"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.
Key Strengths
Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.
Common Concerns
Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.
Final Thoughts
"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.
REVORO BRAND
Oct 05, 2024
on
Shopify
Das ist eine super Übersetzungsapp!
Artifylb
Oct 03, 2024
on
Shopify
I recently experienced exceptional customer service. Their responsive and attentive team made me feel valued, addressing my concerns with tailored solutions. The staff's genuine friendliness and knowledge created an enjoyable experience.
Ahoya Baby
Oct 02, 2024
on
Shopify
Amy tried to help me a lot, thank you to her.
PumpLove
Oct 01, 2024
on
Shopify
Giselle did a very good job. Helped me immediately. Can recommend this app!
Múcura
Sep 30, 2024
on
Shopify
caroont
Sep 27, 2024
on
Shopify
Great support from Giselle :)
Xtool Official Car Diagnostic TOOL Store
Sep 27, 2024
on
Shopify
My Ruby Lips
Sep 26, 2024
on
Shopify
Great support and product. I look forward to using it for some time.
CraftoShop
Sep 24, 2024
on
Shopify
Thanks to Amy and the Transcy team for helping me solve the problem I had.
JuanjoGallery
Sep 24, 2024
on
Shopify
atención al cliente por chat es rápida y eficiente
Deinmuskel
Sep 23, 2024
on
Shopify
Great app and a great support!
Power Queen
Sep 22, 2024
on
Shopify
Great service, very patient and well designed application!
Little hands and Feet
Sep 22, 2024
on
Shopify
Amy was efficient, quick and helpful when addressing my needs and concerns with Transcy AI.
In other Shopify apps and their customer support, I would have got 3-4 day responses.
Avoro Design
Sep 22, 2024
on
Shopify
Amazing app and customer service, have tried a few others and this is the best by far. Support are really helpful if you have any issues either.
SerenBia
Sep 21, 2024
on
Shopify
It is a useful app and you can find great customer service, especially from Giselle.
ErgoSpace
Sep 20, 2024
on
Shopify
Fast support. I've managed to find the solution myself at the end, but still the readiness of support is very fast.
Lopidesign
Sep 18, 2024
on
Shopify
Budget Beds
Sep 18, 2024
on
Shopify
Great app! Had problems with the API but the customer support helped me very fast and solved the problem! Thanks!
BONAVENTURA
Sep 18, 2024
on
Shopify
I had a great experience with the Transcy support team! They provided quick responses and a perfect solution to my issue. Special thanks to Giselle, who was incredibly friendly, attentive, and helpful throughout the process. Highly recommend their service!