Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (5,954)

Overall rating

4.8

5

337
4

14
3

3
2

2
1

26

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

WTDieselgbl

Oct 27, 2024 on Shopify

Super customer service :) Giselle was really helpful General things about the app is fine however if some features is added it would be great. Most critical one is: Ability to automatically translate or change the photos or videos in product descriptions.

Parfümproben

Oct 25, 2024 on Shopify

I try several app for translation before. But this app is the best for the price. I would recommend to use DeepL Api for a perfect tranlation.

BeWarm

Oct 24, 2024 on Shopify

Giselle help us with the currencies. Very good support!

Shedcozy

Oct 23, 2024 on Shopify

I love this app! I was hesitating between this and another translation app. I tried this and for now, I am really really satisfied! Transcy app is very easy to use, they have many options to customize your settings and make your store look more unique, professional and lovely. The customer support is really available 24/7, which is a plus when you need assistance urgently. I would 100% recommend, without any hesitation!

STILISTA

Oct 22, 2024 on Shopify

5 stars rating for the help they bring! Anna helped me a lot and during hours.. They solve any issue you have. That converts the app into the best one because they help you to adjust well to markets and to your theme. Thanks a lot. Recommend it!

IKARUS Sports & Lifestyle GmbH

Oct 21, 2024 on Shopify

never had a better support experience than here! the team is pretty awesome !

My Store

Oct 20, 2024 on Shopify

It has a variety of features and intuitive UI, so anyone can use it easily. The CS team in particular is absolutely amazing. It's one of the CS team I ever met

availur

Oct 20, 2024 on Shopify

Spoke to Joliann, amazing customer service! The problem that I was facing was quickly solved by her via a few screenshots and well-written instructions!

RizzSoles

Oct 20, 2024 on Shopify

johnson helped solve any issue that arose

Runda Jewelry

Oct 19, 2024 on Shopify

great product, great service, great customer support. great thanks to Polaris!

Sitodo

Oct 19, 2024 on Shopify

very helpfull

PINKPARKS

Oct 16, 2024 on Shopify

A very professional

Flemar

Oct 15, 2024 on Shopify

Great support experience ! Thanks Eleanor

Erenor Cosmetics

Oct 15, 2024 on Shopify

Thanks to Lee for technical support during application setup. Its a nice app with user friendly features. I would like to use it and I will keep try technical abilities.

EG Store

Oct 14, 2024 on Shopify

BLINKSOUQ

Oct 12, 2024 on Shopify

Petzzie®

Oct 11, 2024 on Shopify

The support agents are the best! They are in quick in responding and addressing any issue or quetions.

ALNORIX

Oct 10, 2024 on Shopify

Customer service is excellent, particularly the way Amy greets customers.

Vertigo Adventures

Oct 09, 2024 on Shopify

Works great and support is excellent when/if needed

alaena-cosmetique

Oct 08, 2024 on Shopify

Très bonne écoute et conseil de la part de Sereena