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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (6,023)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Ordro

Nov 24, 2024  on Shopify

I am very glad that the expert LEE is considerate and not only answered our questions, but also gave us good suggestions to optimize our website. Thank you for his professionalism。

Guineapet

Nov 24, 2024  on Shopify

Customer service was good, and Andy and Eleanor were helpful. The app is easy to set up and manage. My only issue is that only the editable languages have a custom URL like example/language-market.com. Depending on your subscription plan between 1 to 20 languages will have a custom URL.

solvelabs.world

Nov 21, 2024  on Shopify

Great plugin, great support. Highly recommend.

NEXBLUE

Nov 21, 2024  on Shopify

I’ve been using Transcy to manage multiple languages on my Shopify store, and the experience has been outstanding. The app is user-friendly and integrates seamlessly with my store, helping me reach a global audience effortlessly. A special shoutout to Lee from the support team for the exceptional assistance! Lee was quick, knowledgeable, and went the extra mile to make sure all my questions were answered. I truly appreciate the patience and professionalism shown during our interaction. I highly recommend this app to anyone looking to expand their store’s reach with multilingual support.

CACAO + KIMONO

Nov 21, 2024  on Shopify

Fast customer service and was easy to set up.

Shoplifts

Nov 20, 2024  on Shopify

I’ve been using this translation app, and it’s been fantastic! The app is really intuitive and easy to use, making translations quick and accurate. Andy was incredibly helpful in assisting me with some questions, and his support made the experience even better. I highly recommend both the app and the customer service!

Guineapet

Nov 20, 2024  on Shopify

Customer service was good, and Andy was helpful. The app is easy to set up and manage. My only issue is that only the editable languages have a custom URL like example/language-market.com. Depending on your subscription plan between 1 to 20 languages will have a custom URL.

Haimont

Nov 20, 2024  on Shopify

一款很强大的翻译插件,所有内容都可以自动或者手动翻译,高效的客服团队,能够迅速的回答你所有问题,非常推荐

GearBunkr

Nov 19, 2024  on Shopify

Eleanor was a great support!!! Def 5 star

UWANT Europe

Nov 19, 2024  on Shopify

Excellent app, and thank to Giselle's support.

lobsport.de

Nov 19, 2024  on Shopify

Auroxhealth

Nov 18, 2024  on Shopify

The support team exceeded my expectations and answered all my questions. I didn’t have to wait long; I received a response within 2 minutes of my initial inquiry.

ADO E-Bike

Nov 18, 2024  on Shopify

Their customer service staff is very, very responsible, I want to thank Lee. Thank you for your help. At the same time, I would like to recommend this app to everyone. It is very good.

Consola Retro 90

Nov 17, 2024  on Shopify

Giselle was very helpful. Helped me with one problem, then went in and solved the other problem for me. Amazing!

Wonders Care

Nov 15, 2024  on Shopify

Great support

Profesión a Bordo

Nov 15, 2024  on Shopify

very nic!

In Hair Paris

Nov 15, 2024  on Shopify

Alene stayed for over an hour to help me with my shop, her service was really great and very professional, I would definitely recommend her again.

EvangelistaSports

Nov 14, 2024  on Shopify

Excellent customer service, super responsive, and quick to fix any issue.

Tuff store

Nov 14, 2024  on Shopify

Always the best option for translations and currency conversions, Customer support is the best !!

Magnnuss

Nov 14, 2024  on Shopify

7 star service! The agent was able to fix my issue while on live chat within minutes! amazing speed and efficiency. Thank you

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