Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (5,954)

Overall rating

4.8

5

337
4

14
3

3
2

2
1

26

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Guineapet

Nov 20, 2024 on Shopify

Customer service was good, and Andy was helpful. The app is easy to set up and manage. My only issue is that only the editable languages have a custom URL like example/language-market.com. Depending on your subscription plan between 1 to 20 languages will have a custom URL.

Haimont

Nov 20, 2024 on Shopify

一款很强大的翻译插件，所有内容都可以自动或者手动翻译，高效的客服团队，能够迅速的回答你所有问题，非常推荐

GearBunkr

Nov 19, 2024 on Shopify

Eleanor was a great support!!! Def 5 star

UWANT Europe

Nov 19, 2024 on Shopify

Excellent app, and thank to Giselle's support.

lobsport.de

Nov 19, 2024 on Shopify

Auroxhealth

Nov 18, 2024 on Shopify

The support team exceeded my expectations and answered all my questions. I didn’t have to wait long; I received a response within 2 minutes of my initial inquiry.

ADO E-Bike

Nov 18, 2024 on Shopify

Their customer service staff is very, very responsible, I want to thank Lee. Thank you for your help. At the same time, I would like to recommend this app to everyone. It is very good.

Consola Retro 90

Nov 17, 2024 on Shopify

Giselle was very helpful. Helped me with one problem, then went in and solved the other problem for me. Amazing!

Wonders Care

Nov 15, 2024 on Shopify

Great support

Profesión a Bordo

Nov 15, 2024 on Shopify

very nic!

In Hair Paris

Nov 15, 2024 on Shopify

Alene stayed for over an hour to help me with my shop, her service was really great and very professional, I would definitely recommend her again.

EvangelistaSports

Nov 14, 2024 on Shopify

Excellent customer service, super responsive, and quick to fix any issue.

Tuff store

Nov 14, 2024 on Shopify

Always the best option for translations and currency conversions, Customer support is the best !!

Magnnuss

Nov 14, 2024 on Shopify

7 star service! The agent was able to fix my issue while on live chat within minutes! amazing speed and efficiency. Thank you

Francisbyfb

Nov 14, 2024 on Shopify

Amazing support team helping me out great.

Silk & Serena

Nov 13, 2024 on Shopify

I needed help changing the location of the currency selector and I was excellently helped by one of the staff members! Great service and a nice look.

My Store

Nov 13, 2024 on Shopify

Guided me thoroughly step by step when I had the setup issue and was very friendly & patient! Now, I'm ready to sell globally thanks to Transcy!

VERDENA

Nov 13, 2024 on Shopify

I have installed the app today and started extensively testing - had to contact support as we have a lot of custom code and also I did not read the knowledge base. Alene from support support was absolutley amazing and walked me through all the steps and helped me fix all issues. I will update the review once we finish translating the entire website.

Ukrainian Proud

Nov 12, 2024 on Shopify

Top Arbeit von Giselle!!!!! Es war eine große Hilfe ohne sie hätte ich es lange nicht geschafft! Vielen Dank Giselle

Heartmade-INT

Nov 12, 2024 on Shopify

Quick and good support