Transcy App Review: Multilingual Features for Shopify

Customer reviews: Transcy: AI Language Translate

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,655)

Overall rating

4.6

5

390
4

21
3

4
2

6
1

40

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

My Ruby Lips

Sep 26, 2024 on Shopify

Great support and product. I look forward to using it for some time.

CraftoShop

Sep 24, 2024 on Shopify

Thanks to Amy and the Transcy team for helping me solve the problem I had.

JuanjoGallery

Sep 24, 2024 on Shopify

atención al cliente por chat es rápida y eficiente

Deinmuskel

Sep 23, 2024 on Shopify

Great app and a great support!

Power Queen

Sep 22, 2024 on Shopify

Great service, very patient and well designed application!

Little hands and Feet

Sep 22, 2024 on Shopify

Amy was efficient, quick and helpful when addressing my needs and concerns with Transcy AI. In other Shopify apps and their customer support, I would have got 3-4 day responses.

Avoro Design

Sep 22, 2024 on Shopify

Amazing app and customer service, have tried a few others and this is the best by far. Support are really helpful if you have any issues either.

SerenBia

Sep 21, 2024 on Shopify

It is a useful app and you can find great customer service, especially from Giselle.

ErgoSpace

Sep 20, 2024 on Shopify

Fast support. I've managed to find the solution myself at the end, but still the readiness of support is very fast.

Lopidesign

Sep 18, 2024 on Shopify

Budget Beds

Sep 18, 2024 on Shopify

Great app! Had problems with the API but the customer support helped me very fast and solved the problem! Thanks!

BONAVENTURA

Sep 18, 2024 on Shopify

I had a great experience with the Transcy support team! They provided quick responses and a perfect solution to my issue. Special thanks to Giselle, who was incredibly friendly, attentive, and helpful throughout the process. Highly recommend their service!

Gleae

Sep 17, 2024 on Shopify

Great customer service, thanks Cris

TripleViking

Sep 17, 2024 on Shopify

Transcy is a powerful tool for grow your website on Google. The support team from Transcy is also amazon, they are reply my questions fast all the time, and it is very helpful!

Petro LED

Sep 16, 2024 on Shopify

Polaris gave fantastic support, extremely helpful.

Ceylon Organic

Sep 16, 2024 on Shopify

great app and has great support as well.

Justyol

Sep 16, 2024 on Shopify

Big thanks to the Transcy support team, especially Giselle, for their exceptional help! Giselle was quick, professional, and went the extra mile to solve my issues. Her support made the process smooth and stress-free. Truly appreciate the fantastic service!

ZWOYREN

Sep 15, 2024 on Shopify

He had great customer service, very interested in me. The app is great and I recommend it to everyone.

Naturelle.dk

Sep 14, 2024 on Shopify

Amazing app! It works perfectly for my needs. Special thanks to Joliann for the excellent service – very helpful and attentive!

Cross Crown

Sep 13, 2024 on Shopify

I think this app is really good. It has a lot of features and the wonderful support that you get 24 hours a day. Eleanor and the other support staff are excellent!