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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (6,023)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

BB Store

Jan 31, 2024  on Shopify

Had a technical error that required some help from their team and not only were they right on it, but they even helped remove some old code from the theme that was causing the app to malfunction. After Cris and the tech team got on it, it was fixed in a matter of hours! The team is super kind and helpful and I was glad they extended help beyond the functionality of the app to get it to perform the way I wanted. Thanks so much, Transcy! We will continue to use you across multiple of our Shopify stores :)

和李力聊比特币

Jan 19, 2024  on Shopify

Great. The support service is great. When I have set multiple attributes for "Payment Cycle" ("Monthly" and "Annual - Save 17%") on both "Earn 1x Gold Membership" and "Earn 1x Platinum Membership" products, but on these two product pages. Click on the multiple attribute button "Year - Save 17%" and select "Selling" in the address bar. The plan ID and variant ID have not changed, resulting in no changes in member options and prices. Bo has repaired this problem on next day. The support service is fast and good.

Well Care Botanicals

Jan 05, 2024  on Shopify

I had a configuration issue with the switcher not showing on the site. Went on chat and chatted with BO. Problem was resolved quickly, and everything is working great now!

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