I cannot login to the app since few days. There is no support response. Beside this, the app has errors all the time. Wrongly counts ad spend, returns etc.

L'équipe de Trueprofit à un SAV très réactif après une première déception. - L'application fonctionne très bien, je pense que d'ici quelque mois elle sera parfaite en ajoutant quelques petites fonctionnalité manquante mais pour ce qui est de lire les données rapidement je recommande. L'app mobile est un vrai plus non négligeable

True Profit’s support team is excellent. Vani has been especially helpful—they addressed all of my concerns thoroughly, answered every question I had about the platform, and was very patient throughout the process. So far, my experience has been nothing but smooth and positive!

Bonne expérience de support, j'avais un soucis qui a été réglé très rapidement. Aussi, l'application est facile à prendre en main et à configurer.

- L'application fonctionne bien et fais ce qu'elle dit même s'il manque qql fonction - Le pricing est stupide, un bon moyen de doubler/quadruplé le prix de l'abonnement seul - Le SAV par mail est catastrophique

absolutely loved the customer support, everything is so easy to setup and cannot wait to use this platform to track everything!

I had a few queries, and Vani assisted me quickly and with great detail. The app is very simple to use and extremely useful.

Vani offered a great support! And TrueProfit is a great app! I've been using it in five different stores.

I’m very satisfied with the support I received from Durra. The service was professional, helpful, and exceeded my expectations

i wish i knew about this app sooner! its saved me so much money by not going to the accountants, also the support from Lana has been amazing and shes been great help and super patient helping me set things up! this is a must have app for everyone whos doing Ecom

Grace did a fantastic job at helping me troubleshoot some errors & setting up multiple stores into one dashboard

The customer support team has been fantastic. They even hopped on a call with me to walk through setting up my COGS, which made things so much easier. Their support is always quick and helpful, and the numbers they provide are accurate and reliable for my accounting. Really appreciate their help!

Very great service from Grace, helped me set up cogs, shipping fees and transaction fees step by step! Would highly recommended.

Great app to track profit and costs, Vani was a great help with using the app and plan upgrades and the team are always online to help!

TrueProfit has been a game-changer for my Shopify store. I was struggling to get a clear picture of my real profit, drowning in a sea of spreadsheets and complex costs from Shopify Payments, PayPal, and ad platforms. This app solved all of that in a heartbeat. It provides a crystal-clear dashboard showing my exact net profit, allowing me to make smarter business decisions. But what truly sets TrueProfit apart is their customer support. I had an issue setting up my costs and reached out to their team. I was fortunate to be helped by Durra. Her assistance was nothing short of amazing—she was incredibly fast, patient, and knowledgeable. She guided me through the process step-by-step and made sure I fully understood how to get it right. TrueProfit is an outstanding app, and the support I received from Durra made the experience even better. Highly recommended!

Lewis and Grace were very helpful, spending more than two hours helping me set up my shipping costs in the app. Very helpful. The app is very good as well

the customer support was instant and top tier, greatly recommend the app as its very user friendly, Facebook integration was easy to connect.

Ho parlato con Gabriel: competente, veloce e diretto, mi ha aiutato a risolvere tutto, in poco tempo!

Vani was incredibly helpful during the initial setup process. She guided me through each step with patience and clear instructions, making everything easy to understand. Their professionalism, responsiveness, and attention to detail gave me confidence from the start. I truly appreciate their support in getting everything up and running smoothly

Je viens d'installer l'application et elle permet de faire ce qu'on attend d'elle de manière très simple - c'est un game changer pour piloter son business d'un point de vue financier - Mention spécial à Durra qui m'a assister quand j'avais des questions