Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (6,023)

Overall rating

4.8

5

363
4

15
3

3
2

3
1

33

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

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Jul 17, 2024 on Shopify

Andy is the best, very patient and really want to help when you need assistance.

GT World of Beauty International

Jul 17, 2024 on Shopify

customer support is top notch if you have an issue they will do whatever they could to solve it to you

Raapluss

Jul 16, 2024 on Shopify

This app is excellent, offering both language and currency exchange functionalities at a reasonable price. The first-class technical support is impressive. Thank you, Polaris, for the quick and efficient assistance!

Jovikids

Jul 15, 2024 on Shopify

good

Haya Oil

Jul 14, 2024 on Shopify

Good customer service

Istar Dental Supply

Jul 14, 2024 on Shopify

Very detailed answer, thanks!

Ethora Project

Jul 11, 2024 on Shopify

great customer service from cris

Oriana

Jul 11, 2024 on Shopify

I had a great experience with Polaris, very helpful and efficient. it seems like everything work perfectly. so Thank you.

Mein Autolicht

Jul 10, 2024 on Shopify

OUTSTANDING SUPPORT FROM GISELLE

BlendBuddy

Jul 10, 2024 on Shopify

The Best

YO Life

Jul 10, 2024 on Shopify

very good

Sesto Fasteners

Jul 09, 2024 on Shopify

Great useable app, lots of functionality to edit the widget from a design standpoint. Would be great to have more options regarding where to place the widget on the screen. For mobile it would be good to have it at the bottom right of the screen.

Leatherwood Bespoke Rosin - Japan

Jul 09, 2024 on Shopify

I had a minor issue with Shopify product variants not displaying after switching the language, using the Transcy app. The support team were easily available through live chat, responded to me within minutes, and had the issue resolved shortly after. Fantastic level of support, I am very happy with our decision to use Transcy for our Japanese online store.

Goldunion UK

Jul 07, 2024 on Shopify

Great customer support and great app ! I definitely recommend

BottleCloths

Jul 06, 2024 on Shopify

Great customer service. Giselle helped us straight away and also assisted with some customisation. Transcy need to give this girl a pay rise!

Oriana

Jul 05, 2024 on Shopify

I had a great experience with Cris he was very helpful and efficient, I had a few issues with the app function but him and his team was quick at resolving them all! recommend

Cosmo 8

Jul 04, 2024 on Shopify

Super quick response to email, and excellent service, issue resolved by Eleanor within 5 minutes and follow up by Alene. Both are very helpful. Thank you.

Autonlaturit.com

Jul 04, 2024 on Shopify

Good app, great customer service!

Bella Vitella

Jul 03, 2024 on Shopify

Good service and great support! Gotten fast help multiple times.

LizziePets

Jul 02, 2024 on Shopify

très bon service reçu vraiment je suis satisfait , thank's joliann