Reviews: Transcy: AI Language Translate

Customer reviews: Transcy: AI Language Translate

Reviews (6,023)

Overall rating

4.8

5

363
4

15
3

3
2

3
1

33

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

Reliable and fast customer support, especially during setup and troubleshooting.
Effective integration with AI tools for quick and high-quality translations.
Strong functionality for translating an entire store, including third-party applications.
User-friendly design and settings, offering customization options for various store designs.
Helps enhance global market reach efficiently.

Common Concerns

Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
Pricing can become quite expensive, especially when scaling to larger stores.
Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

SerenBia

Sep 21, 2024 on Shopify

It is a useful app and you can find great customer service, especially from Giselle.

ErgoSpace

Sep 20, 2024 on Shopify

Fast support. I've managed to find the solution myself at the end, but still the readiness of support is very fast.

Lopidesign

Sep 18, 2024 on Shopify

Budget Beds

Sep 18, 2024 on Shopify

Great app! Had problems with the API but the customer support helped me very fast and solved the problem! Thanks!

BONAVENTURA

Sep 18, 2024 on Shopify

I had a great experience with the Transcy support team! They provided quick responses and a perfect solution to my issue. Special thanks to Giselle, who was incredibly friendly, attentive, and helpful throughout the process. Highly recommend their service!

Gleae

Sep 17, 2024 on Shopify

Great customer service, thanks Cris

TripleViking

Sep 17, 2024 on Shopify

Transcy is a powerful tool for grow your website on Google. The support team from Transcy is also amazon, they are reply my questions fast all the time, and it is very helpful!

Petro LED

Sep 16, 2024 on Shopify

Polaris gave fantastic support, extremely helpful.

Ceylon Organic

Sep 16, 2024 on Shopify

great app and has great support as well.

Justyol

Sep 16, 2024 on Shopify

Big thanks to the Transcy support team, especially Giselle, for their exceptional help! Giselle was quick, professional, and went the extra mile to solve my issues. Her support made the process smooth and stress-free. Truly appreciate the fantastic service!

ZWOYREN

Sep 15, 2024 on Shopify

He had great customer service, very interested in me. The app is great and I recommend it to everyone.

Naturelle.dk

Sep 14, 2024 on Shopify

Amazing app! It works perfectly for my needs. Special thanks to Joliann for the excellent service – very helpful and attentive!

Cross Crown

Sep 13, 2024 on Shopify

I think this app is really good. It has a lot of features and the wonderful support that you get 24 hours a day. Eleanor and the other support staff are excellent!

PinkyPillow

Sep 13, 2024 on Shopify

I recently reached out to Alene from the Transcy app for assistance with troubleshooting, and I couldn’t be happier with the service she provided! She was incredibly helpful, responsive, and resolved my issues quickly. I truly appreciate her support and recommend her services to anyone needing assistance. Thank you, Alene!

baisihairfr

Sep 12, 2024 on Shopify

vogz121

Sep 12, 2024 on Shopify

Great support team! One thing it happened twice I doubt it is a coincidence. One of the support members left because his/her shift ended and transferred me to another support member. Other than that fast and professional support!

Castle Arts

Sep 10, 2024 on Shopify

Transcy has surpassed expectations, and the support is instant and always helpful with solutions and tips.

Camacol

Sep 09, 2024 on Shopify

Really good app, good customer service too

AdultSexyShop

Sep 08, 2024 on Shopify

really great customer support :)

Lavandae

Sep 06, 2024 on Shopify

Good working system, Fast support in case anything happens!