Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,655)

Overall rating

4.6

5

390
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Consola Retro 90

Nov 17, 2024 on Shopify

Giselle was very helpful. Helped me with one problem, then went in and solved the other problem for me. Amazing!

Wonders Care

Nov 15, 2024 on Shopify

Great support

Profesión a Bordo

Nov 15, 2024 on Shopify

very nic!

In Hair Paris

Nov 15, 2024 on Shopify

Alene stayed for over an hour to help me with my shop, her service was really great and very professional, I would definitely recommend her again.

EvangelistaSports

Nov 14, 2024 on Shopify

Excellent customer service, super responsive, and quick to fix any issue.

Tuff store

Nov 14, 2024 on Shopify

Always the best option for translations and currency conversions, Customer support is the best !!

Magnnuss

Nov 14, 2024 on Shopify

7 star service! The agent was able to fix my issue while on live chat within minutes! amazing speed and efficiency. Thank you

Francisbyfb

Nov 14, 2024 on Shopify

Amazing support team helping me out great.

Silk & Serena

Nov 13, 2024 on Shopify

I needed help changing the location of the currency selector and I was excellently helped by one of the staff members! Great service and a nice look.

My Store

Nov 13, 2024 on Shopify

Guided me thoroughly step by step when I had the setup issue and was very friendly & patient! Now, I'm ready to sell globally thanks to Transcy!

VERDENA

Nov 13, 2024 on Shopify

I have installed the app today and started extensively testing - had to contact support as we have a lot of custom code and also I did not read the knowledge base. Alene from support support was absolutley amazing and walked me through all the steps and helped me fix all issues. I will update the review once we finish translating the entire website.

Ukrainian Proud

Nov 12, 2024 on Shopify

Top Arbeit von Giselle!!!!! Es war eine große Hilfe ohne sie hätte ich es lange nicht geschafft! Vielen Dank Giselle

Heartmade-INT

Nov 12, 2024 on Shopify

Quick and good support

ELBWOOD - The Hanseatic Penmaker

Nov 11, 2024 on Shopify

Der Support ist sehr schnell und hilfreich!

ZARABI

Nov 11, 2024 on Shopify

Don't stress yourself Transcy is the best for translation. And If you don't understand anything reach out to their support team they're amazing.

2wish

Nov 10, 2024 on Shopify

Extremely helpful

Birmingham Wear

Nov 10, 2024 on Shopify

top

momavi e.K.

Nov 08, 2024 on Shopify

Great support received from Giselle today re setting up my languages switcher from the Transcy app

Eternal Pitch

Nov 06, 2024 on Shopify

The explanation with Polaris was very clear and easy to understand. All the steps were well-detailed, making it simple to follow along. Great resource for anyone looking for straightforward guidance!

MyMoneyBox

Nov 06, 2024 on Shopify

Je voulais traduire mon site pour toucher de nouveaux marchés et ce plug-in fonctionne très bien! le customer service est très rapide et compétent, Merci à Andy et l'équipe pour m'avoir aider à configurer correctement!