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Customer reviews: Transcy: AI Language Translate

Develop by FireGroup

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,655)

Overall rating
4.6

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

availur

Oct 20, 2024  on Shopify

Spoke to Joliann, amazing customer service! The problem that I was facing was quickly solved by her via a few screenshots and well-written instructions!

RizzSoles

Oct 20, 2024  on Shopify

johnson helped solve any issue that arose

Runda Jewelry

Oct 19, 2024  on Shopify

great product, great service, great customer support. great thanks to Polaris!

Sitodo

Oct 19, 2024  on Shopify

very helpfull

PINKPARKS

Oct 16, 2024  on Shopify

A very professional

Flemar

Oct 15, 2024  on Shopify

Great support experience ! Thanks Eleanor

Erenor Cosmetics

Oct 15, 2024  on Shopify

Thanks to Lee for technical support during application setup. Its a nice app with user friendly features. I would like to use it and I will keep try technical abilities.

EG Store

Oct 14, 2024  on Shopify

BLINKSOUQ

Oct 12, 2024  on Shopify

Petzzie®

Oct 11, 2024  on Shopify

The support agents are the best! They are in quick in responding and addressing any issue or quetions.

ALNORIX

Oct 10, 2024  on Shopify

Customer service is excellent, particularly the way Amy greets customers.

Vertigo Adventures

Oct 09, 2024  on Shopify

Works great and support is excellent when/if needed

alaena-cosmetique

Oct 08, 2024  on Shopify

Très bonne écoute et conseil de la part de Sereena

REVORO BRAND

Oct 05, 2024  on Shopify

Das ist eine super Übersetzungsapp!

Artifylb

Oct 03, 2024  on Shopify

I recently experienced exceptional customer service. Their responsive and attentive team made me feel valued, addressing my concerns with tailored solutions. The staff's genuine friendliness and knowledge created an enjoyable experience.

Ahoya Baby

Oct 02, 2024  on Shopify

Amy tried to help me a lot, thank you to her.

PumpLove

Oct 01, 2024  on Shopify

Giselle did a very good job. Helped me immediately. Can recommend this app!

Múcura

Sep 30, 2024  on Shopify

caroont

Sep 27, 2024  on Shopify

Great support from Giselle :)

Xtool Official Car Diagnostic TOOL Store

Sep 27, 2024  on Shopify

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