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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Trackify X

Reviews (912)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

Univershope

Apr 12, 2025  on Shopify

Excellent app! What impressed me most, besides the features, was the support: always fast, attentive and ready to answer any questions. Thanks to the entire team for the opportunity to use such an efficient and well-developed app!

jako - tienda online

Apr 08, 2025  on Shopify

Quiero hacer esta reseña en español para que otros administradores de negocio que hablen español se animen a usar esta aplicación que es excelente, configuración sencilla, increíble atención al cliente y definitivamente las ventas desde el día 1 se ven impactadas por el cambio.

GyftWear

Mar 27, 2025  on Shopify

Great customer service. A+

NayaTech

Mar 22, 2025  on Shopify

Very helpful support.

Airtex

Mar 20, 2025  on Shopify

Wonderful support provided by Mr. Deep. Thanks

Tolmea

Mar 10, 2025  on Shopify

Great support team ! They are really reactive and very efficient ! They help you with whatever you need. For me it's perfect to have a helpful client service as a beginner in Shopify. This app was recommended to me by e-commerce experts, now i understand why.

Piccola Mia

Mar 10, 2025  on Shopify

SLEEKY

Mar 02, 2025  on Shopify

I just wanted to take a moment to thank Etienne for their excellent support. The assistant I worked with was incredibly helpful and responsive to my issue. They took the time to thoroughly explain the steps needed to resolve my concerns and provided clear instructions, making the process much easier for me. Thanks to their help, I was able to get my Pixel properly set up and start tracking the "Purchase" event correctly on Facebook. I truly appreciate their dedication and quick assistance. I highly recommend Trackify for anyone looking for a reliable tracking solution. The support team is fantastic, and they make sure to address any issues promptly

illstinct®

Feb 08, 2025  on Shopify

Great app and service. My Pixel didn't track properly all the time, I noticed a huge difference on the first day of using the app. I also received help when I asked about problems. I am very satisfied!

Vasco da Gama

Feb 07, 2025  on Shopify

⭐⭐⭐⭐⭐ Outstanding Customer Service! I had an amazing experience with their customer support! They were incredibly responsive, friendly, and went above and beyond to help me with my issue.

Nirvanian

Jan 28, 2025  on Shopify

geat job

AKTOPAS™

Jan 16, 2025  on Shopify

it's a good application and the support is very effective. thank you. I recommend.

Drich

Jan 03, 2025  on Shopify

I had an emergency and the Trackify support guy was of great help

rorielle-store

Dec 30, 2024  on Shopify

Thanks to Tanmay, he assisted on checking if everything was setup in a correct way. and until now everything seems smooth process and I'm just starting to use Trackify which seems to be really good app on server side tracking. Thanks Tanmay.

Sicko Monster

Dec 29, 2024  on Shopify

Quick respond and very supportive

Chalk Gazelle Boutique

Dec 26, 2024  on Shopify

10/10 Customer Service I had an exceptional experience with Trackify. The team went above and beyond to ensure everything was resolved seamlessly. Their attention to detail, responsiveness, and willingness to assist made the entire process smooth. Can’t wait for the pixels to start kicking in! Highly recommend!

Sua Maestà Sicilia

Dec 22, 2024  on Shopify

Il supporto è efficiente e veloce nel rispondere. Vedremo nelle prossime settimane se effettivamente questa app è un valore aggiunto o meno. Grazie Tanmay!

Junelli

Dec 04, 2024  on Shopify

We are using Trackify since a few years and recently ran in to an issue with our general tracking setup. Tanmay was super responsive and helped to take the steps to resolve. Thank you!

NIRALONA

Dec 03, 2024  on Shopify

Tanmay, er war sehr hilfsbereit und die Zusammenarbeit war sehr erfolgreich.

Lulushop

Dec 03, 2024  on Shopify

Excellent support service and troubleshooting skills. Tanmay, thank you very very much for your help! We struggled since february to set everything right with the pixel. With this application and with Tanmay’s help we did solve everything in a few hours!

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