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Customer reviews: Transcy: AI Language Translate

Develop by FireGroup

Transcy helps Shopify stores translate content and manage multiple languages effortlessly. This review covers its features, pricing, and real user experiences to help you decide if it’s the right solution for your global customers.

Reviews (2,592)

Overall rating
4.6

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Vespucci

Jun 04, 2024  on Shopify

The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case. Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.

Econea.cz

Apr 23, 2024  on Shopify

I am very disappointed to be honest. 1) We have thousands of products and a lot of them Archived (stopped selling). There is no way how to filter out those products for translation. Only available filter is by translation status. Useless at the beginning. Nor filtration by vendor, tag, anything. So our 5000 products is a big mess Active/Archived mixed and very hard to manage. 2) Metafields translation my god. Again a big mess. No filtration by metafield name or type or anything. Imagine 5000 products with metafields. Its only one big pile of mess with system/apps metafields mixed together. 3) Support not very helpful. Not even able to understand what I was asking about. Maybe I am missing something but this is very hard to work with if you have more than 100 products in my opinion.

H&B Exclusive

Apr 13, 2024  on Shopify

Really bad customer service, standaard Copy & paste answers and no one solution for problems. you need to sync everything by your self because auto sync doesn't work, translation is very bad and it take more then 2 hours to get a theme translated and still on 99% after 2 hours.... by no solution we will quit and ask directly for a refund for our wasting time and money. by the way we pay the biggest package and we get this bad service

Phili-USA Public Library

Mar 30, 2024  on Shopify

i was charged and i no longer have this app!!! :(

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