Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,653)

Overall rating

4.6

5

390
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Mobellia

Aug 20, 2024 on Shopify

Tesoros Del Sol - Fine Foods and Beverages

Aug 19, 2024 on Shopify

Thanks to the customer service! Eleanor especially!

Limpiezas Miranda Mallorca

Aug 19, 2024 on Shopify

Son muy amables, y me han ayudado con un problema visual de la pagina. han sido muy resolutivos y rápidos.

PARADUXE

Aug 18, 2024 on Shopify

Great support

MYBEAUTYSKIN

Aug 16, 2024 on Shopify

Big Agnes Canada

Aug 15, 2024 on Shopify

Easy to use, yet complex enough to handle the needs of an established midsize brand. Support is over the top helpful, many things we had thought we would need developer help for were resolved via a simple chat with Giselle and the other helpful reps. Only about a month in, but loving it so far!

CALI CLO UK

Aug 15, 2024 on Shopify

I've had a few issues with this app translaing but it is still the best translation app on shopify. Every issue I've had the support fixed it within 20 minutes, A special thank you to Giselle who has been an amazing assistance every time!

LACONICUM

Aug 15, 2024 on Shopify

Great support!!

Unique Nails

Aug 14, 2024 on Shopify

I used this app in my old store and using it in my current store, probably the best multi language and currency app. Their support is also really good and fast reply.

Chronos Manufaktur

Aug 14, 2024 on Shopify

Die App macht Ihren Job auf den von uns getesteten Sprachebenen (DE/EN/AR/ZH/ES/FR) zu 98% sehr gut. Die letzten 2% sind dann korrekturen in der logik und den Bildmaterialien. Hierfür steht einem jedoch auch ein sehr kompetenter Support zur Seite, wenn man mal wieder nicht weiß wo genau das Problem liegt. Danke an Serenaa, Teresa, Amy, Anne, Eleanor und Duke! Sehr zu empfehlen!

Sensory Decisions

Aug 14, 2024 on Shopify

Seems to work very well. Had one problem with decimal places on currency conversions, was sorted very quickly with a help request.

Alifines

Aug 14, 2024 on Shopify

客服太给力了

Ostuklikk

Aug 14, 2024 on Shopify

Fast and reliable customer service. All concerns will be resolved immediately, I definitely recommend

Blithetic Enterprises LLC

Aug 13, 2024 on Shopify

Great customer service and fast response! Highly recommended to merchant sell to the international markets!

Mag Your Life

Aug 12, 2024 on Shopify

Cris their online support walked me through some difficult spots for me as this is my first Shopify store. Thanks 5/5

CANVAS HiFi

Aug 12, 2024 on Shopify

Superb support, always ready to assist you. I had some issues regarding placements of the switcher, but they understood the task quickly and helped me without hesitation.

UtiliShop

Aug 11, 2024 on Shopify

Amazing support, I've been accompanied by Joliann and Cris and they was very careful.

OlyLife

Aug 11, 2024 on Shopify

Giselle was amazing and worked at lightning speed!

soulisfree

Aug 11, 2024 on Shopify

good！！！！

Lola Rose

Aug 11, 2024 on Shopify

Very fast response, great