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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Shopify

Reviews (361)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

Zayan Select

Jul 31, 2025  on Shopify

Pixel Ad app’s support went above and beyond to help me with a technical issue I was facing. They were quick to respond, and what really impressed me was how they took the time to explain the root cause of the issue and the solution in detail. Thanks you, everything is running smoothly now. A big thumbs up for excellent support!

Roni Fashion

Jul 31, 2025  on Shopify

I recently had an issue with my Pixel Ad setup and reached out to support. I’m so glad I did! The support was incredibly helpful, not only guiding me step-by-step through the problem but also ensuring I understood the solution. They were patient and clear, which made all the difference. Highly recommend this app for anyone looking for great customer service!

Chrikha

Jul 29, 2025  on Shopify

Trackify X made managing multiple Meta pixels effortless. Setup was quick, support (shoutout to Etien!) was amazing, and our ROAS has jumped since using it. Catalogue syncing is now seamless!

NAVARA

Jul 28, 2025  on Shopify

Big thanks to Etien from the Trackify support team! He was incredibly helpful, patient, and fast in solving my issue. Really appreciate the great customer service. Highly recommended!

Legacy Boutiques

Jul 25, 2025  on Shopify

Everything is working perfectly now with Trackify X. I’m truly impressed with the level of support you provide — prompt, professional, and genuinely helpful. The app functions exactly as expected, and it has made my pixel and catalog management seamless. Highly recommended to anyone serious about Facebook ad tracking. Great job, team!

KVENCHY

Jul 15, 2025  on Shopify

Your representative are so cooperative, he guide me completely and i understand each and everything, Thank you !

クーベル

Jul 10, 2025  on Shopify

The support representative was very quick in addressing the issue while sharing the screen. Unfortunately, not all problems could be resolved on the spot, but he offered to continue supporting us by coordinating with the Developer team. I am very satisfied with his support.

Seyoul Mexico

Jul 04, 2025  on Shopify

Đội ngũ hỗ trợ rất nhiệt tình, tôi khuyên mọi người nên dùng Trackify, highly recommend :D

Champions Kit

Jul 04, 2025  on Shopify

Really good support This guy, he helped me like it's his own store and solved all my issues wisely. Thanks to the team and especially Deep. Really Satisfied with the app and it's support

Natural Genetic

Jul 02, 2025  on Shopify

The customer service is very good. I needed some clarifications and they helped me right away. We communicated via WhatsApp. I installed the app two days ago and I’m still testing it.

uslolla

Jul 01, 2025  on Shopify

Gostei muito de usar o app. O suporte é muito bom, sempre respondem rapidamente e resolvem os problemas. Até o momento estou gostando da experiência.

Kdeamusa

Jun 30, 2025  on Shopify

I have used many Pixel apps. But this one is professional and the best price. Professional staff support very good screen view. 10 star rating.

Oimano

Jun 15, 2025  on Shopify

The app is great, and the support team responds quickly. They’re very helpful and always ready to listen. Our sales have improved since we started using this app. I truly recommend it!

Tribes

Jun 11, 2025  on Shopify

I had been struggling to install the Meta Pixel on my Shopify store and tried multiple solutions without success. The support engineer was extremely patient, knowledgeable, and guided me step-by-step through the process. They explained things clearly, helped identify the issue quickly, and made sure everything was working perfectly before ending the chat. Their professional and helpful attitude made the whole experience smooth and stress-free. I really appreciate the quick resolution and their dedication to helping me. Thanks a lot for the excellent support Deep!

SOLOCBD

Jun 02, 2025  on Shopify

They have a very good support! They helped me with all the configurations of Facebook. So helpful and super kind and patient.

Zenman Bucovina

May 12, 2025  on Shopify

Very quick response and great quality support! Just starting to use the app, but with this support , I think we re in for the long run!

Amarelu

May 05, 2025  on Shopify

Der Support war echt klasse, wir sind durch meine Fragen durchgegangen und es wurde alles soweit beantwortet!

Promagg.ro

Apr 26, 2025  on Shopify

Trackify X has completely transformed how I manage and optimize my Facebook pixel data—installation was seamless, and the dashboard is intuitive and powerful. But what truly sets them apart is their top-tier customer service. The team not only responded promptly to my questions, they even gave me a call to walk through setup and answer everything in real time. Their proactive, hands-on assistance got me up and running faster than I ever expected. Highly recommend Trackify X for anyone serious about tracking and scaling their Shopify store!

Univershope

Apr 12, 2025  on Shopify

Excellent app! What impressed me most, besides the features, was the support: always fast, attentive and ready to answer any questions. Thanks to the entire team for the opportunity to use such an efficient and well-developed app!

jako - tienda online

Apr 08, 2025  on Shopify

Quiero hacer esta reseña en español para que otros administradores de negocio que hablen español se animen a usar esta aplicación que es excelente, configuración sencilla, increíble atención al cliente y definitivamente las ventas desde el día 1 se ven impactadas por el cambio.

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