THAT WAS AI turns your phone support into a 24/7 AI-powered call center built for Shopify. Customers can call to track orders, update shipping addresses, check product availability, request refunds, or even place new orders - all handled instantly by AI, no human needed. When things escalate, it transfers to your team with full context. Every call gets auto-summarized with transcripts and analytics in your dashboard. Setup takes minutes - connect your store, configure your assistant, go live.

• AI Call Agent: Handles customer calls end-to-end
• Ticketing: Auto-creates support tickets for issue that require human oversight
• Escalation: transfers live call to store owner's human support agent when needed
• Call Intelligence Dashboard: Every call logged with AI summary & full transcript
• Outbound call campaigns: Recover abandonded carts with auto outbound campaigns