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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Shopify

Reviews (361)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

Levaxco

Dec 23, 2025  on Shopify

Excellent app – highly accurate tracking This app tracks my traffic very precisely and gives clear, reliable insights into visitor behavior. The data matches perfectly with my ad platforms, which helps me make better decisions and optimize performance with confidence. Easy to use, stable, and very effective. Highly recommended for anyone serious about analytics.

RAUMEN Mexico

Dec 23, 2025  on Shopify

Must have app on Shopify, quick respond support

NVORA USA

Dec 13, 2025  on Shopify

Trackify has been a game changer, but what really sets it apart is their support team. They’re insanely fast, super responsive, and actually know what they’re doing. Every time I’ve had a question or needed help, I got a clear, helpful response almost immediately. It’s rare to find a team this reliable behind an app. Highly recommend Trackify if you value great support as much as a great product.

Enchanted Soul

Dec 13, 2025  on Shopify

Helped me with an issue, repsonded quickly, and our untracked conversion through meta ar enow being tracke cleanly. We were missing upwards of 50% of conversions being attributed correclty to meta before using this app. Totally worth it.

Vegapills

Dec 10, 2025  on Shopify

These guys are doing great work. Customer support is very good and kind. I'm impressed with the service. I hope the product is as good as the service.

Soniclaire

Nov 27, 2025  on Shopify

Great support and very helpful team! I had an issue with the dashboard and pixel configuration, and they responded immediately. We jumped on a Zoom call, and they walked me through everything step-by-step. They explained the settings clearly, fixed the pixel setup, and made sure everything was working properly.

Moversfit LLC™

Nov 21, 2025  on Shopify

Amazing support!! Fast, reliable, and truly worth recommending!!

Kismet Olfactive

Nov 17, 2025  on Shopify

Customer support helped me setup quickly. Thanks!

Mycospring‎

Nov 11, 2025  on Shopify

The support team helped me with the app and I was able to install several pixels.

Gabo Wool

Oct 30, 2025  on Shopify

Wintervale and Co.

Oct 27, 2025  on Shopify

Good customer support

maamgic

Oct 09, 2025  on Shopify

love it. Good customer service!

Recreo

Oct 06, 2025  on Shopify

Excellent customer service!

Bloomly

Oct 06, 2025  on Shopify

good customer support

AuthorAnne-MarieMeyer

Oct 02, 2025  on Shopify

Customer service is Great!

Kaaya Fashion

Oct 01, 2025  on Shopify

the support team is superb and very good nature trying to solve all your problem with patience and resolve it...

ArtiCare

Sep 23, 2025  on Shopify

Great app, highly recommended.

EntheaCare

Sep 22, 2025  on Shopify

Great help setting everything up.

Atelier Yuchi

Sep 22, 2025  on Shopify

I’ve been using the Trackify app for our Shopify store for a long time, and their support has always been excellent with quick responses. Today, I noticed through the Chrome Pixel Helper extension that our store’s currency was being recorded incorrectly. Even though our official currency is set to GBP, the pixel was showing USD in certain sections. I immediately reached out to the Trackify support team, and Etienne along with their dev team resolved the issue within 30 minutes. I highly recommend this app to anyone running a Shopify store who wants reliable pixel and API tracking.

Bloomly

Sep 16, 2025  on Shopify

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