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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Trackify X

Reviews (912)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

Metal Decor 4U

Aug 04, 2024  on Shopify

So far so good. I am a new subscriber and had some difficulty with the setup. I had the pleasure of working with Etien to resolve the issues. He worked diligently and quickly while explaining what he was doing along the way. All in all my first support experience was a positive one. I know that if I run into any other issues, I will be able to get the help to resolve it quickly.

mercatomagno.com

Jul 29, 2024  on Shopify

Outstanding Expertise and Service! I had the pleasure of working with Tanmay, and I must say, the experience was exceptional. Tanmay is an incredibly skilled developer who delivers high-quality work with remarkable efficiency. From the outset, Tanmay demonstrated a deep understanding of the project requirements and provided innovative solutions that exceeded my expectations. What sets Tanmay apart is the dedication to delivering not just a solution, but the best possible solution. Communication was clear and timely, and any issues or questions were addressed promptly and professionally. Tanmay’s expertise, coupled with a genuine commitment to client satisfaction, makes him a standout in the field. If you’re looking for a developer who combines technical prowess with a customer-centric approach, Tanmay is the person you need. Highly recommended!

La Chattitude

Jul 28, 2024  on Shopify

Tanmay was very professional and fixed all the issues I encountered with my Pixel. He also took the time to explain all the features of the Trakify application, which I really appreciated

7jewelers™ - Official Site - Shop jewelry inspired by the diverse beauty of our world

Jul 26, 2024  on Shopify

Thank you so much for your help ETIEN, you help me install snapchat pixel tiktok pixel and facebook pixel 5 Stars Thank you

BLCKMNTN®

Jul 18, 2024  on Shopify

Tanmay heeft mij bijzonder goed geholpen! Hij heeft veel tijd voor me vrij gemaakt om mijn probleem op te lossen! bijzonder goede service!

Sarman Fashion - Wholesale Clothing Fashion Brand for Men from Canada

Jul 15, 2024  on Shopify

tanmay was amazing and really helpful save my business ! also Étien had give me second day also support amazing people working in this compagnie. Both days they save my ass!!! Love you guys

BABYHOKI STORE

Jul 14, 2024  on Shopify

have been using this app for like 3-4 years. today we have issue with new shopify checkout and Tanmay quickly set up a call to resolve it. Thank you!

Glevo

Jul 14, 2024  on Shopify

Da war ein Mitarbeiter namens Tanmay der mir sehr hilfreich war. Ich habe von ihm sehr viel Hilfe erhalten und ich konnte viele Fragen stellen. Der Support ist wirklich sehr gut. Ich bedanke mich.

Mytrendstore

Jul 14, 2024  on Shopify

Tanmay Thank you so much for your good help and service!! Youre communication skills are very nice and clear! Again thank you for installing the TikTok and Facebook.

La Beaumonde

Jul 12, 2024  on Shopify

Etien heeft mij geholpen met het goed zetten van mijn pixels. Ik miste blijkbaar een stap die ik over het hoofd heb gezien. Alles werd uitvoerig gecheckt om te kijken of het daadwerkelijk goed stond. Hij nam de tijd om alles door te nemen! Dankjewel :)

Armonia

Jul 12, 2024  on Shopify

Very quick response to double check everything is correct, and app seems to be working well. Have ads scheduled right now, hoping it does a much better job tracking than facebook.

Posture Pro Fix

Jul 10, 2024  on Shopify

Tanmay helped me a lot today with understanding how the Facebook pixel works and how to properly intergate it through Trackify. Absolutely positive experience. Everything was clear.

GONZALEZ SHOP

Jul 08, 2024  on Shopify

I needed better guidance on using the app and the Tanmay attendant was super attentive and helpful. Very good tool and functional support, congratulations

DGP 21

Jul 07, 2024  on Shopify

Really good feedback with Tanmay, he helped be figured out the problems, and found the solutions in order that I could finish the instalation of the app Trackify into Shopify, thanks very much.

JAWOKE US

Jul 04, 2024  on Shopify

Great app for Facebook tracking. And Special mention to Tanmay from the customer service who help me to set the app properly.

7jewelers™ -Official Site - Shop jewelry inspired by the diverse beauty of our world

Jul 03, 2024  on Shopify

thank you so much , very helpful , Tanmay, help me check everyting is ok , pixel , events, he olso help me to test events in event manager, etc, thank you so much Tanmay , very helpful :)

TrustBai

Jul 03, 2024  on Shopify

Excellent customer support! Tanmay helped me on a remote call and drove me trhough the problem I was facin! very recommended

Omorfia Norge

Jul 01, 2024  on Shopify

Tanmay heeft mij heel duidelijk en kon mij helpen goed helpen met het oplossen van mijn probleem. Hij krijgt 5 ster van mij! Thank you! Reshmi.

Infinityloyal

Jun 28, 2024  on Shopify

great fast customer service, Tanmay was of great help and I was able to jump on a call with him to solve my issues, awesome!!

Auza Capitol

Jun 26, 2024  on Shopify

Un grand merci à Tanmay de Trackify pour son professionnalisme et son efficacité. Il a résolu mon problème rapidement, avec beaucoup de courtoisie. Service client au top !

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