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Customer reviews: Transcy: AI Language Translate

Develop by FireGroup

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,653)

Overall rating
4.6

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

PinkyPillow

Sep 13, 2024  on Shopify

I recently reached out to Alene from the Transcy app for assistance with troubleshooting, and I couldn’t be happier with the service she provided! She was incredibly helpful, responsive, and resolved my issues quickly. I truly appreciate her support and recommend her services to anyone needing assistance. Thank you, Alene!

baisihairfr

Sep 12, 2024  on Shopify

vogz121

Sep 12, 2024  on Shopify

Great support team! One thing it happened twice I doubt it is a coincidence. One of the support members left because his/her shift ended and transferred me to another support member. Other than that fast and professional support!

Castle Arts

Sep 10, 2024  on Shopify

Transcy has surpassed expectations, and the support is instant and always helpful with solutions and tips.

Camacol

Sep 09, 2024  on Shopify

Really good app, good customer service too

AdultSexyShop

Sep 08, 2024  on Shopify

really great customer support :)

Lavandae

Sep 06, 2024  on Shopify

Good working system, Fast support in case anything happens!

Silkonite

Sep 05, 2024  on Shopify

great!!! love Giselle

Hijabella

Sep 04, 2024  on Shopify

Exceptional Support, Amazing App. :) Keep it up

GlowQueen

Sep 04, 2024  on Shopify

Cris helped me very quick and precise with a problem. I am very thankfull and would recommend this app to anyone looking for a good translation/currency tool

V.I.P Digital Presence

Sep 04, 2024  on Shopify

amazing app for language translation, currency and great customer service.

Zylumz Blulenz

Sep 03, 2024  on Shopify

The support team is amazing they solved all problem in the store that the app has resulted to because of my template.

Hangukbox

Sep 02, 2024  on Shopify

Great app! I love the simple UI with the powerful tools and features! I have tested many others, but I can truly say, this did the job and more, even thought me some feature I didn't realized I want until I found theme here. the support theme is always there, no matter what time and how every simple and stupid or complex my quasion was, they are there, with screen shots to help me understand the issue and how to fix it or even fix it themself. if I can give them more than five star, I will. good job guys.

Fjorra-Footwear

Sep 02, 2024  on Shopify

Had some problems On our end with translation the full store. The only thing you need at that point is VERY good support who helps you achieving the goal you need. Polaris was an amazing support!

Invictora

Sep 02, 2024  on Shopify

Great translation application. You can translate everything on the site! Also very good support. I'd like to thank Polaris for answering all my questions so clearly and quickly.

Attractive-Shop

Sep 02, 2024  on Shopify

amazing customer support espacially polaris

Blissshe

Sep 01, 2024  on Shopify

very good

Steffanii

Sep 01, 2024  on Shopify

Das Support Team ist super, vor allem Polaris hat mir sehr schnell und zuverlässig geholfen.

Gadgetlabs BE

Sep 01, 2024  on Shopify

This translation app is fantastic! The features are top-notch, making it incredibly easy to use and very accurate. I'm also extremely impressed with the support team—they're responsive, helpful, and always go the extra mile to assist. It's rare to find an app that excels in both functionality and customer service. Highly recommend!

Attractive-Shop

Aug 31, 2024  on Shopify

amazing customer support espacially Joilane

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