Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (5,954)

Overall rating

4.8

5

337
4

14
3

3
2

2
1

26

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

ELBWOOD - The Hanseatic Penmaker

Nov 11, 2024 on Shopify

Der Support ist sehr schnell und hilfreich!

ZARABI

Nov 11, 2024 on Shopify

Don't stress yourself Transcy is the best for translation. And If you don't understand anything reach out to their support team they're amazing.

2wish

Nov 10, 2024 on Shopify

Extremely helpful

Birmingham Wear

Nov 10, 2024 on Shopify

top

momavi e.K.

Nov 08, 2024 on Shopify

Great support received from Giselle today re setting up my languages switcher from the Transcy app

Eternal Pitch

Nov 06, 2024 on Shopify

The explanation with Polaris was very clear and easy to understand. All the steps were well-detailed, making it simple to follow along. Great resource for anyone looking for straightforward guidance!

MyMoneyBox

Nov 06, 2024 on Shopify

Je voulais traduire mon site pour toucher de nouveaux marchés et ce plug-in fonctionne très bien! le customer service est très rapide et compétent, Merci à Andy et l'équipe pour m'avoir aider à configurer correctement!

Pecute

Nov 04, 2024 on Shopify

We've been using this plugin for a few months now, and the customer support has been super responsive. They've helped me out with a lot of issues. Big thanks to the awesome support team and the plugin's features!

B&Qaugen

Nov 04, 2024 on Shopify

soooo good. Very quick to resolve my issue.

AnywhereScreen 21

Nov 01, 2024 on Shopify

They are great

OUTDOOR INOXTO

Nov 01, 2024 on Shopify

非常的好用的 app，工作人员认真负责

Prozub.de

Oct 31, 2024 on Shopify

NICE

OK Travel

Oct 30, 2024 on Shopify

I had an issue with the translation, so I reached out for help, and Polaris was incredibly kind and walked me through everything step by step. Thanks to their support, the problem was resolved smoothly. I truly appreciate it—thank you so much!

Evela

Oct 30, 2024 on Shopify

Really great application for translating a store and product images, right through to checkout. 100% recommended

Exclufy

Oct 29, 2024 on Shopify

The app is very good, the customer support is perfect!

Gibbon Japan

Oct 29, 2024 on Shopify

Good and friendly customer service

Shop

Oct 29, 2024 on Shopify

Perfect integration with DeepL

Suplementos Laura Posada by The Brand Atelier

Oct 28, 2024 on Shopify

Amazing service from Giselle! Thank you for helping us customize the widget.

Hexgears

Oct 28, 2024 on Shopify

I have to say that in addition to the powerful functions of this app, their customer service is excellent and in place. I highly recommend this app. Overall it meets most of my translation and currency conversion needs. It's great. Highly recommended.

Leclerc Watches

Oct 27, 2024 on Shopify

great app, great support