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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (6,023)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

nursin assistant skills

Dec 11, 2024  on Shopify

servizio assistenza sempre pronto a rispondere ad ogni dubbio ..app molto valida

Expert Drapeaux

Dec 10, 2024  on Shopify

Good app to translate your website in many languages. The support is reactive to help for customization. I recommend it.

60 Tools

Dec 10, 2024  on Shopify

Good

Delta

Dec 09, 2024  on Shopify

L’application Transcy répond parfaitement à nos besoins de traduction et de gestion multilingue sur Shopify. Nous avons particulièrement apprécié l’efficacité et la disponibilité de l’équipe support, notamment Giselle, qui a su nous accompagner avec professionnalisme et réactivité. Merci encore pour cette belle expérience et cet outil essentiel à notre boutique !

Bladi Amsterdam

Dec 09, 2024  on Shopify

Active support who spend time helping you fix issues you have on your website. Giselle helped me solve many issues.

Smile Boutique

Dec 08, 2024  on Shopify

Good translation application and special mention to Gisele who helped me a lot with all the difficulties I encountered :)

LOT.

Dec 08, 2024  on Shopify

I needed the dropdown menu to be integrated into the header of my webshop only showing the language flag. Within minutes I was helped by Polaris from support. I mentioned the look and feel and after 20 minutes it was already working in my shop. Had to give her 5 stars for the swift help she gave me.

Bluefin SUP

Dec 08, 2024  on Shopify

Great support, they solve problems quickly and efficiently. Especially Giselle.

Bladi Amsterdam

Dec 06, 2024  on Shopify

Active support who spend time helping you fix issues you have on your website

Innerfull

Dec 06, 2024  on Shopify

Giselle responded VERY fast to my ask for assistance. And she solved my small issue, very quickly to.

Sneaxx

Dec 06, 2024  on Shopify

Support is great

NeloLife

Dec 05, 2024  on Shopify

Awesome service. Ive tried lots of apps and this one is by far the best for translation.

Allcam

Dec 03, 2024  on Shopify

Great customer support

Holychew

Dec 03, 2024  on Shopify

awesome support, very helpful, great app.

BRAHINSKI

Dec 02, 2024  on Shopify

Fast and reliable

Guineapet

Nov 30, 2024  on Shopify

I keep updating the review because the customer service is so good, and Andy, Eleanor, and Andrew were always helpful. The app is easy to set up and manage. I recommend!

NuActive EU

Nov 28, 2024  on Shopify

I've been using the Transcy translation app for my Shopify store, and I must say, it’s an excellent tool for expanding into global markets. What truly sets this app apart, however, is the outstanding support team. From the moment I reached out with questions about customizing the translation button, their team was incredibly responsive and helpful. They not only addressed my queries promptly but also went above and beyond to guide me through the customization process. The result was a perfectly tailored translation button that matches my store's branding seamlessly. The app itself is intuitive and user-friendly, making it easy to manage multiple languages. With its extensive features and the added reassurance of such a dedicated support team, Transcy has been an invaluable addition to my e-commerce toolkit. Highly recommended for anyone looking to offer a truly localized shopping experience!

Eyesdreamy

Nov 27, 2024  on Shopify

Excellent

Emociones Amanda

Nov 27, 2024  on Shopify

great customer service

Klary Fashion

Nov 24, 2024  on Shopify

Serenaa did a great job guiding me through the setup. Quick communication with just a few words exchanged I was able to translate my whole store. You are missing on this one guys, if you are not using it!

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