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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Shopify

Reviews (361)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

DisagrEE

Oct 13, 2024  on Shopify

Coming from the "native" Shopify/Meta - Integration it is a pure joy to finally have some REAL support! Tanmay is very competent and commited to solve issues and takes time to explain the background as well... Very happy with the support and as well with the app so far! Recommended

Edelreich-Modehaus

Oct 07, 2024  on Shopify

Tanmay war eine super Hilfe und hat sofort mein Problem erkannt und mir bei allen meinen weitern Fragen eine Fachliche und Aussagekräftige Entscheidung treffen. Vielen Dank für die Super Hilfe, könnte ich mehr Sterne geben wäre das aufjedenfall passiert. Top Support!

meshnebulizerstore

Oct 02, 2024  on Shopify

Great experience with Tanmay! Helped me out a lot in setting up the facebook pixel correctly. I have been a customer for more than 3 years now. I would recommend this app to anyone that needs high quality tracking!

Rainbownhome.com

Oct 01, 2024  on Shopify

Họ đã hỗ trợ tôi rất tuyệt vời bằng zoom , cảm ơn rất nhiều đến hỗ trợ

Boutifox

Sep 30, 2024  on Shopify

Amazing app and support. Pricing is a bit high, but it worth it if you have a profitable shop and want to scale up!

UseEcoArte

Sep 18, 2024  on Shopify

Tanmay is an extremely polite and understanding person. I'm loving the app and it has given me what I need: data to improve my sales! It's the perfect tool to integrate Face/Meta and Pixel/API. Once again, congratulations on Tanmay's outstanding service.

e-shopyland

Sep 16, 2024  on Shopify

I contacted a few times the support, it is very reactive and efficient, was surprise. Tanmay and Etien were very helful! Thanks :)

The Social Tea House

Sep 15, 2024  on Shopify

Their customer service is awesome! We got help from one of their staff whose name is Tanmay and all my questions got answered within few minutes.

Colibri Verlag

Sep 15, 2024  on Shopify

I had quite a few technical problems & questions when installing the App. Tanmay immediately offered me help and after 2 or 3 minutes we were on a call together. He helped me fix those problems and answered all of my questions. Thank you! Would definitely recommend using this app if you want to install multiple pixels in your store. EDIT: So I encountered another Problem and Tanmay fixed it within 10-15 minutes and now everything is Tracking Properly again. Really Good Support

Esmia Oslo

Sep 02, 2024  on Shopify

Tanmay helped me for the 3th time and is always taking time to help me. I really appreciate it and the help is very good. My pixels are all set very well just like the last time! Best support you get from an App!

Kemoro

Sep 02, 2024  on Shopify

Thank you very much Tanmay, you have done an incredible work regarding the issue with the onboard. He made sure that this bug is fixed with his developer team. Great !

Colibri Verlag

Sep 02, 2024  on Shopify

I had quite a few technical problems & questions when installing the App. Tanmay immediately offered me help and after 2 or 3 minutes we were on a call together. He helped me fix those problems and answered all of my questions. Thank you! Would definitely recommend using this app if you want to install multiple pixels in your store.

Esmia

Aug 26, 2024  on Shopify

Tanmay really helped me very quick and well. My tracking is all set and working correctly. I am really gratefull!

mercatomagno.com

Aug 26, 2024  on Shopify

I've had the pleasure of working with Tanmay from Trackify, and I couldn't be more impressed with his level of professionalism and expertise. Tanmay has an exceptional understanding of tracking and analytics, which has significantly improved our data insights. His ability to explain complex concepts in simple terms made it easy for our team to implement the necessary changes. Tanmay is always prompt, responsive, and willing to go the extra mile to ensure everything is running smoothly. His support has been invaluable to our business, and I highly recommend him to anyone looking for top-notch service in the tracking and analytics space. Thank you, Tanmay, for your outstanding work!

Pulora

Aug 14, 2024  on Shopify

Ich habe die App bisher noch nicht wirklich genutzt aber der Support ist sehr gut! Tanmay hat sich 5 Minuten nachdem ich geschrieben habe Zeit genommen und mit mir live das Problem behoben. Sehr gut

7jewelers™ - Official Site - Shop jewelry inspired by the diverse beauty of our world

Aug 12, 2024  on Shopify

Thank you Tanmay, for helping me with the pixel code from my website. you are very friendly and helpfull. Thank You so much

Poptart Posters

Aug 12, 2024  on Shopify

I had a few problems setting the app up but Tanmay walked me through it in a couple of minutes and explained everything perfectly. 100% recommend.

cocoonbebe

Aug 05, 2024  on Shopify

SUPER !! tanmay was a great support!! excellent communication skills and he took care of everything!

Metal Decor 4U

Aug 04, 2024  on Shopify

So far so good. I am a new subscriber and had some difficulty with the setup. I had the pleasure of working with Etien to resolve the issues. He worked diligently and quickly while explaining what he was doing along the way. All in all my first support experience was a positive one. I know that if I run into any other issues, I will be able to get the help to resolve it quickly.

mercatomagno.com

Jul 29, 2024  on Shopify

Outstanding Expertise and Service! I had the pleasure of working with Tanmay, and I must say, the experience was exceptional. Tanmay is an incredibly skilled developer who delivers high-quality work with remarkable efficiency. From the outset, Tanmay demonstrated a deep understanding of the project requirements and provided innovative solutions that exceeded my expectations. What sets Tanmay apart is the dedication to delivering not just a solution, but the best possible solution. Communication was clear and timely, and any issues or questions were addressed promptly and professionally. Tanmay’s expertise, coupled with a genuine commitment to client satisfaction, makes him a standout in the field. If you’re looking for a developer who combines technical prowess with a customer-centric approach, Tanmay is the person you need. Highly recommended!

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