Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (6,023)

Overall rating

4.8

5

363
4

15
3

3
2

3
1

33

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

NFINITY SENSE

Jun 02, 2024 on Shopify

Lavivé EU

May 29, 2024 on Shopify

they helped me so much with my problems the best app ever! Thank you Cris you reeally helped me out

Adventify

May 29, 2024 on Shopify

Really nice app with a great team behind, they helped me to solve an issue with my store and that was quickly done

Chateau Beauportail

May 27, 2024 on Shopify

Customer service is top notch. If we have an issue we can count on them to reply within minutes on their live chat. Very friendly and would recommend this app to everyone. Thank you for your support. Cris and the team have been very helpful!

Marvin's

May 21, 2024 on Shopify

Good app, does what it needs to do. Good customer service.

Madavi.lt

Apr 25, 2024 on Shopify

Bo made amazing job to onboard me!

VistaVogue

Apr 25, 2024 on Shopify

top support und top app!

VICINITY

Apr 25, 2024 on Shopify

Fast integration, very good Support. People from other Countrys get redirected to their language and currency. Will boost the Game! Can recommend

SanoVit

Apr 24, 2024 on Shopify

10/10 Would recommend any of their apps, their support team is amazing if you every need any assistance.

ALTERhubs

Apr 24, 2024 on Shopify

best support with quick responses!! Giselle and Amy are the best!!

3ddruckboss

Apr 24, 2024 on Shopify

Great Costumerservice. Needed some Coding for the Switcher. Delivers fast a solution. Thank you

Rivage

Apr 23, 2024 on Shopify

Their customer service is superb. The team is super helpful and any questions we had when implementing and styling the app they helped us with. Could highly recommend!

Zyvale

Apr 22, 2024 on Shopify

Thank you Bo for the great support !

Flair Diffusers

Apr 22, 2024 on Shopify

Went from t-lab to transcy, Fast support and easy installation

The Tea Centre of Stockholm

Apr 19, 2024 on Shopify

A bit of complex structure to do everything alone, but the support is great. Just now received a lot of help from Giselle who solved all my issues!

Koala

Apr 15, 2024 on Shopify

amazing support! very usfull app :) recommended

My Store

Apr 15, 2024 on Shopify

Very good support from Eleanor. Thank you ! You helped me a lot.

HomDecor.it

Apr 15, 2024 on Shopify

The app is amazing and the customer support also, they provide me with custom made position and design of the widgets in order to provide the best and professional good-looking website translators. Amazing guys, keep up!

RETREAT

Apr 15, 2024 on Shopify

Works well, hands-on service too.

BIRD CLUB

Apr 12, 2024 on Shopify

Customer support is so helpful. They make reaching out easy and efficient.