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Customer reviews: DPL ‑ TikTok Shop Integration

Reviews (50)

Overall rating
4.8

What Merchants Think

Overall, merchants have a positive impression of "DPL ‑ TikTok Shop Integration." The app is praised for its user-friendliness and the prompt support team. Merchants find the integration process smooth and appreciate the knowledgeable and patient support representatives who assist with setup and troubleshooting.

Key Strengths

  • Excellent customer support and assistance during setup.
  • User-friendly interface and seamless integration.
  • Efficient in resolving syncing issues and providing guidance.
  • Helpful analytics to enhance sales management.
  • Support representatives are consistently praised for their professionalism and patience.

Common Concerns

  • Issues with API linking and product synchronization.
  • No automatic conversion of product dimensions to metric, affecting product exports to Shopify.
  • Some merchants experienced integration challenges requiring extensive support.

Final Thoughts

"DPL ‑ TikTok Shop Integration" is well-received by merchants who value its straightforward functionality and dedicated customer support. Despite occasional technical issues, the app's ease of use and the effectiveness of the support team make it a valuable tool for sellers on TikTok. Most users recommend it for those looking to streamline their TikTok shop operations.

Holi-Gays

Feb 03, 2025  on Shopify

Horrible API linking! This app and their Walmart app had a lot of issues. They actually damaged my business. Their sync issues led to my Walmart marketplace store being suspended for tracking information issues. On top of that, any order that was placed and supposed to be shipped to an apartment just didn't have the apartment information sync. Total headache and not worth your time!

Little Death

Jan 28, 2025  on Shopify

Great app, and a very quick and helpful support team, got my problem fixed in minutes - now everything works smoothly. Highly recommend!

Gemini_X Creations

Jan 27, 2025  on Shopify

Very helpful, fixed an issue with locations and order syncing that was user error, not an app issue :)

NY Cosmetic Surgery Supplies

Jan 05, 2025  on Shopify

I am a 60-year-old woman who is not fluent in technology, and I want to express my gratitude for the exceptional patience and support provided by Hem. No matter how many times I repeated the same question, he remained kind, professional, and understanding throughout. His demeanor and willingness to help made my experience truly wonderful.

Velve Chocolate

Dec 11, 2024  on Shopify

Kusum was very helpful and optimized my shop in seconds! The app is straightforward and easy to use :)

Pawsitive Pet Tees

Dec 09, 2024  on Shopify

Krishna was very helpful. He explained everything very easily and efficiently so that I understood. And he answered all other questions that I had. I would recommend his help to others. Thank you so much!

Spikes Speed Shop Inc

Dec 03, 2024  on Shopify

Does not convert the product dimensions from standard to metric so it will not export products to shopify,

AlbakriStore

Dec 01, 2024  on Shopify

I had a great experience with TikTok Shop Integration ‑ DPL. The platform is user-friendly, makes managing orders and inventory seamless, and provides insightful analytics to boost sales. Their team was incredibly supportive during setup and addressed all my questions efficiently. Highly recommend it for anyone selling on TikTok!

New and Trending Shop

Nov 25, 2024  on Shopify

Very informative and helped resolve my issues in a timely manor. I would highly recommend this operative in assisting anyone who has issues with Shopify / TikTok shop intergration.

HealthClicka

Nov 14, 2024  on Shopify

The integration was pretty straightforward and with the support of DPL agent to guide me through every detail of the process to double-check and ensure I got smooth integration. I like that I can always come back to ask for more guidance whenever as promised by the agent. Good app!

AK Luxe Lash Co

Nov 06, 2024  on Shopify

its ok but a lot of work I had to do a FaceTime call just to sync products and I do not like I have to go through each item to import but it is what it is overall good service from my representative so I'm happy

Party Pump Co.

Nov 05, 2024  on Shopify

Surya was great! Very helpful, walked me step through step in connecting my TikTok Shop to Shopify.

FMS Dog Beds

Nov 04, 2024  on Shopify

Hem was very helpful and immediately got me the information I needed to address the problem I was having!!

LiveMoor

Oct 29, 2024  on Shopify

Excellent app with fantastic support. We had a minor issue with integration of the app and we were provided with support via video call and solutions to revise the issues. Very happy with the service. Thanks :)

BoomerBitesandTravels

Oct 29, 2024  on Shopify

Hem was great I need more help but it is on my side that I need to get things properly set up in my Tik tok shop! He was a great help!

Sober Life

Oct 23, 2024  on Shopify

Very helpful and I realized the help available as I'm getting more questions to ask a long the way. Ronex was a pleasure to speak with and I hope I can request him again when I have more questions in the process

VWAQ

Oct 22, 2024  on Shopify

Ronex was very helpful and assisted me in exporting products. The app was very easy to use as well. Great service!

Myza collection

Oct 10, 2024  on Shopify

I am very happy with the customer service provided by Hem. he was very supportive and walk through all my products to help me integrate . definitly recommended

House Of Nambili

Sep 16, 2024  on Shopify

Pratik was AMAZING! He was kind, patient and walked me through all my issues - even teaching me a thing or two about some Shopify setting and I've had it for years! Still working out a few kinks on my end but overall 10/10, highly recommend! THANK YOU!

K Monae's

Sep 11, 2024  on Shopify

Great app. Staff was very helpful and integrated my store in a timely manner. I can’t wait to see the process of sales

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