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Customer reviews: Transcy: AI Language Translate

Develop by OneCommerce.io

Reviews (6,023)

Overall rating
4.8

What Merchants Think

"Transcy: AI Language Translate" generally receives positive feedback from merchants. Users appreciate its robust translation capabilities and the excellent support team that consistently aids with resolving any issues. However, opinions are divided regarding its ease of use and pricing structure, with some users praising its intuitive interface and value, while others argue that it is complicated and overpriced.

Key Strengths

  • Reliable and fast customer support, especially during setup and troubleshooting.
  • Effective integration with AI tools for quick and high-quality translations.
  • Strong functionality for translating an entire store, including third-party applications.
  • User-friendly design and settings, offering customization options for various store designs.
  • Helps enhance global market reach efficiently.

Common Concerns

  • Navigation and user interface could be more intuitive, leading to frequent reliance on customer support.
  • Several reports of bugs affecting the app’s performance, such as price duplication errors and non-intuitive translation handling.
  • Pricing can become quite expensive, especially when scaling to larger stores.
  • Some users experienced issues with SEO due to improper handling of redirects and canonical tags.
  • Limited language custom URL support based on subscription level.

Final Thoughts

"Transcy: AI Language Translate" is a powerful tool for businesses aiming to expand their global reach. Despite occasional technical challenges and divided opinions on pricing, its advanced translation features and dedicated customer support make it a recommended choice for multilingual e-commerce operations. Continuous improvement in user experience and technical stability could enhance its reputation further.

Gront-Te.Se

Aug 31, 2024  on Shopify

STAY AWAY. Pick an Actual Translator App that actually works! Completely broke my websites structure, and EFFECTIVELY DESTROYED MY STORE. I made a yearly subscription, and this shitty app with lazy dev just completed WRACKED my store. The app is totally, NOT useable. Every 1 Star Review You Read Here Is TRUE. I Met the EXACT SAME ISSUE PEOPLE REPORT 1 YEAR AGO, AND THEY NEVER FIX IT. This speaks volume about how shitty this app is, and they will NOT Fix it Whatever. Doubt any of the 5 Star review is true or faked.

Pasquín Store

Aug 29, 2024  on Shopify

The worst application, two days trying to make it work and nothing. Frustrating and unnecessary work. The cheaper apps are just as good, if not better, than what is offered here. Not satisfied at all, and I do not recommend it.

NÓRA

Aug 07, 2024  on Shopify

Literally useless, customer service give no help and all youtube content on how to set up is out of date

NiftEssentials

Aug 03, 2024  on Shopify

I don't get it. Your free plan says "1 Language, 1 Currency". I just installed and being told I have used up my language for the free plan. The 1 Language you are referring to is my primary store language. It doesn’t make sense to say 1 Language and you are referring to my primary language - so what am I looking for translation for? I feel frustrated

ETravelSim

Jul 19, 2024  on Shopify

Have tried them with my store to translate in various languages. Surprisingly by using them my pages started getting de indexed by google. The reason mentioned by google was user defined canonical tag. We tried to contact them and they could not figure out the problem. They asked us to approach google. Later we had to uninstall them and now my pages are indexed by google. Use them with your own risk.

La Boucle

Jul 04, 2024  on Shopify

Terrible app!!!! Wanted to do 7-day free trial and before I knew it I had subscribed and was unable to cancel plan. Next: Very user unfriendly interface. + Unable to find how to manually make modifications to the translation. + If you have question, you need to buy expensive tickets before you can be helped. Unbelievable this app has 4.8 stars...

Dubai Essentials

Jun 23, 2024  on Shopify

not worth it

VegaPuff JP

Jun 19, 2024  on Shopify

I encountered Giselle, a very poor customer service representative. Not only was she slow, but she also kept me waiting for a long time. She said she would transfer me and then there was no response or action.

H&B Exclusive

Jun 12, 2024  on Shopify

We have been using the app for almost 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything, All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly. The issue is when you go to the 2nd language suddenly the filters are not translating good, or dubbel translating and we have spent to solve this issue almost now the whole week from (Saturday) until now every dag 10 hours chatting to solve this issue also with assist from our team with no results. You get always standard answer we need 6-12 hour time to solve because it is midnight here etc…… come on this is not a cooperation with companies!!! And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical. Very bad, not recommend at all

Vespucci

Jun 04, 2024  on Shopify

The App is agreat idea, but it is pure pain to implement everything correctly. In the end it didnt work, it messed my my whole currency section, displayed ridiculous prices. nobody from the support could help me/ understand the problem. the support is prompt and really tries its best. They directly come in your shop and try to fix things, but that made everything worse in my case. Because its dealing with very sensitive topics like currencies and dislayed prices, which can only be realtime edited (formatting etc.) be very careful. I lost a lot of money and customers thanks to this app.

Econea.cz

Apr 23, 2024  on Shopify

I am very disappointed to be honest. 1) We have thousands of products and a lot of them Archived (stopped selling). There is no way how to filter out those products for translation. Only available filter is by translation status. Useless at the beginning. Nor filtration by vendor, tag, anything. So our 5000 products is a big mess Active/Archived mixed and very hard to manage. 2) Metafields translation my god. Again a big mess. No filtration by metafield name or type or anything. Imagine 5000 products with metafields. Its only one big pile of mess with system/apps metafields mixed together. 3) Support not very helpful. Not even able to understand what I was asking about. Maybe I am missing something but this is very hard to work with if you have more than 100 products in my opinion.

H&B Exclusive

Apr 13, 2024  on Shopify

Really bad customer service, standaard Copy & paste answers and no one solution for problems. you need to sync everything by your self because auto sync doesn't work, translation is very bad and it take more then 2 hours to get a theme translated and still on 99% after 2 hours.... by no solution we will quit and ask directly for a refund for our wasting time and money. by the way we pay the biggest package and we get this bad service

Phili-USA Public Library

Mar 30, 2024  on Shopify

i was charged and i no longer have this app!!! :(

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