TrackX‑Order Track and Upsell

Develop by Shopify

$7-$49

/ Month

Free plan available 7 Days Free Trial

Reduce WISMO tickets and upsell products with order tracking

Order tracking

Custom recommendations

Email updates

Branded page

About TrackX‑Order Track and Upsell

Launched Oct 13, 2024

Built by Shopify

Address

SOUTH SAN FRANCISCO, CA, US

Website Support Portal Privacy policy Tutorial FAQ Document

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(23 Reviews)

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Description

TrackX: Simplify order tracking with custom emails, themes, and upsells to boost sales.

TrackX is a user-friendly order tracking app that eases customer anxiety and reduces support inquiries. Keep your customers informed with customizable email notifications at every stage of their order journey. Choose from multiple tracking portal themes to match your brand's style. Increase sales by offering cross-sells and upsells directly on the tracking page. Need specific features? TrackX offers custom features tailored to your unique needs.

Track orders in one go to avoid WISMO tickets
Customized Branded Page for order tracking
Regular Email Updates to reduce customer anxiety
Cross-sell and up-sell your products in the order tracking window

Pros

Reduces WISMO (Where Is My Order) tickets, which can improve customer service efficiency
Provides regular email updates and notifications to keep customers informed, reducing anxiety
Offers custom product recommendations for cross-selling and up-selling opportunities
Allows for a fully branded, customizable tracking page that can enhance brand recognition
Simplifies order tracking with a user-friendly interface

Cons

May require initial setup time to customize the tracking page to align with brand requirements
Effectiveness of cross-selling and up-selling may vary depending on the product and customer base
Regular email updates might lead to notification fatigue for some customers

Top Helpful Reviews

Drip Check

Jan 11, 2025 on Shopify

The app was just perfect, does exactly what it was supposed to. Our customers used to ping us to share updates with their order. Now we direct them to this app’s tracking page. I use multiple aggregators and this has made things simpler for us.

CAPSHAP

Nov 29, 2024 on Shopify

A premium app with great functionality. Very easy to use. Support is great. This is the exact app we were looking for.

Cash & Profits

Oct 15, 2024 on Shopify

I recently tried trackX and its really impressive! Even tho it's in beta it tracks orders effectively with a user friendly interface. Customer service is top notch—they are super responsive and improving the app based on feedbacks. If your looking for a good solution to track orders and enhance customer satisfation, TrackX is definitely worth a shot! Highly recomend!