Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,655)

Overall rating

4.6

5

390
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Pecute

Nov 04, 2024 on Shopify

We've been using this plugin for a few months now, and the customer support has been super responsive. They've helped me out with a lot of issues. Big thanks to the awesome support team and the plugin's features!

B&Qaugen

Nov 04, 2024 on Shopify

soooo good. Very quick to resolve my issue.

AnywhereScreen 21

Nov 01, 2024 on Shopify

They are great

OUTDOOR INOXTO

Nov 01, 2024 on Shopify

非常的好用的 app，工作人员认真负责

Prozub.de

Oct 31, 2024 on Shopify

NICE

OK Travel

Oct 30, 2024 on Shopify

I had an issue with the translation, so I reached out for help, and Polaris was incredibly kind and walked me through everything step by step. Thanks to their support, the problem was resolved smoothly. I truly appreciate it—thank you so much!

Evela

Oct 30, 2024 on Shopify

Really great application for translating a store and product images, right through to checkout. 100% recommended

Exclufy

Oct 29, 2024 on Shopify

The app is very good, the customer support is perfect!

Gibbon Japan

Oct 29, 2024 on Shopify

Good and friendly customer service

Shop

Oct 29, 2024 on Shopify

Perfect integration with DeepL

Suplementos Laura Posada by The Brand Atelier

Oct 28, 2024 on Shopify

Amazing service from Giselle! Thank you for helping us customize the widget.

Hexgears

Oct 28, 2024 on Shopify

I have to say that in addition to the powerful functions of this app, their customer service is excellent and in place. I highly recommend this app. Overall it meets most of my translation and currency conversion needs. It's great. Highly recommended.

Leclerc Watches

Oct 27, 2024 on Shopify

great app, great support

WTDieselgbl

Oct 27, 2024 on Shopify

Super customer service :) Giselle was really helpful General things about the app is fine however if some features is added it would be great. Most critical one is: Ability to automatically translate or change the photos or videos in product descriptions.

Parfümproben

Oct 25, 2024 on Shopify

I try several app for translation before. But this app is the best for the price. I would recommend to use DeepL Api for a perfect tranlation.

BeWarm

Oct 24, 2024 on Shopify

Giselle help us with the currencies. Very good support!

Shedcozy

Oct 23, 2024 on Shopify

I love this app! I was hesitating between this and another translation app. I tried this and for now, I am really really satisfied! Transcy app is very easy to use, they have many options to customize your settings and make your store look more unique, professional and lovely. The customer support is really available 24/7, which is a plus when you need assistance urgently. I would 100% recommend, without any hesitation!

STILISTA

Oct 22, 2024 on Shopify

5 stars rating for the help they bring! Anna helped me a lot and during hours.. They solve any issue you have. That converts the app into the best one because they help you to adjust well to markets and to your theme. Thanks a lot. Recommend it!

IKARUS Sports & Lifestyle GmbH

Oct 21, 2024 on Shopify

never had a better support experience than here! the team is pretty awesome !

My Store

Oct 20, 2024 on Shopify

It has a variety of features and intuitive UI, so anyone can use it easily. The CS team in particular is absolutely amazing. It's one of the CS team I ever met