ShipAware

Develop by Shopify

$9-$79

/ Month

Free plan available

Know about shipping issues before customers do

Multi-carrier support

Late shipment alerts

Auto customer emails

Shipment status dashboard

Set delivery estimates

About ShipAware

Launched Dec 06, 2022

Built by Shopify

Address

14 Horncastle Road, Louth, ENG, LN11 9LD, GB

Website Support Portal Privacy policy Tutorial FAQ Document

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Description

Alerts for late or unscanned shipments and late fulfillments. Auto customer emails based on status.

Know about shipping issues before customers complain or demand refunds. Receive alerts for late shipments, unscanned packages, or late fulfillments, including dropship or 3PL orders. Reduce support tickets with auto customer notifications based on status. View and filter all shipments from your stores in one dashboard. Set your estimated delivery time and receive alerts when shipments exceed this. All US carriers supported (please check our site for the complete list).

Email and SMS alerts for late delivery, unscanned packages, unfulfilled orders.
Customer notifications based on shipment status. Reduce WISMO and chargebacks.
View all shipment statuses in one place with filters and sorting.
Easily connect to shipping software or other shopping carts to import orders.
Recommended actions for late shipments based on tracking data.

Pros

Proactively identifies shipping issues before customers complain or demand refunds
Provides alerts for late shipments, unscanned packages, or late fulfillments
Supports dropship and 3PL orders
Reduces support tickets with automated customer notifications based on shipment status
Consolidates shipment data from multiple stores into one dashboard
Allows setting of estimated delivery times and provides alerts when shipments exceed these times
Supports all US carriers and integrates easily with shipping software or other shopping carts
Offers recommended actions for late shipments based on tracking data

Cons

Potential reliance on accurate integration and data from external carriers
User interface and dashboard usability may vary and could require improvement
Notifications might be overwhelming if not properly configured

Top Helpful Reviews

Moon Car Stereo

Jul 01, 2025 on Shopify

This is the only app that I could find that will send an alert when your shipment is late or delayed. Quick, great customer service as well.

Minimo Skin Essentials

Feb 03, 2023 on Shopify

This app solved so many problems for us in 1 week. Issue: We ship orders in bulk through Shipstation. All orders are scanned and verified shipped, passed off to the carrier, but somehow the order never enters the shipment stream & just says "pre-shipment." We don't know there's an issue until the customer notifies us, angry of course, that their order has not arrived. This app completely solves that problem with sending a simple email if its been 3 days with a pre-shipment status or 7 days with no delivery. Simple interface, awesome price tag. Easy 5 Stars - thank you thank you thank you!