tolk.ai | Chatbot intelligent

Develop by Shopify

Free plan available

Répondez à vos clients 24/7, améliorez vos ventes grâce à l'IA

24/7 support

Instant response

Any channel

About tolk.ai | Chatbot intelligent

Launched Dec 12, 2021

Built by Shopify

Address

Arnsteingasse 26/36, Wien, 1150, AT

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Description

# Un chatbot qui fonctionne et qui aide vraiment vos clients Répondez instantanément aux demandes de vos clients, 24/7 depuis n’importe quel canal. Notre IA conversationnelle permet à votre chatbot de comprendre la demande de votre client et d’y associer un parcours de résolution adapté. Réponse directe, conversation riche, escalade vers un agent ou ouverture d’un ticket… Vous concevez les parcours, le chatbot se charge du reste. ## Un livechat qui intègre des fonctionnalités de triage...

Pros

Provides 24/7 instant response to customer queries
Utilizes conversational AI to understand and resolve customer needs
Offers flexible resolution paths including direct responses, rich conversations, escalation to agents, or ticket creation
Integrates with multiple communication channels for comprehensive customer reach
Includes live chat features with triage capabilities to prioritize customer inquiries
Potentially improves sales by enhancing customer interaction and satisfaction

Cons

The effectiveness is highly dependent on the quality of AI training and setup
May require significant initial setup to design the conversation and resolution pathways
Possible limitations on handling complex or nuanced customer issues without human intervention
Could face integration challenges with existing systems and platforms
Reliance on AI might lead to errors or misunderstandings in some cases, requiring human oversight