Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,659)

Overall rating

4.6

5

389
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

The Blackened Teeth Ltd

May 01, 2025 on Shopify

Great app and great support fully customising to meet the needs of our website.

arcanis-gallery

Apr 30, 2025 on Shopify

Eleanor helped me a lot. I tested 4 applications. This is the only one that really translates all the widgets. You should take it without hesitation.

Lanxi Canada

Apr 23, 2025 on Shopify

Maison Baum

Apr 23, 2025 on Shopify

Twopoint

Apr 21, 2025 on Shopify

Transcy is by far one of the best translation apps I've used on Shopify. The translations are accurate and professional, and the interface is very intuitive. What really stood out to me was the amazing support — quick, friendly, and incredibly helpful. I had a few questions, and the support agent Giselle guided me through everything patiently and clearly. Highly recommended if you're looking to sell internationally and want to offer a seamless multilingual experience to your customers. 10/10!

I Sew Need It Crafts

Apr 20, 2025 on Shopify

CABLETIME

Apr 14, 2025 on Shopify

good support

Twopoint

Apr 08, 2025 on Shopify

Chick&Go

Apr 02, 2025 on Shopify

Eleanor has been a big help with answering and fixing any inquiry i have had so far with them. App itself is full of handy features & has been powerful for our business to reach other countries in the EU. Love and recommend it!

Chuzhao Camera

Mar 31, 2025 on Shopify

Still getting used to using this app but the support team really helped fixing issues. I am looking forward to using this app to scale my business to other countries. Thank you Andy for the fast and helpful service!

Louvera

Mar 28, 2025 on Shopify

Great app`!

Beanie and Clyde

Mar 25, 2025 on Shopify

I needed help configuring the application, and the customer service was really fast and helpful.

Diamoray

Mar 21, 2025 on Shopify

Yes

Petzii

Mar 18, 2025 on Shopify

I got help immidiately when trying to embed the app to correct spot! Also all my questions were answered quick by the team! Super happy and great experience!

Vividify

Mar 17, 2025 on Shopify

Sally and Eleanor were very helpful in implementing Transcy into our system! Fast response and happy with the app.

LeBrew

Mar 16, 2025 on Shopify

good

FREESKY eBike EU

Mar 16, 2025 on Shopify

The customer service team is exceptional!

Padel Par4

Mar 13, 2025 on Shopify

Très bonne app, intuitive et support réactif

DEVA LOVES

Mar 13, 2025 on Shopify

Just started with the app. I was looking for a good translation app for my Shopify store since the free Translate & Adapt app has a limit for 2 languages. I needed a translation app which is affordable, good and fast customer service, minimum of 3-5 languages, easy to intall and work with, and most important, unlimited translated words. After looking into all kinds of apps, compatible with shopify. I started with Weglot. But although they were kind, the response time was slow, only between 9am-6pm, and only by email. Moreover, within a few hours I reached the wordlimit, forcing me to upgrade to a more than twice as expensive plan. Next in line was Transcy, and I am happy to go for this one. Easy to install. Let's you customize the switcher and most important, translated words are unlimited!! An automated cs gives very fast and extended information. But when you need help of an actual support agent, this is done by chat which works better and faster than email. Shawn helped me out very quickly and all is working great now. Thank you Shawn! So, hopefully Transcy will keep me happy over time :-)

AI Assistant Store

Mar 13, 2025 on Shopify

Great app and great support