Great support, Gabriel was straightforward with the processing of pausing the subscription while retaining data for returning later

The app is really great and easy to setup, the customer support is incredible they are always watching for errors you could have made settings up the shipping costs etc. That's how Vani from the customer support helped me fix my shipping rates were I made a big mistake! I 100% recommend using True Profit

Great app! A must have if you are starting our or are in need of an app that can actually track your revenue and profits. I needed some quick help and Vani was super helpful and quickly help me with finding something I needed in the app.

Very good app just installed and done all setup with support. Really appreciate they are very helpful

I was unsure of how to set up my cogs and shipping on TP. Durra answered my questions patiently and thoroughly, and even checked my TP setup directly and sent me screenshots to aid my understanding. Durra was very helpful, wonderful service and wonderful app!

Perfect app for profit tracking when you already have attribution software. It's clean, simple to use, and easy to customize for max accuracy. I was having a small issue with configuration and Grace came in to safe the day quickly and easily. Highly recommended!

The new features in TrueProfit have been extremely helpful for our store. The transaction fee syncing with Stripe works much better now, and the overall reporting feels more accurate and reliable. What I appreciate the most is the support team they are fast, friendly, and genuinely committed to solving any issue. The DEV team followed up closely, explained everything clearly, and made sure everything was working properly on our side. Highly recommended. Excellent app and even better customer service.

AVOID! There's better Profit Apps out there! We've been using this app for 3-years, and they've given us 1-week notice to either accept a 400% price increase from our legacy plan (which we got for being one of their first users) or be banned from the app. If you're considering this app, don't! There's better alternatives, and ones with better support who don't throw away their legacy users with zero thought.

love the app and the customer support. Gabriel was incredibly helpful in setting everything up properly, and I’m really happy with the overall experience.

Merci à Grace d'avoir résolu aussi rapidement un petit bug application très facile à utiliser et performante.

No need for other apps. This one is pretty good and the customer support is awesome. It seemed a bit expensive at first, but I realized I wasn’t making as much profit as I thought. It’s valuable to find that out.

Excellent experience with Vani, who helped me set up my account, particularly with regard to shipping and freight costs by country. Screen sharing and clear instructions helped me understand everything and set up my account correctly. Thank you for your support.

horrible, i specifically asked their support how to make sure im not charged again for the subscription and they told me to uninstall the app which i did. this month i was changed AGAIN and it wasnt even installed. i messaged their support 3 times and haven't gotten a reply in the last 2 weeks....

Had a great experience with customer support helping me set up a complex custom metric which was finding out the Average COG's profit margin on my Average Order Value

durra helped he understand everything about the dashboard and how to use true profit in the most accurate way

trotz später uhrzeit, und vorerst der hilfe mit der KI habe ich im anschluss persönliche unterstützung bekommen die sehr kompetent und hilfreich war. die app an sich ist super leicht zu bedienen und benutzerfreundlich und es wird alles wichtige beachtet! nur zu empfehlen!

I was honestly about to cancel my plan and delete the app, but Grace helped me fix everything. It’s really rare to find support this kind, fast, and patient. She’s the best!

excellente aide en ligne, précise et complète via le tchat. Les fonctionnalités sont suffisantes. Je recommande vivement.

I personally think the app is overpriced for what it offers. The integration with Shopify is great but if you have a decent amount of expenses outside of Shopify you have to enter all of those manually. There is no integration with Quick Books or a way to bulk import expenses. That said they do have great customer service and are very responsive and helpful. Vani and Gabriel specifically have been great.

Vani was very efficient and helpful in addressing my concern. I got my COGS re-checked promtly! The only wish I have the app to be cheaper when it comes to $200/month