The app is very great and the customer service is awesome. Thank you to POLARIS for the avaibality and skills. She has fixed my issue within minutes. Thank you again :)

I had an issue with a sentence that had been removed in my main language but was still visible in certain other languages. I contacted customer service about this, and they helped me quickly and efficiently. The problem was resolved the same day.

I have an issue with my store and Eleanor steps in right after i sent the inquiry request and all my issue was solved promptly.

seriously, the app is really hard to use, I want the currency show only two decimals but I cannot, only can edit one by one manually which takes forever, I asked customer service they said they cannot help either. Now the default USD currency suddenly showing 3 decimals and I cannot edit either.The translation is also very bad

There are a lot of issues to solve during the work with app. But assistants will help you. Thanks a lot for Giselle

Sally helped in a very quick and efficient way when installing the app, I feel confident I would get all the help I need going forward as well. Thank you for your support! :)

Anne from Support was a big help. The App layout is user-friendly and it offers several setting options. The Support team answers promptly and we could address my issues efficiently. The translation works very well also for difficult languages such as bulgarien.

Still trying to figure out all the functions. So far, I can see that this app offers more than most other apps do. The biggest advantage is that they have a live chat. Andy from customer support helped us a lot so far.

Bugs, bugs, bugs 2-3 bugs per week, they have very fast customer service actually but i need to keep an eye on this app every day so that it doesnt destroy our company, there was a bug where it was duplicating the price digits from 98 to 9998 and made zero sales on that day trying to figure out what was going on... turns out that Transcy had ANOTHER one bug...

Super fast en good support from service. I needed help with the switcher and some translation of certain items and was solved in only a couple of minutes.

Polaris did help me with figure out this app and it is an amazing app. I really reccomended if you want to sell online with one store to all world! Thank you for her to help me to set up this app to my store!

Good app to translate your website in many languages. The support is reactive to help for customization. I recommend it.

I encountered an issue with product prices displaying three decimals, which was unusual. Eleanor from customer support assisted me in resolving it, though it took some time. Overall, I received great support. Thank you, Eleanor.

L’application Transcy répond parfaitement à nos besoins de traduction et de gestion multilingue sur Shopify. Nous avons particulièrement apprécié l’efficacité et la disponibilité de l’équipe support, notamment Giselle, qui a su nous accompagner avec professionnalisme et réactivité. Merci encore pour cette belle expérience et cet outil essentiel à notre boutique !

Active support who spend time helping you fix issues you have on your website. Giselle helped me solve many issues.