Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,653)

Overall rating

4.6

5

390
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Flair Diffusers

Apr 22, 2024 on Shopify

Went from t-lab to transcy, Fast support and easy installation

The Tea Centre of Stockholm

Apr 19, 2024 on Shopify

A bit of complex structure to do everything alone, but the support is great. Just now received a lot of help from Giselle who solved all my issues!

Koala

Apr 15, 2024 on Shopify

amazing support! very usfull app :) recommended

My Store

Apr 15, 2024 on Shopify

Very good support from Eleanor. Thank you ! You helped me a lot.

HomDecor.it

Apr 15, 2024 on Shopify

The app is amazing and the customer support also, they provide me with custom made position and design of the widgets in order to provide the best and professional good-looking website translators. Amazing guys, keep up!

RETREAT

Apr 15, 2024 on Shopify

Works well, hands-on service too.

BIRD CLUB

Apr 12, 2024 on Shopify

Customer support is so helpful. They make reaching out easy and efficient.

MyBunnyLight

Apr 11, 2024 on Shopify

Super responsive, polite and helpful!

Mood Flag

Apr 11, 2024 on Shopify

Amy was great. She was patient with me, replied to my stupid questions and gave me the feeling that she is a great reliable supportive Person Give her a Salary increase

Philosophy Blues Original

Apr 10, 2024 on Shopify

Soulove design

Apr 10, 2024 on Shopify

Servizio clienti eccezionale, rispondono immediatamente ad ogni mia richiesta aiutandomi. Consigliata come app. Funziona perfettamente ed è molto rapida

Lebrine

Apr 08, 2024 on Shopify

extremely helpful, especially a guy with a name Cris, solved issue which I was trying to solve by myself for 4 hours

Pawtion

Apr 07, 2024 on Shopify

We just started using Transcy, but so far the support from the team has been outstanding. Special shout-out to Fanny who resolved a Selector Embed query in record-time on a Sunday afternoon! Crazy fast & helpful support. 5*

Mount Putuo

Apr 07, 2024 on Shopify

Your support team demonstrates active communication skills to accurately grasp customer concerns, leading to efficient resolution of issues.

NIZHONI.ES

Apr 06, 2024 on Shopify

Great app, great support!

Dutch Tufting

Apr 05, 2024 on Shopify

Geweldige vertalings app voor Shopify. Geweldig geholpen door de support (Clara) en ik ben nu met mijn webshop helemaal gereed om uit te breiden binnen Europa.

ONESPORT

Apr 04, 2024 on Shopify

good！！！！！！！！！

YNSPO

Apr 03, 2024 on Shopify

When I first started using the app I had two or three questions and turned to support. The experience was fantastic. Giselle resolved all situations in a friendly way and from then on I started using the App without any further difficulties. So far I can conclude that it is the best translation app I have ever tried.

Shop iTech™

Apr 03, 2024 on Shopify

I had a problem with my store. My store was constantly Refreshing but it's solved now . Eleanor was great. She was able to handle my problem very quickly. She answered me very quickly. Nothing to say, incredible quality of service thank you Again Eleanor !

ROMADOMA

Apr 02, 2024 on Shopify

Excellent support