Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,659)

Overall rating

4.6

5

389
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

CarFlare

Mar 11, 2025 on Shopify

Guter Kundensupport, Beste App für Übersetzungen.

Falkengrad

Mar 11, 2025 on Shopify

the support is very fast and always ver kind. They are always there to solve all problems and Andy is a really good support member!

Charlotte's Choice Horse & Hound - Montalegria AG

Mar 07, 2025 on Shopify

Eleanor is a great agent, she helped me do all the translations. Great thumbs up!

Falkengrad

Mar 07, 2025 on Shopify

The support is really good and helpful! Alene is great!

Evi Rose

Mar 06, 2025 on Shopify

Great help, great app. If you ask something team is helping you directly! Special thanks to Giselle! Provided outstanding customer support. Also was extremely helpful, patient, and quick to resolve my issue.

Crinklz

Mar 05, 2025 on Shopify

Translating the store is a real chore and Shopify does not support all required translations. That is why we decided to give Transcy a try. So far, it has worked really well although it is not always intuitive to operate. The support is really good though so that problem is mitigated by the professional assistance one can get.

frischluft

Mar 05, 2025 on Shopify

Good support, managed to fix all the issues we had.

Sudrise

Mar 04, 2025 on Shopify

Al momento tutto ok, personale qualificato e disponibile. Modifiche fatte velocemente e personalizzate.

daliaphotoprops

Mar 03, 2025 on Shopify

people working in this application are very helpful and know their job! I recommend this application!

AI Assistant Store

Feb 25, 2025 on Shopify

Great app

JOY NATURALS

Feb 24, 2025 on Shopify

Thank you very much, a wonderful app and great support, everything went very quickly and easily.

Mybemi

Feb 24, 2025 on Shopify

RAYAN Shop

Feb 20, 2025 on Shopify

Good Support

Cycleranch

Feb 20, 2025 on Shopify

Eleanor was very helpful and the app is working really well for us!

TrapSaver™ - Forebygging av Utstyrstap

Feb 20, 2025 on Shopify

What great support! I had an issue with currency conversion and reached out to Trancy. They fixed it in less than 24 hours, even though the problem was related to the theme and not Trancy.

Freewell Gear

Feb 17, 2025 on Shopify

I found Transcy to be super helpful, especially when I reached out to their chat support, they were quick and really knew their stuff!

Zelthy Nutrition

Feb 15, 2025 on Shopify

5 Star Support Team. James was amazing correcting the bugs i've found!

The Exam Pros

Feb 14, 2025 on Shopify

I’ve received support a few times, but the assistance Polaris provided while setting up Transcy on our website truly stood out. She guided us through the entire process step-by-step, explaining everything clearly and making sure we understood each part. Her professionalism, patience, and attention to detail were exceptional. It was a fantastic experience, and I truly appreciate her dedication and support!

Betonstunter

Feb 13, 2025 on Shopify

Great app and great support!

Pazlo

Feb 11, 2025 on Shopify

Thank you Andrew for your help and support today. I really appreciate your patience and efforts to solve my problem. Your professionalism and responsiveness make all the difference! Great application, great job!