"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.
Key Strengths
Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.
Common Concerns
Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.
Final Thoughts
"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.
Souq Al Arabi
Jul 26, 2024
on
Shopify
Great app
MessedbyDress
Jul 25, 2024
on
Shopify
Excellent quick support, quickly fixed issue.
OZI. AMSTERDAM
Jul 24, 2024
on
Shopify
Just amazing customer support, awesome experience, Someone named Giselle is helping for more than an hour, and explaing every question I got with care. I had so much questions, and It feels like she is so patient and filled with love. Thank you
Evercrest
Jul 23, 2024
on
Shopify
Excellent customer support
PROVITA NUTRITION & HEALTH
Jul 23, 2024
on
Shopify
It has been great. Some bugs and issues but I think that has to do more with our outdated theme and the support staff like Anne are super fast and helpful with their responses
HappyFeets
Jul 23, 2024
on
Shopify
Great app, one of the few that can translate third party apps like Vitals to make sure the reviews can be read in sevewral different markets. The support is great, feels like theres always someone there to support you. A big thanks to Cris for his patience and help :)
sodigear.com
Jul 23, 2024
on
Shopify
Very professional after-sales service, and the response speed is also very fast. 100% adapted to our website. Recommended!
PureTallow
Jul 22, 2024
on
Shopify
So good! I've tried Weglot and other apps and this one is my favourite. Works really well with my store.
And their support is world class!! A shoutout to Giselle in the support team who is always there and helping
The Monroe Institute
Jul 22, 2024
on
Shopify
It took us a while to get everything related to translating a complex custom theme into 10 languages organized and live, but the Transcy team was incredibly responsive and helpful at every step of the way. With the combination of real time translation but the ability to manually translate almost everything, it has worked out to be a perfect solution for our organization.
InnovTech
Jul 21, 2024
on
Shopify
Perfect support, perfect application, everything works and all requests are carried out with the greatest desire, very satisfied, I very highly recommend Transcy!
:) :) :) And a very big thank you to Anna!
Cali-clothing.com
Jul 21, 2024
on
Shopify
Andy was incredibly helpful onboarding me to the app. He assisted me with everything
SmarterLife Center
Jul 20, 2024
on
Shopify
I really liked your service, I had the opportunity to talk to Johnson and she treated me very well and even solved my problem
Benjis seeds
Jul 17, 2024
on
Shopify
Ein super Support und eine App die zum Großteil einfach zu bedienen ist.
Der freundliche und immer verfügbare Support hat mir geholfen alte Fehler aus meinem Theme zu beheben, so das ich jetzt wieder übersetzen kann. Super arbeit!
Die App ist sehr übersichtlich aufgebaut und lässt sich gut bedienen, doch würde ich mir wünschen das ich jede Seite oder Section einzeln mit dem jeweiligen gesamten Inhalt aufrufen kann, um sie zu übersetzen. Momentan muss ich in die Suchleiste jeden Begriff eingeben um sie übersetzen zu können.
Mit dieser Verbesserung steigt nochmal die Übersichtlichkeit.
Equalité
Jul 17, 2024
on
Shopify
The support was really fast and good, I have been helped efficient by Eleanor.
Andy is the best, very patient and really want to help when you need assistance.
GT World of Beauty International
Jul 17, 2024
on
Shopify
customer support is top notch if you have an issue they will do whatever they could to solve it to you
Raapluss
Jul 16, 2024
on
Shopify
This app is excellent, offering both language and currency exchange functionalities at a reasonable price. The first-class technical support is impressive. Thank you, Polaris, for the quick and efficient assistance!