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Customer reviews: Transcy: AI Language Translate

Develop by Shopify

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,558)

Overall rating
4.6

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

EU OUKITEL

Nov 24, 2025  on Shopify

BOYA

Nov 19, 2025  on Shopify

The experience was excellent. Their human customer service can solve problems promptly and also provide very good guidance.

KAKAVY

Nov 17, 2025  on Shopify

mapfour.com

Nov 12, 2025  on Shopify

Great! Customer support is pretty! Recommend!!!

Ommi Care

Nov 10, 2025  on Shopify

Pia Rossini Trade

Nov 06, 2025  on Shopify

Todays help from Mary was excellent. Patience shown and quick simple to understand instructions enabled me to achieve everything I wanted in one quick visit. Great Customer Service . Thanks

Woodeex

Nov 06, 2025  on Shopify

Humans & Land

Nov 05, 2025  on Shopify

Great app. Anna is wonderful in customer service.

sneakrflow

Oct 29, 2025  on Shopify

Carrera

Oct 29, 2025  on Shopify

Glare Fusion

Oct 24, 2025  on Shopify

This translation app is truly outstanding — feature-rich, fully functional, and capable of real-time automatic translation across multiple languages and countries. Their customer service is also excellent: responses are always quick, and any issues encountered are resolved efficiently and professionally in a very short time. Every time I’ve contacted their team, they’ve handled everything promptly and effectively. I highly recommend this app to anyone building a Shopify store that needs automatic multilingual translation for different countries.

Vanan Herbal

Oct 22, 2025  on Shopify

Transcy makes multilingual translation effortless. Accurate results, smooth interface, and top-notch support. Highly recommended for anyone serving international audiences!

LIVLY

Oct 21, 2025  on Shopify

so far so good. Everything translates as needed. Customer support very helpful.

Dragonhawktattoos

Oct 21, 2025  on Shopify

Omertas

Oct 20, 2025  on Shopify

best service ever

Techweise

Oct 17, 2025  on Shopify

Great app and great Service of Anna!

Parkland Music

Oct 16, 2025  on Shopify

I can't read french but the app is great help! It translates everything very quickly and whenever there's a problem, the customer service helps a lot. Good App.

Melefors

Oct 16, 2025  on Shopify

Great tool, works well. The customer support, particularly Teresa, was very helpful and went above and beyond to help with setting everything up. Highly Recommend.

Playseat®

Oct 13, 2025  on Shopify

Have used the live chat feature multiple times and they are always really quick with responding and solving any problems.

Chanyarn

Oct 13, 2025  on Shopify

Transcy is an excellent multilingual translation app! It’s easy to use, accurate, and really helps us provide a better experience for international customers. The support team is professional and super responsive. Highly recommended!

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