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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (6,023)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

EG Store

Oct 14, 2024  on Shopify

BLINKSOUQ

Oct 12, 2024  on Shopify

Petzzie®

Oct 11, 2024  on Shopify

The support agents are the best! They are in quick in responding and addressing any issue or quetions.

ALNORIX

Oct 10, 2024  on Shopify

Customer service is excellent, particularly the way Amy greets customers.

Vertigo Adventures

Oct 09, 2024  on Shopify

Works great and support is excellent when/if needed

alaena-cosmetique

Oct 08, 2024  on Shopify

Très bonne écoute et conseil de la part de Sereena

REVORO BRAND

Oct 05, 2024  on Shopify

Das ist eine super Übersetzungsapp!

Artifylb

Oct 03, 2024  on Shopify

I recently experienced exceptional customer service. Their responsive and attentive team made me feel valued, addressing my concerns with tailored solutions. The staff's genuine friendliness and knowledge created an enjoyable experience.

Ahoya Baby

Oct 02, 2024  on Shopify

Amy tried to help me a lot, thank you to her.

PumpLove

Oct 01, 2024  on Shopify

Giselle did a very good job. Helped me immediately. Can recommend this app!

Múcura

Sep 30, 2024  on Shopify

caroont

Sep 27, 2024  on Shopify

Great support from Giselle :)

Xtool Official Car Diagnostic TOOL Store

Sep 27, 2024  on Shopify

My Ruby Lips

Sep 26, 2024  on Shopify

Great support and product. I look forward to using it for some time.

CraftoShop

Sep 24, 2024  on Shopify

Thanks to Amy and the Transcy team for helping me solve the problem I had.

JuanjoGallery

Sep 24, 2024  on Shopify

atención al cliente por chat es rápida y eficiente

Deinmuskel

Sep 23, 2024  on Shopify

Great app and a great support!

Power Queen

Sep 22, 2024  on Shopify

Great service, very patient and well designed application!

Little hands and Feet

Sep 22, 2024  on Shopify

Amy was efficient, quick and helpful when addressing my needs and concerns with Transcy AI. In other Shopify apps and their customer support, I would have got 3-4 day responses.

Avoro Design

Sep 22, 2024  on Shopify

Amazing app and customer service, have tried a few others and this is the best by far. Support are really helpful if you have any issues either.

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