Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (5,954)

Overall rating

4.8

5

337
4

14
3

3
2

2
1

26

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Fjorra-Footwear

Sep 02, 2024 on Shopify

Had some problems On our end with translation the full store. The only thing you need at that point is VERY good support who helps you achieving the goal you need. Polaris was an amazing support!

Invictora

Sep 02, 2024 on Shopify

Great translation application. You can translate everything on the site! Also very good support. I'd like to thank Polaris for answering all my questions so clearly and quickly.

Attractive-Shop

Sep 02, 2024 on Shopify

amazing customer support espacially polaris

Blissshe

Sep 01, 2024 on Shopify

very good

Steffanii

Sep 01, 2024 on Shopify

Das Support Team ist super, vor allem Polaris hat mir sehr schnell und zuverlässig geholfen.

Gadgetlabs BE

Sep 01, 2024 on Shopify

This translation app is fantastic! The features are top-notch, making it incredibly easy to use and very accurate. I'm also extremely impressed with the support team—they're responsive, helpful, and always go the extra mile to assist. It's rare to find an app that excels in both functionality and customer service. Highly recommend!

Attractive-Shop

Aug 31, 2024 on Shopify

amazing customer support espacially Joilane

Internodiciotto Atelier

Aug 31, 2024 on Shopify

Ho avuto un esperienza ottima con in customer service di Trancy. Mi ha tradotto male le taglie delle Tshirt, cambiando il significato, ho spiegato a loro il problema con un video e Giselle me lo ha aggiustato in poco tempo. Sono veramente grata dell’esperienza e posso solo consigliare di contattarli subito se avete difficoltà!

QualitySoftware

Aug 29, 2024 on Shopify

Human & Beings

Aug 29, 2024 on Shopify

Appreciate your quick responses. Thank you

Worveen

Aug 28, 2024 on Shopify

Excellent customer support and great application for having multiple languages which includes automatic translations. Love it!

UtiliShop

Aug 28, 2024 on Shopify

Amazing support, I've been accompanied by Amy, very careful.

Alpinsport Steindl

Aug 27, 2024 on Shopify

great app, great support! Any questions are answered in very short time!

ESP Water

Aug 27, 2024 on Shopify

Had some minor issues with the app and then contacted their support and Polaris was extremely fast on fixing the problem and keeping me updated about it. I'm very pleased with their service and the actual app does translate very well ! I'd recommend in a heartbeat

JoyToyBox

Aug 26, 2024 on Shopify

Very good application, customer service response is very timely

GYM NUDGE Onlineshop

Aug 25, 2024 on Shopify

Großartiger Support. Die App ist zu empfehlen. Besonders Chris macht einen tollen Support.

GF Pet Official Online Store

Aug 25, 2024 on Shopify

Great support, very helpful

Mindabolics

Aug 25, 2024 on Shopify

really good support everything quick and fixed. thanks to polaris :)

Atelier de la housse

Aug 25, 2024 on Shopify

Perfect, Johnson helps me a lot and fixed everything perfectly

Arteflame Outdoor Grills

Aug 25, 2024 on Shopify

Cris did a great job!!!!! Quick help when we need it most.