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Customer reviews: TP: True Profit Analytics

Reviews (572)

Overall rating
4.9

What Merchants Think

Merchants using "TP: True Profit Analytics" overwhelmingly express positive feedback regarding the app's efficiency and ease of use for tracking business profits and financial metrics. The application is frequently described as a game-changer for simplifying financial management and offering valuable insights into business operations. The customer support team, particularly representatives like Vani, Grace, and Durra, receive strong praise for their quick, patient, and proactive assistance.

Key Strengths

  • User-friendly interface simplifying profit tracking and financial insights.
  • Real-time updates on profitability and expenses.
  • Highly efficient customer service, with representatives noted for their promptness and helpfulness.
  • Comprehensive features surpassing those of other profit-tracking tools.
  • Seamless integration with various financial metrics and customizable options.

Common Concerns

  • Issues with the setup, specifically regarding Google Ads connection, were problematic for some users.
  • Concerns about unclear notifications and unexpected charges during subscription upgrades.
  • The app pricing was considered expensive by a few merchants.

Final Thoughts

"TP: True Profit Analytics" is highly recommended by its user base for any merchant looking to enhance their business's financial tracking and management. The app's real-time functionality, comprehensive feature set, and exceptional customer support make it a valuable tool for business owners. However, potential users should be mindful of possible setup challenges and consider pricing aspects before subscribing.

BeShaped

Sep 18, 2025  on Shopify

I cannot login to the app since few days. There is no support response. Beside this, the app has errors all the time. Wrongly counts ad spend, returns etc.

MLD

Sep 10, 2025  on Shopify

L'équipe de Trueprofit à un SAV très réactif après une première déception. - L'application fonctionne très bien, je pense que d'ici quelque mois elle sera parfaite en ajoutant quelques petites fonctionnalité manquante mais pour ce qui est de lire les données rapidement je recommande. L'app mobile est un vrai plus non négligeable

Saint Maxime

Sep 08, 2025  on Shopify

True Profit’s support team is excellent. Vani has been especially helpful—they addressed all of my concerns thoroughly, answered every question I had about the platform, and was very patient throughout the process. So far, my experience has been nothing but smooth and positive!

K9 Unit

Sep 08, 2025  on Shopify

Bonne expérience de support, j'avais un soucis qui a été réglé très rapidement. Aussi, l'application est facile à prendre en main et à configurer.

MLD

Sep 07, 2025  on Shopify

- L'application fonctionne bien et fais ce qu'elle dit même s'il manque qql fonction - Le pricing est stupide, un bon moyen de doubler/quadruplé le prix de l'abonnement seul - Le SAV par mail est catastrophique

Aeva

Sep 03, 2025  on Shopify

absolutely loved the customer support, everything is so easy to setup and cannot wait to use this platform to track everything!

During Days

Aug 29, 2025  on Shopify

I had a few queries, and Vani assisted me quickly and with great detail. The app is very simple to use and extremely useful.

NIKIN CH

Aug 28, 2025  on Shopify

Vani offered a great support! And TrueProfit is a great app! I've been using it in five different stores.

Artdesigna

Aug 27, 2025  on Shopify

I’m very satisfied with the support I received from Durra. The service was professional, helpful, and exceeded my expectations

Brilliant Aussies

Aug 25, 2025  on Shopify

i wish i knew about this app sooner! its saved me so much money by not going to the accountants, also the support from Lana has been amazing and shes been great help and super patient helping me set things up! this is a must have app for everyone whos doing Ecom

Solar Solutions

Aug 21, 2025  on Shopify

Grace did a fantastic job at helping me troubleshoot some errors & setting up multiple stores into one dashboard

Little Milestones

Aug 21, 2025  on Shopify

The customer support team has been fantastic. They even hopped on a call with me to walk through setting up my COGS, which made things so much easier. Their support is always quick and helpful, and the numbers they provide are accurate and reliable for my accounting. Really appreciate their help!

Bydnes

Aug 21, 2025  on Shopify

Very great service from Grace, helped me set up cogs, shipping fees and transaction fees step by step! Would highly recommended.

outwandr

Aug 19, 2025  on Shopify

Great app to track profit and costs, Vani was a great help with using the app and plan upgrades and the team are always online to help!

Luntra™

Aug 18, 2025  on Shopify

TrueProfit has been a game-changer for my Shopify store. I was struggling to get a clear picture of my real profit, drowning in a sea of spreadsheets and complex costs from Shopify Payments, PayPal, and ad platforms. This app solved all of that in a heartbeat. It provides a crystal-clear dashboard showing my exact net profit, allowing me to make smarter business decisions. But what truly sets TrueProfit apart is their customer support. I had an issue setting up my costs and reached out to their team. I was fortunate to be helped by Durra. Her assistance was nothing short of amazing—she was incredibly fast, patient, and knowledgeable. She guided me through the process step-by-step and made sure I fully understood how to get it right. TrueProfit is an outstanding app, and the support I received from Durra made the experience even better. Highly recommended!

EPIC Vitals

Aug 18, 2025  on Shopify

Lewis and Grace were very helpful, spending more than two hours helping me set up my shipping costs in the app. Very helpful. The app is very good as well

Verbeek Mode

Aug 14, 2025  on Shopify

the customer support was instant and top tier, greatly recommend the app as its very user friendly, Facebook integration was easy to connect.

Petwellness

Aug 12, 2025  on Shopify

Ho parlato con Gabriel: competente, veloce e diretto, mi ha aiutato a risolvere tutto, in poco tempo!

www.oliveroutlet.com

Aug 12, 2025  on Shopify

Vani was incredibly helpful during the initial setup process. She guided me through each step with patience and clear instructions, making everything easy to understand. Their professionalism, responsiveness, and attention to detail gave me confidence from the start. I truly appreciate their support in getting everything up and running smoothly

Chronces

Aug 09, 2025  on Shopify

Je viens d'installer l'application et elle permet de faire ce qu'on attend d'elle de manière très simple - c'est un game changer pour piloter son business d'un point de vue financier - Mention spécial à Durra qui m'a assister quand j'avais des questions

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