pessimo, estorsione

I removed the app but it sill steals my customer's information and send emails

DIFFICIL A INTALLER

Installed this app again just to review them. Glad we got away from Trustpilot. For the last week I've been dealing with Trustpilot, I can attest to the reviews I'm seeing of a massive amount of 1-star reviews due to review extortion. Never going with Trustpilot again. Zero communication except "do what we want or we'll sue you for breaking our 'brand guidelines'". No one even said what those guidelines were or even how we broke them. Just take them down or else. Their app didn't even work very well. Basic for the price we were paying.

Used Trustpilot since 2019, had threats emailed to us although we are weel withing our agreement. Switching review companies, Trustpiolot have lost a good customer and by the looks of many other good customers. Very heavy handed emails with not even a care. Will never use again.

Straight up garbage review platform. @Shopify remove this from the app store.

Absolutely one of the worst login processes I've ever stumbled upon. The app itself is also working terribly. Very expensive. Please fix it.

Very poor cannot link my Shopify after a year it’s suddenly not working

the login that opens in a separate window that then sends an email where i should enter my email into a new browser session usually doesnt work. so the login often fails. making everything rather useless

Integrazione di trustpilot per shopify impossibile! Non si riesce, ogni volta c'è un bug diverso e l'assistenza cliente è assente

Don't use it, it should be called Thugs pilot. Their fake free service is a disguise. They lock you in with expensive monthly subscriptions. All our customers' 5-star reviews were kept hidden from the public to force us to buy their subscription plans. When we try to delete our account, they won't delete the public profile. It's a major violation of the law.

We worked with Trustpilot for years, but the experience turned into a nightmare. Out of nowhere, our account was locked without a clear reason or explanation, being threatened the if we did not remove any Trustpilot branding, we could expect bad reviews to be added to our company profile. (We have NO Trustpilot references nor images of any sort on our website). Instead of support, we received threats. No company should treat long-term paying customers this way. Their tactics feel less like a service provider and more like intimidation. We are relieved to finally cut ties and will never deal with Trustpilot again. If you value transparency, respect, and professionalism, I’d strongly suggest looking elsewhere.

They should be booted out. Poor quality and extortion practises. We removed them from out store.

Not integrating with Shopify Store. requested call back, to be told they can't help and to submit a 'ticket' then provided a link to wrong page. Finally found the correct form and still waiting for a reply 3 days later!!!!!!

Having issues and no reply since last 4 attempts !