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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Trackify X

Reviews (340)

Overall rating
4.9

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

MOLINARI GIOIELLI

Nov 21, 2024  on Shopify

Veramente bravi! ottimo servizio, preparati e in poco tempo mi ha risolto il problema l'oeratore si chiamava Tanmay veramente esperto!

oz supplyz

Nov 21, 2024  on Shopify

Tanmay has been so patient and very kind to jump on calls with me late at night and early morning, ive had some issues with my pixel not firing (not their fault) issues with Fb, It wasnt his job to help me but he went above and beyond to help. Tanmay you are the man!!! Thank you so much i would recommend you to anyone. thanks guys

Splnd

Nov 18, 2024  on Shopify

I was facing some issues with my tracking and thanks to Tanmay he helped me fix the issue right away.

HerEssence

Nov 11, 2024  on Shopify

Tanmay helped me 3 Times now, perfect work. Im from Germany very very happy with the work. Schöne Grüße aus Deutschland ! :))

Crafts and Faith

Nov 11, 2024  on Shopify

Tanmay, He jumped on a call in about 30 seconds after i asked for help. Took him 2min to pinpoint the problem and fixed it. Everybody is happy when customer service is 5 stars. Thanks! cheers

Nordic Gentlemen

Nov 07, 2024  on Shopify

The best pixel app on shopify , customer support helped me a lot. They are really caring. If u never use before , i suggest u to try it ;)

TiCAA

Nov 03, 2024  on Shopify

We are very happy with the app and support team. Tanmay helped me how to setup the app in proper way. I highly recommend this app!

The Quirky Mouse, LLC

Oct 30, 2024  on Shopify

Wow - Tanmay was INCREDIBLE and got me back up and running! I installed Trackify this morning (after having a different app installed and getting no help and it was a bit of a disaster) and Tanmay had me up and running within ONE HOUR. It was incredible! Not only that, he taught me about the pixels and how they work properly and the differences between master and collection pixels. I can't recommend Trackify enough, especially Tanmay! Thank you!!!!!!! - Kylie

TINDU PICKS

Oct 24, 2024  on Shopify

I would like to start with a huge shout out to Tanmay who patiently showed and explained everything. He even checked every settings himself to make sure the set up was perfect and pixel working fine. He even explained how Facebook's event manager works and explained everything about pixel, how it captures data, how it works. In one word, OUTSTANDING. Thank you so much Tanmay.

DisagrEE

Oct 13, 2024  on Shopify

Coming from the "native" Shopify/Meta - Integration it is a pure joy to finally have some REAL support! Tanmay is very competent and commited to solve issues and takes time to explain the background as well... Very happy with the support and as well with the app so far! Recommended

Edelreich-Modehaus

Oct 07, 2024  on Shopify

Tanmay war eine super Hilfe und hat sofort mein Problem erkannt und mir bei allen meinen weitern Fragen eine Fachliche und Aussagekräftige Entscheidung treffen. Vielen Dank für die Super Hilfe, könnte ich mehr Sterne geben wäre das aufjedenfall passiert. Top Support!

meshnebulizerstore

Oct 02, 2024  on Shopify

Great experience with Tanmay! Helped me out a lot in setting up the facebook pixel correctly. I have been a customer for more than 3 years now. I would recommend this app to anyone that needs high quality tracking!

Rainbownhome.com

Oct 01, 2024  on Shopify

Họ đã hỗ trợ tôi rất tuyệt vời bằng zoom , cảm ơn rất nhiều đến hỗ trợ

Boutifox

Sep 30, 2024  on Shopify

Amazing app and support. Pricing is a bit high, but it worth it if you have a profitable shop and want to scale up!

UseEcoArte

Sep 18, 2024  on Shopify

Tanmay is an extremely polite and understanding person. I'm loving the app and it has given me what I need: data to improve my sales! It's the perfect tool to integrate Face/Meta and Pixel/API. Once again, congratulations on Tanmay's outstanding service.

e-shopyland

Sep 16, 2024  on Shopify

I contacted a few times the support, it is very reactive and efficient, was surprise. Tanmay and Etien were very helful! Thanks :)

The Social Tea House

Sep 15, 2024  on Shopify

Their customer service is awesome! We got help from one of their staff whose name is Tanmay and all my questions got answered within few minutes.

Colibri Verlag

Sep 15, 2024  on Shopify

I had quite a few technical problems & questions when installing the App. Tanmay immediately offered me help and after 2 or 3 minutes we were on a call together. He helped me fix those problems and answered all of my questions. Thank you! Would definitely recommend using this app if you want to install multiple pixels in your store. EDIT: So I encountered another Problem and Tanmay fixed it within 10-15 minutes and now everything is Tracking Properly again. Really Good Support

Esmia Oslo

Sep 02, 2024  on Shopify

Tanmay helped me for the 3th time and is always taking time to help me. I really appreciate it and the help is very good. My pixels are all set very well just like the last time! Best support you get from an App!

Kemoro

Sep 02, 2024  on Shopify

Thank you very much Tanmay, you have done an incredible work regarding the issue with the onboard. He made sure that this bug is fixed with his developer team. Great !

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