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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (6,023)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

ABANUC

Jan 31, 2025  on Shopify

Transcy ha sido clave en la internacionalización de la tienda. Su sistema integrado con GPT es una mejora increíble para tener traducciones rápidas y ágiles de máxima calidad.

Alpaca Global Store

Jan 30, 2025  on Shopify

COG Store

Jan 28, 2025  on Shopify

Alene was very patient and helpful. Thanks a lot !

Labb24

Jan 26, 2025  on Shopify

Great app and quick customer support

SwedishBalance

Jan 23, 2025  on Shopify

Amazing translation app! Using it daily for our e-commerce and it saves us tons of time. Support team is excellent - they respond quickly and always find solutions to any issues. Particularly impressed with how well it handles third party applications. Good job!

Mark & Matt

Jan 21, 2025  on Shopify

A big thank you to Andy and the entire Transcy team! I encountered a very important issue that needed immediate attention, and this app, combined with their exceptional support, helped me resolve everything on the same day. Their quick response, professionalism, and dedication truly exceeded my expectations. I’m incredibly grateful for their assistance and would highly recommend their services to anyone in need.

H Parfums

Jan 16, 2025  on Shopify

I had great service and it was very fast an efficient. Thank you

India Bazaar Online Indian Grocery Store

Jan 16, 2025  on Shopify

Polaris helped me out with setting polish translation thanks a lot

Nanoteqa

Jan 16, 2025  on Shopify

great communication. problem sort it

UPGRADEMYCAR

Jan 15, 2025  on Shopify

The team around Sally and Andy were able to help me with my question quickly and professionally. Thank you very much.

Misako

Jan 14, 2025  on Shopify

ENGWE IT

Jan 14, 2025  on Shopify

CATOPIA

Jan 12, 2025  on Shopify

The app is very great and the customer service is awesome. Thank you to POLARIS for the avaibality and skills. She has fixed my issue within minutes. Thank you again :)

Keryl

Jan 12, 2025  on Shopify

Polaris from customer support was very helpful

MagCable

Jan 12, 2025  on Shopify

I had an issue with a sentence that had been removed in my main language but was still visible in certain other languages. I contacted customer service about this, and they helped me quickly and efficiently. The problem was resolved the same day.

iMod Watch

Jan 11, 2025  on Shopify

I have an issue with my store and Eleanor steps in right after i sent the inquiry request and all my issue was solved promptly.

Tassia

Jan 07, 2025  on Shopify

Good functions and good support. Thank you to Giselle from the support team.

Olucia

Jan 07, 2025  on Shopify

Excellent customer service

Ciléa Paris

Jan 07, 2025  on Shopify

service client très réactif qui nous a aidé à résoudre plusieurs problèmes à la fois

ORCA Retail by Pennel & Flipo

Jan 05, 2025  on Shopify

Great app

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