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Customer reviews: Transcy: AI Language Translate

Develop by FireGroup

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,659)

Overall rating
4.6

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

MagCable

Jan 12, 2025  on Shopify

I had an issue with a sentence that had been removed in my main language but was still visible in certain other languages. I contacted customer service about this, and they helped me quickly and efficiently. The problem was resolved the same day.

iMod Watch

Jan 11, 2025  on Shopify

I have an issue with my store and Eleanor steps in right after i sent the inquiry request and all my issue was solved promptly.

Tassia

Jan 07, 2025  on Shopify

Good functions and good support. Thank you to Giselle from the support team.

Olucia

Jan 07, 2025  on Shopify

Excellent customer service

Ciléa Paris

Jan 07, 2025  on Shopify

service client très réactif qui nous a aidé à résoudre plusieurs problèmes à la fois

ORCA Retail by Pennel & Flipo

Jan 05, 2025  on Shopify

Great app

Qidi Tech Online Store

Jan 05, 2025  on Shopify

Easy to use, and the support is better and faster than other translation app, five stars

Oud Renad

Jan 04, 2025  on Shopify

Fast response from the support team.

Ami Minie

Dec 29, 2024  on Shopify

Sally helped in a very quick and efficient way when installing the app, I feel confident I would get all the help I need going forward as well. Thank you for your support! :)

Green Vitality

Dec 29, 2024  on Shopify

Werkt goed. En via de chat is de klantenservice goed bereikbaar.

Vibes of Mind

Dec 28, 2024  on Shopify

Great customer service!!

NoomCottageClay

Dec 28, 2024  on Shopify

Very easy to use. The support team replies quickly and resolves my issues efficiently.

Esamy

Dec 27, 2024  on Shopify

Anne from Support was a big help. The App layout is user-friendly and it offers several setting options. The Support team answers promptly and we could address my issues efficiently. The translation works very well also for difficult languages such as bulgarien.

SHAPERLUV

Dec 26, 2024  on Shopify

Still trying to figure out all the functions. So far, I can see that this app offers more than most other apps do. The biggest advantage is that they have a live chat. Andy from customer support helped us a lot so far.

&Liebe

Dec 25, 2024  on Shopify

I was impressed by the immediate and detailed instruction when I didn't understand something!

KneePulse

Dec 25, 2024  on Shopify

Good.

Afiana

Dec 24, 2024  on Shopify

I want to thank Eleanor and Transcy team for their help. Useful app :)

KAQTU Design

Dec 24, 2024  on Shopify

Good support and easy installation

Glampelle

Dec 23, 2024  on Shopify

Andrew answered my questions in the best possible way and explained the procedure

EastekOnlineshop

Dec 22, 2024  on Shopify

Super Support ! Vielen Dank für die schnelle Hilfe. Alles funktioniert super.

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