Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,592)

Overall rating

4.6

5

421
4

22
3

4
2

6
1

44

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

TDANCE

Aug 07, 2025 on Shopify

Ballet

Aug 07, 2025 on Shopify

VAVALASH

Aug 06, 2025 on Shopify

Teresa was very patient in helping me solve the problem, and this plugin is very useful.

NIIMBOT

Aug 04, 2025 on Shopify

Good app, great support, we have been using Transcy for 2 years, very helpful tool, we highly recommend it.

Tobacco Lifestyle, Lucky Time Enterprises Limited

Aug 03, 2025 on Shopify

The Transcy app has delivered outstanding translations to our website. The automated translations combined with a specific glossary create a solid translation for trade specific terms. For several issues their support team is always quick to resolve. The translation app is highly recommended for websites requiring multiple languages. Tobaccolifestyle.com

MultiBall

Aug 01, 2025 on Shopify

Help was provided and the problem is solved. Thank you Raymond!

Swedish Collagen

Jul 31, 2025 on Shopify

Anna and team are super empathic and fast resolving issues. The app is very good too. Anytime that I need, they're there to help.

Miami Express Store

Jul 31, 2025 on Shopify

Teresa foi excelente no atendimento

Emaldo

Jul 29, 2025 on Shopify

Pet's Heaven

Jul 28, 2025 on Shopify

We've been using Transcy for our multilingual Shopify store and are really happy with its features and performance. It’s user-friendly, works smoothly, and makes localization easy and efficient. The support team is very responsive and professional — they quickly helped us resolve a few technical issues and answered all our questions in detail. Highly recommended for anyone looking to expand their store into multiple languages!

DECONE

Jul 24, 2025 on Shopify

Excellent app and support. Also, very patient with me to help me solve the problem, which was great.

Jill Paris

Jul 24, 2025 on Shopify

The support service is very efficient ! Ive talked with Theresa and she helped me to fix my problem !

Montciara

Jul 15, 2025 on Shopify

Good costumor support app work really fine im happy

Two Wheels Empire

Jul 15, 2025 on Shopify

Great Customer Support, solved all issues with custom coding specific for my theme!

Kidzify

Jul 14, 2025 on Shopify

awesome customer service

evoly ue

Jun 27, 2025 on Shopify

i just want to say tahnks for raymond, he helped me to fixed my problem with image translation

NAURANCE

Jun 27, 2025 on Shopify

Thank you to Mary for your help !

washo.ch

Jun 25, 2025 on Shopify

great support and quick help. I really recommend using the app.

DEFIANT GROUP

Jun 20, 2025 on Shopify

Teresa is great! She helped me hard code my switcher in no time. Wonderful service!

RÉVVI

Jun 19, 2025 on Shopify