Customer reviews: Trustpilot Reviews

<h3>What Merchants Think</h3> <p> Merchants express significant dissatisfaction with the "Trustpilot Reviews" app, pointing to issues such as high costs, inefficient customer service, and complications with review visibility. Many users feel that the app’s pricing structure is not supportive of small businesses and its removal of genuine customer reviews is problematic. Though it offers some useful features, the overall sentiment is negative due to perceived unfair business practices and inadequate technical support. </p> <h3>Key Strengths</h3> <ul> <li>Offers functional review widgets when purchased</li> <li>Integration capabilities with external platforms like Shopify (when working)</li> </ul> <h3>Common Concerns</h3> <ul> <li>High pricing and expensive monthly plans</li> <li>Removal of legitimate customer reviews without transparency</li> <li>Frequent technical issues, such as non-working widgets and connectivity problems</li> <li>Poor customer service and support response times</li> <li>Perceived unethical business practices</li> <li>Spam and fake reviews remain unaddressed</li> </ul> <h3>Final Thoughts</h3> <p> Overall, the "Trustpilot Reviews" app has been poorly received by its users primarily due to its high costs and lack of effective customer support. Despite having some beneficial features, these are overshadowed by various technical issues and the app's inability to foster trust through ethical business practices. Merchants are advised to consider alternative options that offer better support and value for money. </p>

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Reviews (143)

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What Merchants Think

Merchants express significant dissatisfaction with the "Trustpilot Reviews" app, pointing to issues such as high costs, inefficient customer service, and complications with review visibility. Many users feel that the app’s pricing structure is not supportive of small businesses and its removal of genuine customer reviews is problematic. Though it offers some useful features, the overall sentiment is negative due to perceived unfair business practices and inadequate technical support.

Key Strengths

Offers functional review widgets when purchased
Integration capabilities with external platforms like Shopify (when working)

Common Concerns

High pricing and expensive monthly plans
Removal of legitimate customer reviews without transparency
Frequent technical issues, such as non-working widgets and connectivity problems
Poor customer service and support response times
Perceived unethical business practices
Spam and fake reviews remain unaddressed

Final Thoughts

Overall, the "Trustpilot Reviews" app has been poorly received by its users primarily due to its high costs and lack of effective customer support. Despite having some beneficial features, these are overshadowed by various technical issues and the app's inability to foster trust through ethical business practices. Merchants are advised to consider alternative options that offer better support and value for money.

DiceRoll UK

May 13, 2024 on Shopify

Incredibly unethical/immoral pricing -- completely useless for small businesses. No matter which way they spin it, $259/month to have the BASIC ability to show your score, is insanity. Used to have a free widget that displayed score, which they removed. They try justifying their prices by the 'features', which a majority of users likely don't want nor care for. Switched to making use of Google Reviews -- a free way to display your review score. I'd be happy to switch back to TrustPilot and edit this review, if their practises became more consumer friendly.

Kovendor

Apr 15, 2024 on Shopify

Doesn't worth it , My customers were invited from the app to give a review after they had an order, Trustpilot removed their feedback ...... totally useless and they are asking from the customer invoices LOL Your app invited them to review their didn't come from nowhere . Go check your APP if the order it legit as they got invited from your app.

colombiancoffeeus

Jan 10, 2024 on Shopify

Beware of them, teh app ite self is good. code wise, but their business practices are horrendous. they will jack up the price 10X the following year. also eventhough I unsitalled the app some how they are still connected to my store

iSquaredYoga

Dec 16, 2023 on Shopify

A complete nightmare. 1) they change your language without consent, no matter what I do, won't get fixed 2) the widget settings doesn't work 3) after initial setup I'm completely locked out of the app, can't get back in no matter what I do 4) customer service completely useless with robotic response and absolutely resolved nothing 5) finally i decided to uninstall and get out of this hell, for 2 weeks i still receive emails from this crap app asking for reviews. They can't (or won't) stop accessing my shop database. At this point i consider them violating GDPR for unauthorized access to my customer's data. Never install this lowsy app if you don't want to go through this nightmare. They are super expensive too, 199 a month for this service? Seriously?

Collected Vibes

Dec 09, 2023 on Shopify

Widget stopped working by the end of November 2023. Doesn't appear. Other Reviews has the same issue. Can't open the App and shows white screen. Pls fix this somehow. Thanks

JuicEBitz

Nov 22, 2023 on Shopify

Widgets no longer work and nothing can be clicked on the page whilst in edit mode. Extremely buggy and would not recommend.