Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (6,023)

Overall rating

4.8

5

363
4

15
3

3
2

3
1

33

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

JoyToyBox

Aug 26, 2024 on Shopify

Very good application, customer service response is very timely

GYM NUDGE Onlineshop

Aug 25, 2024 on Shopify

Großartiger Support. Die App ist zu empfehlen. Besonders Chris macht einen tollen Support.

GF Pet Official Online Store

Aug 25, 2024 on Shopify

Great support, very helpful

Mindabolics

Aug 25, 2024 on Shopify

really good support everything quick and fixed. thanks to polaris :)

Atelier de la housse

Aug 25, 2024 on Shopify

Perfect, Johnson helps me a lot and fixed everything perfectly

Arteflame Outdoor Grills

Aug 25, 2024 on Shopify

Cris did a great job!!!!! Quick help when we need it most.

même.

Aug 24, 2024 on Shopify

Definitely recommend this app! We decided to try the Premium Free Trial to get a feel for what the app is capable of, and we're impressed. We'll be moving to paid subscription without a doubt. Currently we're translating 5-6 different languages at the moment, incorporating the use of OpenAi & DeepL which have done a fantastic job. There were some small technical issues with the site that took place during the translation process but support was FAST to help, and Giselle had our site back to normal within 30 minutes. Thank you! If you're looking to expand into new markets, this app is the real deal.

HEVILUXY

Aug 23, 2024 on Shopify

Instafreshener

Aug 22, 2024 on Shopify

Checked out this app because of the limitations of the Shopify App and because of special coding on our site, I needed the tech team to help me get everything installed where I wanted it. Communication is 100% and willingness to make sure everything is good before they get off the line is unmatched. Highly recommended!

PKWallArt

Aug 22, 2024 on Shopify

Very good support service!

Kawaii Side

Aug 21, 2024 on Shopify

ótimo aplicativo e suporte muito prestativo.

Fishing Tucunare Shop

Aug 20, 2024 on Shopify

I was well attended to, 10000! thank you for your time and attention

Nakreslit

Aug 20, 2024 on Shopify

Great app for international business that uses third party apps, this app can translate them. Fast helpful live chat customer support.

Mobellia

Aug 20, 2024 on Shopify

Tesoros Del Sol - Fine Foods and Beverages

Aug 19, 2024 on Shopify

Thanks to the customer service! Eleanor especially!

Limpiezas Miranda Mallorca

Aug 19, 2024 on Shopify

Son muy amables, y me han ayudado con un problema visual de la pagina. han sido muy resolutivos y rápidos.

PARADUXE

Aug 18, 2024 on Shopify

Great support

MYBEAUTYSKIN

Aug 16, 2024 on Shopify

Big Agnes Canada

Aug 15, 2024 on Shopify

Easy to use, yet complex enough to handle the needs of an established midsize brand. Support is over the top helpful, many things we had thought we would need developer help for were resolved via a simple chat with Giselle and the other helpful reps. Only about a month in, but loving it so far!

CALI CLO UK

Aug 15, 2024 on Shopify

I've had a few issues with this app translaing but it is still the best translation app on shopify. Every issue I've had the support fixed it within 20 minutes, A special thank you to Giselle who has been an amazing assistance every time!