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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Shopify

Reviews (354)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

maamgic

Oct 09, 2025  on Shopify

love it. Good customer service!

Recreo

Oct 06, 2025  on Shopify

Excellent customer service!

Bloomly

Oct 06, 2025  on Shopify

good customer support

AuthorAnne-MarieMeyer

Oct 02, 2025  on Shopify

Customer service is Great!

Kaaya Fashion

Oct 01, 2025  on Shopify

the support team is superb and very good nature trying to solve all your problem with patience and resolve it...

ArtiCare

Sep 23, 2025  on Shopify

Great app, highly recommended.

EntheaCare

Sep 22, 2025  on Shopify

Great help setting everything up.

Atelier Yuchi

Sep 22, 2025  on Shopify

I’ve been using the Trackify app for our Shopify store for a long time, and their support has always been excellent with quick responses. Today, I noticed through the Chrome Pixel Helper extension that our store’s currency was being recorded incorrectly. Even though our official currency is set to GBP, the pixel was showing USD in certain sections. I immediately reached out to the Trackify support team, and Etienne along with their dev team resolved the issue within 30 minutes. I highly recommend this app to anyone running a Shopify store who wants reliable pixel and API tracking.

Bloomly

Sep 16, 2025  on Shopify

linboxx

Sep 10, 2025  on Shopify

Great app and professional customer service

GenZJoy

Sep 08, 2025  on Shopify

100 percent helpful , adorable and a good guy

VivaAmsterdam

Sep 07, 2025  on Shopify

Super helpful team! They fixed my tracking issue quickly. I was struggling with Meta tracking, but thanks to their support I can now get accurate data. Big thanks

INK | P.O.D

Sep 05, 2025  on Shopify

很好的售后!

FleaMD

Sep 04, 2025  on Shopify

extremely good service, fast, and tracks everything. Definitely a good investment

Author Kelsie Rae

Aug 26, 2025  on Shopify

Eazy Neighbors

Aug 23, 2025  on Shopify

Bloody Sunday

Aug 16, 2025  on Shopify

Amazing customer support! I was able to hop on a call on the weekend and fix a very important issue.

Hyperformer-Gymera

Aug 12, 2025  on Shopify

Excellent after-sales service! The team was highly professional and resolved my issue quickly and efficiently. Thanks Trackify, it helps a lot for my store.

Bigk

Aug 11, 2025  on Shopify

Pixel trouble? Pixel optimization?TRACKIFY is an excellent and easy to use pixel solution. It works very reliably, and I highly recommend giving it a try. What really sets it apart is the exceptional customer support fast, helpful, and genuinely invested in solving your issues. A must-have tool for anyone serious about tracking and optimization. Thank you TRACKIFY Nicky Founder BigK Sport

EVOLY UK

Aug 08, 2025  on Shopify

good support, i did a zoom call and the guy solved my problem in 5 minutes

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