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Customer reviews: Trackify Facebook Pixel,TikTok

Develop by Shopify

Reviews (353)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of the "Trackify Facebook Pixel, TikTok" app. A significant number of users acclaim the app for resolving pixel tracking issues and appreciate the excellent support, particularly commending one team member, Tanmay, for his dedication, professionalism, and quick problem-solving abilities. However, some users experience recurring technical drawbacks that impact their operations.

Key Strengths

  • Outstanding customer service and support, especially from Tanmay.
  • Effective at improving pixel tracking accuracy.
  • Easy integration with Facebook and TikTok for enhanced data tracking.
  • Diligent support team that provides timely, personalized assistance.
  • Useful for optimizing ads and gaining better insights into sales data.

Common Concerns

  • Occasional app instability and crashes, leading to tracking outages.
  • Higher pricing compared to some competitors, though often justified by performance.
  • Some users find the server-side API disconnects frequently, affecting ad performance.
  • Initial setup and integration can be challenging without support assistance.

Final Thoughts

Trackify is highly regarded for its effective tracking capabilities and exceptional customer service, primarily attributed to team members like Tanmay. While a few technical issues persist, the app's advantages generally outweigh its limitations. It is a recommended choice for merchants seeking reliable and supportive tracking solutions for Facebook and TikTok.

iFlight Europe

Oct 15, 2025  on Shopify

First thing you'll see after the installation is the subscription annually option you can't pass, even you just want a month... looks really scammy at this point. App couldn't be tested yet.

Kaaya Fashion

Oct 01, 2025  on Shopify

the support team is superb and very good nature trying to solve all your problem with patience and resolve it...

Atelier Yuchi

Sep 22, 2025  on Shopify

I’ve been using the Trackify app for our Shopify store for a long time, and their support has always been excellent with quick responses. Today, I noticed through the Chrome Pixel Helper extension that our store’s currency was being recorded incorrectly. Even though our official currency is set to GBP, the pixel was showing USD in certain sections. I immediately reached out to the Trackify support team, and Etienne along with their dev team resolved the issue within 30 minutes. I highly recommend this app to anyone running a Shopify store who wants reliable pixel and API tracking.

nanawan

Sep 18, 2025  on Shopify

This plugin is incredibly difficult to use. I followed the instructions to activate it, but the pixel didn't install correctly. I contacted support, and they just mechanically told me the plugin was working properly. However, I tried several different ways to test it, and they all showed the pixel wasn't installed in my store. I highly recommend this plugin; it's incredibly difficult to use, and the poor support is truly disgusting.

VivaAmsterdam

Sep 07, 2025  on Shopify

Super helpful team! They fixed my tracking issue quickly. I was struggling with Meta tracking, but thanks to their support I can now get accurate data. Big thanks

Bloody Sunday

Aug 16, 2025  on Shopify

Amazing customer support! I was able to hop on a call on the weekend and fix a very important issue.

Hyperformer-Gymera

Aug 12, 2025  on Shopify

Excellent after-sales service! The team was highly professional and resolved my issue quickly and efficiently. Thanks Trackify, it helps a lot for my store.

Bigk

Aug 11, 2025  on Shopify

Pixel trouble? Pixel optimization?TRACKIFY is an excellent and easy to use pixel solution. It works very reliably, and I highly recommend giving it a try. What really sets it apart is the exceptional customer support fast, helpful, and genuinely invested in solving your issues. A must-have tool for anyone serious about tracking and optimization. Thank you TRACKIFY Nicky Founder BigK Sport

Alif Noor

Aug 05, 2025  on Shopify

very professional and helpful support. Yhey have made all setup for me and explained also how to use the app. Thanks a lot

Climawear VIP

Aug 04, 2025  on Shopify

As a fashionpreneur running my own Shopify store, tracking ad performance used to be a nightmare,wrong data, missing events, and wasted ad spend. Then I found Trackify, and it completely changed the game for me.

rugsthatfit.com

Aug 01, 2025  on Shopify

The team at Trackify is fantastic and super responsive! They helped me install my pixel correctly and ensured it was up and running.

Cornelia S. karmische Liebe

Aug 01, 2025  on Shopify

I had massive problems with the Meta Pixel and tried various apps, but since using Trackify, everything has finally worked. Great app, highly recommended.

Smart Book Lab

Jul 31, 2025  on Shopify

I didn’t know that Facebook tokens could expire, and for a few days my server-side events weren’t being tracked. Thankfully, the Trackify support team explained everything clearly and helped me fix the issue. Now everything works perfectly again. The app is powerful once properly set up — and their support makes a real difference.

Mova Style

Jul 31, 2025  on Shopify

Had an issue with my Pixel Ad integration and was pretty frustrated. But the support made everything so easy to understand. They didn’t just solve the problem – they explained what went wrong and how to avoid it in the future. Their expertise and patience were much appreciated. Definitely sticking with this app!

Zayan Select

Jul 31, 2025  on Shopify

Pixel Ad app’s support went above and beyond to help me with a technical issue I was facing. They were quick to respond, and what really impressed me was how they took the time to explain the root cause of the issue and the solution in detail. Thanks you, everything is running smoothly now. A big thumbs up for excellent support!

Roni Fashion

Jul 31, 2025  on Shopify

I recently had an issue with my Pixel Ad setup and reached out to support. I’m so glad I did! The support was incredibly helpful, not only guiding me step-by-step through the problem but also ensuring I understood the solution. They were patient and clear, which made all the difference. Highly recommend this app for anyone looking for great customer service!

Chrikha

Jul 29, 2025  on Shopify

Trackify X made managing multiple Meta pixels effortless. Setup was quick, support (shoutout to Etien!) was amazing, and our ROAS has jumped since using it. Catalogue syncing is now seamless!

NAVARA

Jul 28, 2025  on Shopify

Big thanks to Etien from the Trackify support team! He was incredibly helpful, patient, and fast in solving my issue. Really appreciate the great customer service. Highly recommended!

Legacy Boutiques

Jul 25, 2025  on Shopify

Everything is working perfectly now with Trackify X. I’m truly impressed with the level of support you provide — prompt, professional, and genuinely helpful. The app functions exactly as expected, and it has made my pixel and catalog management seamless. Highly recommended to anyone serious about Facebook ad tracking. Great job, team!

KVENCHY

Jul 15, 2025  on Shopify

Your representative are so cooperative, he guide me completely and i understand each and everything, Thank you !

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