with Trustpilot again. If you value transparency, respect, and professionalism, I’d strongly suggest looking elsewhere.

Not integrating with Shopify Store. requested call back, to be told they can't help and to submit a 'ticket' then provided a link to wrong page. Finally found the correct form and still waiting for a reply 3 days later!!!!!!