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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Trackify X

Reviews (907)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

illstinct®

Feb 08, 2025  on Shopify

Great app and service. My Pixel didn't track properly all the time, I noticed a huge difference on the first day of using the app. I also received help when I asked about problems. I am very satisfied!

Vasco da Gama

Feb 07, 2025  on Shopify

⭐⭐⭐⭐⭐ Outstanding Customer Service! I had an amazing experience with their customer support! They were incredibly responsive, friendly, and went above and beyond to help me with my issue.

Tailored Canvases

Jan 25, 2025  on Shopify

Bad Experience with the app, in a week it crashed 2 times, none of the app reps informed me so we were running without a pixel... this is NOT cool. the app initially looked very promising due to the multiple pixels etc, However they must work on their STABILITY and actually inform store owner & tell them what to do when the app crashes (i had to go to event manager and then understand that for 2 days the app isn't sending any server events...)

rorielle-store

Dec 30, 2024  on Shopify

Thanks to Tanmay, he assisted on checking if everything was setup in a correct way. and until now everything seems smooth process and I'm just starting to use Trackify which seems to be really good app on server side tracking. Thanks Tanmay.

Chalk Gazelle Boutique

Dec 26, 2024  on Shopify

10/10 Customer Service I had an exceptional experience with Trackify. The team went above and beyond to ensure everything was resolved seamlessly. Their attention to detail, responsiveness, and willingness to assist made the entire process smooth. Can’t wait for the pixels to start kicking in! Highly recommend!

Sua Maestà Sicilia

Dec 22, 2024  on Shopify

Il supporto è efficiente e veloce nel rispondere. Vedremo nelle prossime settimane se effettivamente questa app è un valore aggiunto o meno. Grazie Tanmay!

Junelli

Dec 04, 2024  on Shopify

We are using Trackify since a few years and recently ran in to an issue with our general tracking setup. Tanmay was super responsive and helped to take the steps to resolve. Thank you!

Lulushop

Dec 03, 2024  on Shopify

Excellent support service and troubleshooting skills. Tanmay, thank you very very much for your help! We struggled since february to set everything right with the pixel. With this application and with Tanmay’s help we did solve everything in a few hours!

LibJoy

Dec 02, 2024  on Shopify

Super application, merci pour l'aide éclair de Tanmay, super efficace et sympathique pour aider et mettre en place l'application pour en tirer le meilleur. Je recommande cette application.

MOLINARI GIOIELLI

Nov 21, 2024  on Shopify

Veramente bravi! ottimo servizio, preparati e in poco tempo mi ha risolto il problema l'oeratore si chiamava Tanmay veramente esperto!

oz supplyz

Nov 21, 2024  on Shopify

Tanmay has been so patient and very kind to jump on calls with me late at night and early morning, ive had some issues with my pixel not firing (not their fault) issues with Fb, It wasnt his job to help me but he went above and beyond to help. Tanmay you are the man!!! Thank you so much i would recommend you to anyone. thanks guys

Splnd

Nov 18, 2024  on Shopify

I was facing some issues with my tracking and thanks to Tanmay he helped me fix the issue right away.

HerEssence

Nov 11, 2024  on Shopify

Tanmay helped me 3 Times now, perfect work. Im from Germany very very happy with the work. Schöne Grüße aus Deutschland ! :))

Crafts and Faith

Nov 11, 2024  on Shopify

Tanmay, He jumped on a call in about 30 seconds after i asked for help. Took him 2min to pinpoint the problem and fixed it. Everybody is happy when customer service is 5 stars. Thanks! cheers

Nordic Gentlemen

Nov 07, 2024  on Shopify

The best pixel app on shopify , customer support helped me a lot. They are really caring. If u never use before , i suggest u to try it ;)

TiCAA

Nov 03, 2024  on Shopify

We are very happy with the app and support team. Tanmay helped me how to setup the app in proper way. I highly recommend this app!

The Quirky Mouse, LLC

Oct 30, 2024  on Shopify

Wow - Tanmay was INCREDIBLE and got me back up and running! I installed Trackify this morning (after having a different app installed and getting no help and it was a bit of a disaster) and Tanmay had me up and running within ONE HOUR. It was incredible! Not only that, he taught me about the pixels and how they work properly and the differences between master and collection pixels. I can't recommend Trackify enough, especially Tanmay! Thank you!!!!!!! - Kylie

TINDU PICKS

Oct 24, 2024  on Shopify

I would like to start with a huge shout out to Tanmay who patiently showed and explained everything. He even checked every settings himself to make sure the set up was perfect and pixel working fine. He even explained how Facebook's event manager works and explained everything about pixel, how it captures data, how it works. In one word, OUTSTANDING. Thank you so much Tanmay.

DisagrEE

Oct 13, 2024  on Shopify

Coming from the "native" Shopify/Meta - Integration it is a pure joy to finally have some REAL support! Tanmay is very competent and commited to solve issues and takes time to explain the background as well... Very happy with the support and as well with the app so far! Recommended

Edelreich-Modehaus

Oct 07, 2024  on Shopify

Tanmay war eine super Hilfe und hat sofort mein Problem erkannt und mir bei allen meinen weitern Fragen eine Fachliche und Aussagekräftige Entscheidung treffen. Vielen Dank für die Super Hilfe, könnte ich mehr Sterne geben wäre das aufjedenfall passiert. Top Support!

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