Kovax is an AI phone agent that helps Shopify merchants handle customer calls without expanding their support team. It answers inbound calls 24/7, including after hours, weekends, and holidays, and resolves order status, returns, cancellations, and product and policy questions from your live catalog, so responses stay accurate. Calls that need a person are transferred to your team or captured as a message. The same agent also supports WhatsApp, SMS, and email. Setup takes minutes.

• Answers inbound customer calls with a natural AI voice agent
• Handles order status, returns, and product questions for you
• Transfers to your team or takes a message when a human is needed
• Speaks your customers' language and can use a local phone number
• Also replies on WhatsApp, SMS, and email from one agent