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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (5,954)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Souq Al Arabi

Jul 26, 2024  on Shopify

Great app

MessedbyDress

Jul 25, 2024  on Shopify

Excellent quick support, quickly fixed issue.

OZI. AMSTERDAM

Jul 24, 2024  on Shopify

Just amazing customer support, awesome experience, Someone named Giselle is helping for more than an hour, and explaing every question I got with care. I had so much questions, and It feels like she is so patient and filled with love. Thank you

Evercrest

Jul 23, 2024  on Shopify

Excellent customer support

PROVITA NUTRITION & HEALTH

Jul 23, 2024  on Shopify

It has been great. Some bugs and issues but I think that has to do more with our outdated theme and the support staff like Anne are super fast and helpful with their responses

HappyFeets

Jul 23, 2024  on Shopify

Great app, one of the few that can translate third party apps like Vitals to make sure the reviews can be read in sevewral different markets. The support is great, feels like theres always someone there to support you. A big thanks to Cris for his patience and help :)

sodigear.com

Jul 23, 2024  on Shopify

Very professional after-sales service, and the response speed is also very fast. 100% adapted to our website. Recommended!

PureTallow

Jul 22, 2024  on Shopify

So good! I've tried Weglot and other apps and this one is my favourite. Works really well with my store. And their support is world class!! A shoutout to Giselle in the support team who is always there and helping

The Monroe Institute

Jul 22, 2024  on Shopify

It took us a while to get everything related to translating a complex custom theme into 10 languages organized and live, but the Transcy team was incredibly responsive and helpful at every step of the way. With the combination of real time translation but the ability to manually translate almost everything, it has worked out to be a perfect solution for our organization.

InnovTech

Jul 21, 2024  on Shopify

Perfect support, perfect application, everything works and all requests are carried out with the greatest desire, very satisfied, I very highly recommend Transcy! :) :) :) And a very big thank you to Anna!

Cali-clothing.com

Jul 21, 2024  on Shopify

Andy was incredibly helpful onboarding me to the app. He assisted me with everything

SmarterLife Center

Jul 20, 2024  on Shopify

I really liked your service, I had the opportunity to talk to Johnson and she treated me very well and even solved my problem

Benjis seeds

Jul 17, 2024  on Shopify

Ein super Support und eine App die zum Großteil einfach zu bedienen ist. Der freundliche und immer verfügbare Support hat mir geholfen alte Fehler aus meinem Theme zu beheben, so das ich jetzt wieder übersetzen kann. Super arbeit! Die App ist sehr übersichtlich aufgebaut und lässt sich gut bedienen, doch würde ich mir wünschen das ich jede Seite oder Section einzeln mit dem jeweiligen gesamten Inhalt aufrufen kann, um sie zu übersetzen. Momentan muss ich in die Suchleiste jeden Begriff eingeben um sie übersetzen zu können. Mit dieser Verbesserung steigt nochmal die Übersichtlichkeit.

Equalité

Jul 17, 2024  on Shopify

The support was really fast and good, I have been helped efficient by Eleanor.

iconic©

Jul 17, 2024  on Shopify

Andy is the best, very patient and really want to help when you need assistance.

GT World of Beauty International

Jul 17, 2024  on Shopify

customer support is top notch if you have an issue they will do whatever they could to solve it to you

Raapluss

Jul 16, 2024  on Shopify

This app is excellent, offering both language and currency exchange functionalities at a reasonable price. The first-class technical support is impressive. Thank you, Polaris, for the quick and efficient assistance!

Jovikids

Jul 15, 2024  on Shopify

good

Haya Oil

Jul 14, 2024  on Shopify

Good customer service

Istar Dental Supply

Jul 14, 2024  on Shopify

Very detailed answer, thanks!

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