Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,653)

Overall rating

4.6

5

390
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

NordHalla

Aug 08, 2024 on Shopify

GapCharger

Aug 06, 2024 on Shopify

Very good customer service

Black Series Nutrition

Aug 06, 2024 on Shopify

ALENE WAS AWSOME!

Istar Dental Supply

Aug 04, 2024 on Shopify

Very quick to answer and solved my problem very quickly! Great service!

Artisan Ceramica

Jul 31, 2024 on Shopify

The interface and UX can be a bit daunting at first but the results are solid and the support is exceptional, always available, quick to respond and go above and beyond to solve issues, even when dealing with custom code.

Colla Skin

Jul 31, 2024 on Shopify

I started with the after trying 3 other translate apps. This one is the best. The support is ideal they will fix what ever issue you have within minutes. Very happy with the support.

www.glede.shop

Jul 31, 2024 on Shopify

Ohhhh Amy , Amy , Amy !!!! This is ABSOLUTELY unbeatable service , that i was lucky to get today. We spend more than few hour's to fix everything together with a Amy DEV - TEAM ( They are amazing also ))) ) and everything was done PERFECTLY !!!! Thank you one more time ONLY positive vibes !!!! All the best !!!

Om Home & Garden

Jul 30, 2024 on Shopify

easy to use, many functions, helps us a lot to manage our three languages

A Dot Crafts

Jul 29, 2024 on Shopify

Excellent Support from Giselle! Had a glitch with the translation app, and Giselle was fantastic in resolving it quickly. Really impressed with the prompt and efficient service!

Biomed Sito ufficiale - Acquista i tuoi colloidali Online

Jul 29, 2024 on Shopify

App eccezionale e supporto rapidissimo! Estremamente consigliato.

BOOBOXER

Jul 29, 2024 on Shopify

I've been having problems with the Market translation for a few days now. No one from Shopify support can help me. After 6 days of the translation headache, I decided to install Transcy get help with their support. And guess what???? In just 5 minutes every single translation problem on my end is fixed! The support is super awesome. Very attentive and explained everything to me. They walk me through every process. Big thanks to Alene!

Zauber Lingerie

Jul 28, 2024 on Shopify

Yes, the application has some issues, but support agents are the best and they can solve any issue in minutes. 5 stars!

Tienda Livre

Jul 26, 2024 on Shopify

Excellent support! I highly recommend the app, one of the best I've ever used!

Souq Al Arabi

Jul 26, 2024 on Shopify

Great app

MessedbyDress

Jul 25, 2024 on Shopify

Excellent quick support, quickly fixed issue.

OZI. AMSTERDAM

Jul 24, 2024 on Shopify

Just amazing customer support, awesome experience, Someone named Giselle is helping for more than an hour, and explaing every question I got with care. I had so much questions, and It feels like she is so patient and filled with love. Thank you

Evercrest

Jul 23, 2024 on Shopify

Excellent customer support

PROVITA NUTRITION & HEALTH

Jul 23, 2024 on Shopify

It has been great. Some bugs and issues but I think that has to do more with our outdated theme and the support staff like Anne are super fast and helpful with their responses

HappyFeets

Jul 23, 2024 on Shopify

Great app, one of the few that can translate third party apps like Vitals to make sure the reviews can be read in sevewral different markets. The support is great, feels like theres always someone there to support you. A big thanks to Cris for his patience and help :)

sodigear.com

Jul 23, 2024 on Shopify

Very professional after-sales service, and the response speed is also very fast. 100% adapted to our website. Recommended!